Question about Canon NP 7130 Black and White Copier

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Canon will not receive faxes or copy documents

We have an Imageclass MF6550 Canon fax machine. We can send faxes and receive printed RX Reports, but we cannot receive faxes. When we try to copy, the document is scanned, but no copy is printed out. There are no error messages. The RX Report says INCOMPLETE RECEPTION.

I have put a new toner cartridge in. Also, the machine has been powered down and back on several times.

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  • lbanfi Dec 23, 2008

    I have found my solution. Thanks for your help.

  • luis May 11, 2010

    is the problem for 1 number fax or for all.

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  • 92 Answers

See if you have fax line(conect a telefone in the line to see if you have tone) or if the cable is conected.

Posted on Dec 30, 2008

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1 Answer

Whenever i send a fax, the machine confirms by viewing 'TRANSMITTING OK' but the addressee receives a blank document


Check the baud rate of your transmissions. Slow them down to the slowest setting and send a test fax to a helpful person. Slowly increase the baud rate (communication data speed) and send the fax test. When the fax doesn't show up on the receive site, then step one baud rate speed back, and save the setting.

It could also be your fax that is faulty, or even the receive sites fax, also being faulty.

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1 Answer

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  • 1 Click the "Menu" button.

  • 2 Press the arrow buttons to scroll through the options on the screen. Select "MEMORY REFERENCE" and click "Start/Copy."
  • 3 Use the arrow buttons to choose "DEL. PRINTED RX" then click "Start" again.

  • 4 Press "*" to select the "Yes" option from the screen. This will delete all documents from the fax machine's memory.
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    AUTO PRINT RX When [AUTO PRINT RX] is set to [OFF], incoming received faxes will be temporarily stored to memory and transaction reports (TX, RX and Activity) remain in memory. The default setting is [ON], which means incoming received faxes and transaction reports will automatically print. The fax machine will not automatically print a received fax and will store it in memory in the following conditions.
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    5. At sub-menu PRINT WHEN NO INK, decide if you'd like the machine to continue to print incoming received faxes if ink is low.

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