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OSX 10.5 . HP C5200 Photosmart Printer Software uninstalled. It will not reinstall.(goes through "installation" steps but will not complete "set-up" steps

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Are you using the cd provided? you may do better to download a fresh copy from www.hp.com under support.

Posted on Nov 21, 2008

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My HP Photosmart C5180 no longer scans to my Mac OSX 10.6.8


For a worst case scenario you may have to reinstall your Operating System. But try installing Auslogics BoostSpeed and running the diagnostics. Have you installed anything prior to the problem? Sometimes new software can corrupt old system files when you install. Try uninstalling the last software you installed. Hope this helps.

Feb 04, 2013 | HP Photosmart C5180 All-In-One InkJet...

1 Answer

When I install the D7260 printer using the CD-Rom supplied it works fine. Then after a few days only the top two or three lines of the first page are printed and, after a long pause, the sheet comes out....


Many issues are caused when the HP Photosmart is connected to computer using a USB cable before the HP Photosmart software is installed on the computer. IF you connected the HP Photo smart to your computer before the software installation screen prompts you to do so, you must follow these steps.

Troubleshooting common setup issues :
1) Discoonect the USB cable from the computer.
2) Uninstall the software (if you have already installed it.)
3) Restart you computer.
4) Turn off the HP Photosmartm wait one minute then turn it on.
5) Reinstall the HP Photosmart software.

If your installation is incomplete, or if you connected the USB cable to the computer before prompted by the software installation screen, you might need to uninstall and reinstall the software. Do not simply delete the Hp Photosmart application files from your computer. Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the HP Photosmart.

To uninstall from a Window computer and then reinstall
1) On the Windows taskbar, click Start, Settings, Control Panel (or just Control Panel).
2) Double-click Add/Remove Programs (or click Uninstall a program).
3) Select HP Photosmart Driver Software, and then click Change/ Remove.
Follow the onscreen instructions.
4) Disconnect the HP Photosmart from your computer.
5) Restart your computer.
Note : It is important to that you disconnect the HP Photosmart before restaring your computer. Do not connect the HP Photosmart to your computer untill after you have reinstalled the software.
6) Insert the HP Photosmart CD-ROM into your computer's CD-ROM drive and then start the Setup program,
7) Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP Photosmart.







Nov 09, 2009 | HP Photosmart D7260 Printer

1 Answer

My new hp officejet pro L7590 printer tells me that "no scan options" are available. I bought this as a all-in-one printer. help, I need to scan


Hi Kate,

This error occurs if HP drive services are not functioning properly, so try my solution

Solution

Follow these steps in the order presented to resolve the issue.

Step one: Verify that the Digital Imaging Monitor is ready

The Digital Imaging Monitor must be running in order for the Scan To function to work. The Digital Imaging Monitor icon normally appears in the system tray at the lower-right corner of the computer screen, and the monitor is ready when a check mark appears on the icon after Startup is complete.

If the Digital Imaging Monitor is in the system tray, proceed to Step two.

If the Digital Imaging Monitor does not appear in the system tray, follow these steps.
Windows 98, Me, and XP

1.Click Start , and then click Run .
2.In the Open text box, type msconfig .
3.Click OK .
4.In the System Configuration Utility window, click the Startup tab.
5.Search the list for HP Digital Imaging Monitor .
6.If HP Digital Imaging Monitor is not on the list, the driver was not correctly installed or a custom install was used. 7.Proceed to step three to uninstall and reinstall the software.
8.Select the HP Digital Imaging Monitor check box.
9.Click Apply , and then click Close .
10.Click Yes to restart.

Windows Vista

1.Click Start .
2.In the Start Search text box, type msconfig and press Enter .
3.On the User Account Control window, click Continue . The System Configuration Utility window displays.
4.Click the Startup tab.
5.Search the list for HP Digital Imaging Monitor .
6.If HP Digital Imaging Monitor is not on the list, the driver was not correctly installed or a custom install was used. 7.Proceed to step three to uninstall and reinstall the software.
8.Select the HP Digital Imaging Monitor check box.
9.Click Apply , and then click Close .
10.Click Yes to restart.

Step two: Populate the destination list

1.The destination list must be populated in order for the Scan To function to work. Follow these steps to populate the destination list.
2.Open the HP Solution Center. Use one of the following methods to open the HP Solution Center.
3.On the Windows desktop, double-click the HP Solution Center icon.
4.On the taskbar, click Start , Programs , or All Programs , click HP , and then click HP Solution Center .
5.If more than one HP device is installed, click the tab for the All-in-One product. The HP Solution Center shows only the functions, settings, and support options that are appropriate for the selected HP product.
6.Click Settings .
7.Click Scan Settings and Preferences .
8.Click Scan to... Setup .
9.Click the Destination List tab.

NOTE: Depending on the computer performance, it can take several minutes for the Front Panel Destination List to populate after the printer or computer is turned on.

10.If the Front Panel Destination List is empty, continue with this procedure.
11.If the Front Panel Destination List contains valid scan destinations, proceed to step three to uninstall and reinstall the software.
12.Click each program to include on the Scan To list.
13.Click the Add arrow.
14.Click OK .
15.Scan a document using the Scan To button on the front panel.
16.If the scan fails, try to scan using the HP Solution Center Scan button.
17.If the scan still fails, proceed to Step three to uninstall and reinstall the software.

Step three: Uninstall and reinstall the software

1.Insert the software CD into the CD-ROM drive of the computer. The software installer should automatically start.
2.If the software installer does not automatically start, complete the following steps.
3.Click Start , and then click Run .
4.In the Open text box, type X:\setup , where X is the letter of the CD-ROM drive.
5.Click OK .
6.On the installer screen, click Uninstall . If there is no Uninstall option, the software installation is incomplete.
7.Insert the software CD into the CD-ROM drive of the computer. The software installer should automatically start.
8.If the model supports custom install, install HP Imaging Device Functions to scan from the printer. The recommended install will install this feature automatically. It must be manually selected during a custom install.
9.Follow the onscreen instructions until the printer software is completely installed.
10.After successful installation, scan a document.

Step four: Service the product

If you have completed all the steps listed above and are still experiencing a problem, service the product.


Thanks
Riz

Jan 13, 2009 | HP Officejet Pro L7590 All-in-One InkJet...

1 Answer

When I hit scan it says "no scan options"


Hi just follow the below steps and the problem will be resolved.

Solution:
Step one: Verify that the Digital Imaging Monitor is ready

The Digital Imaging Monitor must be running in order for the Scan To function to work. The Digital Imaging Monitor icon normally appears in the system tray at the lower-right corner of the computer screen, and the monitor is ready when a check mark appears on the icon after Startup is complete.

If the Digital Imaging Monitor is in the system tray, proceed to Step two.

If the Digital Imaging Monitor does not appear in the system tray, follow these steps.
Windows 98, Me, and XP

1.Click Start , and then click Run .
2.In the Open text box, type msconfig .
3.Click OK .
4.In the System Configuration Utility window, click the Startup tab.
5.Search the list for HP Digital Imaging Monitor .
6.If HP Digital Imaging Monitor is not on the list, the driver was not correctly installed or a custom install was used. 7.Proceed to step three to uninstall and reinstall the software.
8.Select the HP Digital Imaging Monitor check box.
9.Click Apply , and then click Close .
10.Click Yes to restart.

Windows Vista

1.Click Start .
2.In the Start Search text box, type msconfig and press Enter .
3.On the User Account Control window, click Continue . The System Configuration Utility window displays.
4.Click the Startup tab.
5.Search the list for HP Digital Imaging Monitor .
6.If HP Digital Imaging Monitor is not on the list, the driver was not correctly installed or a custom install was used. 7.Proceed to step three to uninstall and reinstall the software.
8.Select the HP Digital Imaging Monitor check box.
9.Click Apply , and then click Close .
10.Click Yes to restart.

Step two: Populate the destination list

1.The destination list must be populated in order for the Scan To function to work. Follow these steps to populate the destination list.
2.Open the HP Solution Center. Use one of the following methods to open the HP Solution Center.
3.On the Windows desktop, double-click the HP Solution Center icon.
4.On the taskbar, click Start , Programs , or All Programs , click HP , and then click HP Solution Center .
5.If more than one HP device is installed, click the tab for the All-in-One product. The HP Solution Center shows only the functions, settings, and support options that are appropriate for the selected HP product.
6.Click Settings .
7.Click Scan Settings and Preferences .
8.Click Scan to... Setup .
9.Click the Destination List tab.

NOTE: Depending on the computer performance, it can take several minutes for the Front Panel Destination List to populate after the printer or computer is turned on.

10.If the Front Panel Destination List is empty, continue with this procedure.
11.If the Front Panel Destination List contains valid scan destinations, proceed to step three to uninstall and reinstall the software.
12.Click each program to include on the Scan To list.
13.Click the Add arrow.
14.Click OK .
15.Scan a document using the Scan To button on the front panel.
16.If the scan fails, try to scan using the HP Solution Center Scan button.
17.If the scan still fails, proceed to Step three to uninstall and reinstall the software.

Step three: Uninstall and reinstall the software

1.Insert the software CD into the CD-ROM drive of the computer. The software installer should automatically start.
2.If the software installer does not automatically start, complete the following steps.
3.Click Start , and then click Run .
4.In the Open text box, type X:\setup , where X is the letter of the CD-ROM drive.
5.Click OK .
6.On the installer screen, click Uninstall . If there is no Uninstall option, the software installation is incomplete.
7.Insert the software CD into the CD-ROM drive of the computer. The software installer should automatically start.
8.If the model supports custom install, install HP Imaging Device Functions to scan from the printer. The recommended install will install this feature automatically. It must be manually selected during a custom install.
9.Follow the onscreen instructions until the printer software is completely installed.
10.After successful installation, scan a document.

Step four: Service the product

If you have completed all the steps listed above and are still experiencing a problem, service the product.

Thanks
Riz

Dec 28, 2008 | HP Officejet J5780 All-In-One InkJet...

1 Answer

Lost access to printer. Did uninstall and reinstall but nothing will print. I had to bypass the connect to printer step to finish the install even though the printer was on and the USB cable connected. How...


I telephoned the 0800 441 147 HP help phone number and spoke with 'Boogie'. He spent a considerable amount of time talking me through another uninstall and reinstall and other suggestions without fixing the problem. He suggested that I buy a new USB cable which I did.The reinstall then completed plus the driver reinstallation and my printer is now operational again. Boogie's patience and assistance was very much appreciated by me as a very non technical person!

A question, the $ amount quoted for registering for assistance - is this $NZ and for what period, ? annually or?

Thanks

Jun 22, 2008 | HP Office Equipment & Supplies

1 Answer

Will not print


dirver conflict, completely remove from OS, take off network and see if HP works independently well. reset on network and share again.

Jun 22, 2008 | HP Photosmart C7280 Printer

2 Answers

Printer not installing correctly


Yes, and install software with printer diconnected fro pc untill new software instal instructs to connect

Also ensure you have not just print drivers but scanning software they are different things that both need to be installed to enable scanning

Oct 27, 2007 | Office Equipment & Supplies

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