We have an Imageclass MF6550 Canon fax machine. We can send faxes and receive printed RX Reports, but we cannot receive faxes. When we try to copy, the document is scanned, but no copy is printed out. There are no error messages. The RX Report says INCOMPLETE RECEPTION.
I have put a new toner cartridge in. Also, the machine has been powered down and back on several times.
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Check the baud rate of your transmissions. Slow them down to the slowest setting and send a test fax to a helpful person. Slowly increase the baud rate (communication data speed) and send the fax test. When the fax doesn't show up on the receive site, then step one baud rate speed back, and save the setting.
It could also be your fax that is faulty, or even the receive sites fax, also being faulty.
To test your copy-head, insert a document into your loading section of the fax and press copy. If the copy prints out fine, then you know the head is reading correctly.
It is also possible that the receiver fax (the other end) has a printhead failure.
Your fax can print a list of documents stored in memory, along with the transaction number (TX/RX NO.) of each document. Once you know the transaction number of a document in memory, you can print it or delete it. 1 Press [Menu]. 2 Use [up] or [down] to select , then press [Start/Copy]. 3 Use [up] or [down] to select , then press [Start/Copy]. ? Printing a Document in Memory 1 Press [Menu]. 2 Use [up] or [down] to select , then press [Start/Copy]. 3 Use [up] or [down] to select , then press [Start/Copy]. 4 Use [up] or [down] to select the transaction number (TX/RX NO.) of the document you want to print, then press [Start/Copy]. The LCD toggles between and . If you are unsure of the transaction number (TX/RX NO.), print a list of documents in memory (see page 34). 5 Press [*] to print the first page only, or press [#] to print all pages of the document. The fax prints the document.
ERROR LCD: WAITING FOR REPORT Solution:
Set [AUTO PRINT RX] to ON (MX300 / MX310)
AUTO PRINT RX
[AUTO PRINT RX] is set to [OFF], incoming received faxes will be
temporarily stored to memory and transaction reports (TX, RX and
Activity) remain in memory. The default setting is [ON], which means
incoming received faxes and transaction reports will automatically
The fax machine will not automatically print a received fax and will store it in memory in the following conditions.
Ink is low or has run out
The paper size and type is not set correctly
Paper has run out
The Output Tray is closed
To set AUTO PRINT to ON, please follow these steps.
Press the <FAX> button to enter the Fax menu.
Press the <Menu> button. [FAX SETTINGS] is displayed
Press the left or right arrow button to select [RX SETTINGS] , then press <OK> two times.
Press the left arrow to select [ON], then press <OK>.
Note: When AUTO PRINT RX is set ON, a sub-menu will appear to PRINT WHEN NO INK.
At sub-menu PRINT WHEN NO INK, decide if you'd like the machine to continue to print incoming received faxes if ink is low.
When this option is set ON, the fax machine will not monitor the ink
level of the ink cartridges. If ink is low or out, received faxes will
print with streaks or blank. Furthermore, once the fax is printed, it
will be deleted from memory.
To print received faxes when ink is low or out, press the left or right arrow to select [ON] and then press <OK>.
store received faxes in memory when ink is low or out, press the left
or right arrow to select [OFF] and then press <OK>.
Press the <Stop/Reset> repeatedly to return to Fax standby mode.
First check to see if all 5 are bing sent. Sometimes paper sticks to each other and you may only see 1 or 2. Also your telphone line has a lot to do with it. If you are using a digital telephone line with your internet line such as a vontage telephone, the signal is takene from your internet line for your telephone and sometimes such as when you are on the internet and trying to fax, you do not have enough signal strength. sometimes sutting off the internet works. Also what does the report say from your copier/fax are 5 pages being sent. In the set up this Canon you can get a report after you send a fax....