We have an Imageclass MF6550 Canon fax machine. We can send faxes and receive printed RX Reports, but we cannot receive faxes. When we try to copy, the document is scanned, but no copy is printed out. There are no error messages. The RX Report says INCOMPLETE RECEPTION.
I have put a new toner cartridge in. Also, the machine has been powered down and back on several times.
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While not as popular as they were before the Internet became a principal means of business communication, fax machines are still an essential item in many offices. They are particularly useful on business documents when a signature is needed. Canon makes a number of fax machines that use both ink-jet and laser technology to receive and print documents. Most fax machines store incoming faxes in memory so you can reprint them, but occasionally the memory becomes full resulting in an error message. Your Canon fax machine's memory can be cleared quickly and easily so you can start using it again.
* Click the "Menu" button.
* Press the arrow buttons to scroll through the options on the screen. Select
"MEMORY REFERENCE" and click "Start/Copy."
* Use the arrow buttons to choose "DEL. PRINTED RX" then click "Start" again.
Press "*" to select the "Yes" option from the screen. This will delete all documents from the fax machine's memory.
You can get the copy count for the MF6550 by using the following procedure:
- Press Additional Functions - Press 2 - Press 8 - Press Additional Functions again. - Scroll down through the options. There will be an option for Counter -- select it and the copy count will be displayed on the screen.
ERROR LCD: WAITING FOR REPORT Solution:
Set [AUTO PRINT RX] to ON (MX300 / MX310)
AUTO PRINT RX
[AUTO PRINT RX] is set to [OFF], incoming received faxes will be
temporarily stored to memory and transaction reports (TX, RX and
Activity) remain in memory. The default setting is [ON], which means
incoming received faxes and transaction reports will automatically
The fax machine will not automatically print a received fax and will store it in memory in the following conditions.
Ink is low or has run out
The paper size and type is not set correctly
Paper has run out
The Output Tray is closed
To set AUTO PRINT to ON, please follow these steps.
Press the <FAX> button to enter the Fax menu.
Press the <Menu> button. [FAX SETTINGS] is displayed
Press the left or right arrow button to select [RX SETTINGS] , then press <OK> two times.
Press the left arrow to select [ON], then press <OK>.
Note: When AUTO PRINT RX is set ON, a sub-menu will appear to PRINT WHEN NO INK.
At sub-menu PRINT WHEN NO INK, decide if you'd like the machine to continue to print incoming received faxes if ink is low.
When this option is set ON, the fax machine will not monitor the ink
level of the ink cartridges. If ink is low or out, received faxes will
print with streaks or blank. Furthermore, once the fax is printed, it
will be deleted from memory.
To print received faxes when ink is low or out, press the left or right arrow to select [ON] and then press <OK>.
store received faxes in memory when ink is low or out, press the left
or right arrow to select [OFF] and then press <OK>.
Press the <Stop/Reset> repeatedly to return to Fax standby mode.
First check to see if all 5 are bing sent. Sometimes paper sticks to each other and you may only see 1 or 2. Also your telphone line has a lot to do with it. If you are using a digital telephone line with your internet line such as a vontage telephone, the signal is takene from your internet line for your telephone and sometimes such as when you are on the internet and trying to fax, you do not have enough signal strength. sometimes sutting off the internet works. Also what does the report say from your copier/fax are 5 pages being sent. In the set up this Canon you can get a report after you send a fax....
If the paper feeds through but nothing is on it, it indicates that the toner is not being properly fed. Go to this link, type "printout is blank" in the Search window and click the search button. Next, click on the "Printout is blank" line, and review the document. Especially check that you have removed the seals from the toner cartridge (see steps 7 and 9 on the second part).
Try to press te System Monitor Button and scroll using the > to Print Status. If there is a print job in there press ok the < to cancel the print job. You may want to check the other status windows in case it is a Fax or Copy job instead of a print job.