Question about Apple MacBook Pro Laptop Computer with Intel Duo Core 15.4 Inch PC Notebook

1 Answer

I keep getting error notices when I try to open various apps

Like Safari
sometimes Mail
sometimes Grab won't open
and now Stuffit won't expand

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  • julie596 Dec 10, 2008

    I'm on Mac 10.5.5 with all updates installed. I'm getting two error codes, usually "The operation could not be completed. An unexpected error occurred (error code -10810). And occasionally in mail I get the error "The message could not be appended to the Outbox."

    I verified my permissions. What else could be causing this?
    Also, frequently I cannot open apps from the dock. I will double click on Safari or preview, and nothing happens.

    thanks for your help.

  • julie596 Dec 17, 2008

    Sean, thanks so much! Great answer. You are my new Apple Genius. I have the souped-up-est MBP available with the most RAM I've ever had on an Apple: 4G, bc wearing many hats in my small company entails running many apps at once. If I turn off file sharing and windows sharing, will that affect my access from the laptop to the 1T Time Capsule?

  • julie596 Dec 17, 2008

    Sean, thanks so much! Great answer. You are my new Apple Genius. I have the souped-up-est MBP available with the most RAM I've ever had on an Apple: 4G, bc wearing many hats in my small company entails running many apps at once. If I turn off file sharing and windows sharing, will that affect my access from the laptop to the 1T Time Capsule?

  • julie596 Dec 17, 2008

    Sean, thanks so much! Great answer. You are my new Apple Genius. I have the souped-up-est MBP available with the most RAM I've ever had on an Apple: 4G, bc wearing many hats in my small company entails running many apps at once. If I turn off file sharing and windows sharing, will that affect my access from the laptop to the 1T Time Capsule?

  • Jordan Harband
    Jordan Harband May 11, 2010

    What error notices do you get? The exact text would be very helpful.

    Also, have you installed all available software updates? What version of the Mac OS are you using (10.5, 10.4 etc) and what type of computer?



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Hi Julie,

The problem encountered is a launchd problem (that's it's technical term!) and generally is due to too many apps or processes running for your mac to cope with. I would suggest getting more memory. In the meantime here are a few things to check on.

  • Press F12 to bring up the widgets and hold down the alt key. This will display a cross in the top left of all the widgets running. Close down all unneeded widgets by clicking thier x.
  • Use Cmd-Tab and hold the Apple key to display a list of all the apps running. Switch between them by hitting the Tab key again and then use Cmd-Q to close down any you no longer need running
  • If you don't need to connect to any Windows PCs in your vacinity go to the Apple in the top left and then System Prefs. In there click on Sharing in the Third row down. In the Sharing Prefs select FileSharing from the list on the left an click the Options button that appears bottom right. In there make sure both Share using FTP and SMB are unchecked then click Done.
The last of those (the one for Windows Sharing) is the one that will probably have the most effect on your system but do them all anyway. You can also use Cmd-Alt-ESC which brings up a list of running apps that you can force quit from if they don't shut down normally or hang (Not Responding) although this is often a last resort.

But more memory is what you really need.

All the best

Posted on Dec 16, 2008

  • Sean Cole
    Sean Cole Dec 17, 2008

    Hi again Julie,

    If you disable both it might. I don't have a timecapsule myself and have no experience with one. A way to check is if the sharing prefs have TimeCapsule listed on the left then this works on a different protocol. Apple changed the way ports are set up in OS10.5 and made it virtually unmanagable but for our own safety. Now it manages the port configurations so chances are it allows TimeCapsule to carry on backups regardless of the FileSharing switch. However, it is only the SMB (windows sharing) that your really need to switch off as it is that which causes problems, not the AFP (mac file sharing).

    I'm maxed out with ram too but still have to keep tabs on it, especially if I'm running windows on Parallels also.

    There is a brand new 10.5.6 update out on the 15th which addresses a number of file sharing issues as well some compatability with TimeMachine and TimeCapsule, but nothing to do with your current problem at hand.

    All the best



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Safari is slower than usual.. y??

The tests
I decided to test out my theory. I began by restarting my system (a dual 2GHz G5 PowerMac with 2GB of RAM), then rendering out my After Effects movie again, with no other applications open. I got an almost identical render time as the first render. I then opened Safari, and opened 5 random sites in tabs (,,, (of course) and I figured these represented a good mix of the type of sites I visit, as well as sites with differnet types of layouts and memory requirements. I clicked around a bit in each site to build up a little cache action, then re-opened After Effects and rendered the scene again. The render time was almost exactly the same 15 minutes longer that I experienced the first time.
The next step was to figure out if this slowdown was only due to Safari, or just web browsing in general. So I made a stripped down test project for After Effects (so I didn’t have to spend 30 minutes waiting for each test to complete) and did the same “fresh reboot, open After Effects, render, quit, open Safari, open After Effects, and render” test as before to get my baseline times. Using After Effects sans ANY browser scored a render time of 154 seconds. After Effects with Safari running got a time of 271 seconds.
Next, I repeated the test with Firefox instead of Safari, and was very surprised to see that Firefox added only 6 seconds to After Effect’s render time. (See Below)
Above: Results on a PowerMac rendering an After Effects project, then again with Firefox and Sarafi open. The PowerMac ran almost 76% slower with Safari open. I decided to grab the ol’ stopwatch and then try some Photoshop tests. I recently had to make a series of banners for a project I was working on, so I used one of them (a 1.72GB 50 x 32.5-inch Photoshop file at 300 dpi) for my test. First, I tested how long it took Photoshop to launch and open the file via double-clicking. Next, I timed how long it took to do a “Save As” PSD. I then quit Photoshop and repeated the tests with both Safari and Firefox. Results are below.
Above: Results on a PowerMac opening and saving a 1.72 GB file, then again with Firefox and Sarafi open. The system took 40% longer to open the document and 49% longer to save it with multiple sites open in Safari. As you can see, Photoshop gave a similarly dismal performance while Safari was running, particularly during the “Open Document” test, where it added a full 97 seconds to the process.
I did one final test in QuickTime, exporting a 2 minute full screen video clip to iPod. I was pleasantly surprised (and yet somewhat baffled) to find that Safari had no adverse effect at all on the export time. I got the exact same 3 minute 44 second time for all 3 tests. I was sort of surprised as I figured compressing a movie would use similar function calls resources as rendering an animation from After Effects. So apparently this issue is somewhat application specific (perhaps even exclusive to Adobe apps? Insert conspiracy theory here).
For the record, all tests were done twice, and the average times were used. My Safari installation should be fairly clean, as I have not installed any odd plug-ins or such. Pretty much the factory default settings.
A “Universal” problem
As one final test (and because everyone loves graphs!) I repeated all tests again on a Quad-core 2.66 GHz MacPro, with 2 GB of RAM. Of course both Adobe apps had to run under Rosetta, as neither is a Universal app yet. While in some cases the difference is not AS great as on the PowerPC model, you can see that there is still a sizable performance hit when using Safari (and remember, the Mac Pro has 2 extra processors available to handle the “demands” of Safari).
Above: Results on a Mac Pro rendering an After Effects project, then again with Firefox and Sarafi open. The Mac Pro ran 21% slower with Safari open. safari_tests_psd_macpro.jpg
Above: Results on a Mac Pro opening and saving a 1.72 GB file, then again with Firefox and Sarafi open. Performance hits of 37% and 29% for the “Open” and “Save As” tests. It was nice to see that despite both After Effects and Photoshop being PowerPC apps relying on Rosetta, After Effects actually rendered slightly faster on the Mac Pro than the PowerMac, and wasn’t that out done in the Photoshop “Open” test.
The interesting thing about these results (to me at least) is that both Firefox and Safari were simply open during their tests. I was not actively “surfing”, ie. clicking on things, moving windowsmag-glass_10x10.gif, etc. It seems to me that a background application, especially one that should not really be doing anything all that processor-intensive even when in the foreground, should not hog system resources the way Safari apparently does. If Firefox can play nice, why not Safari?
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For ME, however, these results means that while Safari is still my browser of choice, if I am going to kill time while large, time-critical projects are rendering, I will be using Firefox. Or better yet, another computer.

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