Question about HP LaserJet 2420 Printer

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Hp 2420 vrtical line in page

Hp 2420 has a vertical grey/black line down the middle of the pages when you print it is about 2/12 inches. I have alrady cleaned the roller in the back ANy suggestions?

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Hello,

This issue can be due to fuser. I am sure you have changed the toner cartridge.
To confirm its a fuser issue, please perform the following:
1. Try printing a configuration page from tray 1, pull the top cover, as soon as the media is 60-70% inside the printer.
This would stop the paper before reaching the fusing assy.
2. Remove the paper and check if the line exist.
If exists, fuser is not faulty.
If it does not, then transfer roller, laser/scanner assy is faulty

- If fuser is faulty, perform the cleaning page as following
1. go to configure device > print quality > create/process cleaning page
perform cleaning page 5-6 times, however, if the line is due to fuser, then fuser needs to be changed.

Let me know the next update.

- Nikhil

Posted on Nov 24, 2008

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