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Canon will not receive faxes or copy documents

We have an Imageclass MF6550 Canon fax machine. We can send faxes and receive printed RX Reports, but we cannot receive faxes. When we try to copy, the document is scanned, but no copy is printed out. There are no error messages. The RX Report says INCOMPLETE RECEPTION.

I have put a new toner cartridge in. Also, the machine has been powered down and back on several times.

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  • lbanfi Dec 23, 2008

    I have found my solution. Thanks for your help.

  • luis May 11, 2010

    is the problem for 1 number fax or for all.



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See if you have fax line(conect a telefone in the line to see if you have tone) or if the cable is conected.

Posted on Dec 30, 2008


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Whenever i send a fax, the machine confirms by viewing 'TRANSMITTING OK' but the addressee receives a blank document

Check the baud rate of your transmissions. Slow them down to the slowest setting and send a test fax to a helpful person. Slowly increase the baud rate (communication data speed) and send the fax test. When the fax doesn't show up on the receive site, then step one baud rate speed back, and save the setting.

It could also be your fax that is faulty, or even the receive sites fax, also being faulty.

To test your copy-head, insert a document into your loading section of the fax and press copy. If the copy prints out fine, then you know the head is reading correctly.

It is also possible that the receiver fax (the other end) has a printhead failure.

Nov 25, 2013 | Canon FAX-JX200

1 Answer

Imageclass can you reprint a fax

  • 1 Click the "Menu" button.

  • 2 Press the arrow buttons to scroll through the options on the screen. Select "MEMORY REFERENCE" and click "Start/Copy."
  • 3 Use the arrow buttons to choose "DEL. PRINTED RX" then click "Start" again.

  • 4 Press "*" to select the "Yes" option from the screen. This will delete all documents from the fax machine's memory.
  • 5 Click "Stop" to finish.

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  • Jun 12, 2012 | Canon imageCLASS MF5770 Laser Printer

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    How to recover fax in memory

    Your fax can print a list of documents stored in memory, along with the transaction number (TX/RX NO.) of each document. Once you know the transaction number of a document in memory, you can print it or delete it.
    1 Press [Menu].
    2 Use [up] or [down] to select , then press [Start/Copy].
    3 Use [up] or [down] to select , then press [Start/Copy].
    ? Printing a Document in Memory
    1 Press [Menu].
    2 Use [up] or [down] to select , then press [Start/Copy].
    3 Use [up] or [down] to select , then press [Start/Copy].
    4 Use [up] or [down] to select the transaction number (TX/RX NO.) of the document you want to print, then press [Start/Copy]. The LCD toggles between and .
    If you are unsure of the transaction number (TX/RX NO.), print a list of documents in memory (see page 34).
    5 Press [*] to print the first page only, or press [#] to print all pages of the document.
    The fax prints the document.

    Jan 18, 2011 | Canon FAX-JX200

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    Why our fax sending and receiving solid black

    Its a problem with scaner unit. Reports are being printed out, and do not pass trough scaner, because of thath report is Ok.

    If the fax is still under warranty, go to warranty provider service.

    Next time dont buy "kids toy" for fax machine. Try laser Canon Fax L140.

    May 20, 2010 | Canon FAX JX200 Fax / copier Plain Paper...

    1 Answer

    On my Canon MX310, the display says "Waiting for Report". Fax Memory is clear, but the In Use/Memory light stays on.

    Try this step ... found it on Canon's website

    Solution: Set [AUTO PRINT RX] to ON (MX300 / MX310)

    AUTO PRINT RX When [AUTO PRINT RX] is set to [OFF], incoming received faxes will be temporarily stored to memory and transaction reports (TX, RX and Activity) remain in memory. The default setting is [ON], which means incoming received faxes and transaction reports will automatically print. The fax machine will not automatically print a received fax and will store it in memory in the following conditions.
    • Ink is low or has run out
    • The paper size and type is not set correctly
    • Paper has run out
    • The Output Tray is closed
    To set AUTO PRINT to ON, please follow these steps.
    1. Press the <FAX> button to enter the Fax menu.

    2. Press the <Menu> button. [FAX SETTINGS] is displayed

    3. Press the left or right arrow button to select [RX SETTINGS] , then press <OK> two times.

    4. Press the left arrow to select [ON], then press <OK>.

      Note: When AUTO PRINT RX is set ON, a sub-menu will appear to PRINT WHEN NO INK.

    5. At sub-menu PRINT WHEN NO INK, decide if you'd like the machine to continue to print incoming received faxes if ink is low.

      CAUTION: When this option is set ON, the fax machine will not monitor the ink level of the ink cartridges. If ink is low or out, received faxes will print with streaks or blank. Furthermore, once the fax is printed, it will be deleted from memory.
      1. To print received faxes when ink is low or out, press the left or right arrow to select [ON] and then press <OK>.
      2. To store received faxes in memory when ink is low or out, press the left or right arrow to select [OFF] and then press <OK>.

    6. Press the <Stop/Reset> repeatedly to return to Fax standby mode.

    Nov 17, 2009 | Canon PIXMA MX310 All-In-One Printer

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    Canon L100 fax receives messages but doesn't print them

    Try to clear the fax, with Menu and #, then clear, and select all. Then from begining enter all parameters ( name, number, reports,... ) it should help.

    Aug 10, 2009 | Canon FAX-L1000 Plain Paper Laser

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    What is a rx report

    Rx Report is reception report for documents that have been received.
    Tx Report is a report (confirmation) of faxes sent (transmitted)

    Jun 04, 2009 | Canon imageCLASS MF6550 All-In-One Laser...

    1 Answer

    Machine won't print, copy or receive a fax

    With red button stop the copy, or switch off and on.

    If you print on this unit make sure that you did choose a right format of paper (A4,A5,...)

    You can change the format ap printer properties or preferences

    May 21, 2009 | Canon imageCLASS® MF6550 Laser Printer

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    Can't send or receive faxes on my Canon MF 6550

    Make sure you cartridges are not empty and properly installed. Also make sure the paper is properly installed.

    Jul 28, 2008 | Canon imageCLASS MF6550 All-In-One Laser...

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    Multiple fax copies only 1 or 2 get through

    First check to see if all 5 are bing sent. Sometimes paper sticks to each other and you may only see 1 or 2. Also your telphone line has a lot to do with it. If you are using a digital telephone line with your internet line such as a vontage telephone, the signal is takene from your internet line for your telephone and sometimes such as when you are on the internet and trying to fax, you do not have enough signal strength. sometimes sutting off the internet works. Also what does the report say from your copier/fax are 5 pages being sent. In the set up this Canon you can get a report after you send a fax....

    Jul 09, 2008 | Canon imageCLASS MF6550 Monochrome Laser...

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