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Go to Start>Control Panel, make sure your viewing the Control Panel in classic mode, then go to Administrative Tools>Computer Management.
Click the Device Manager from the left side bar, and find your modem. Open your modem and go to the Driver tab, then simply uninstall your modem and restart. Windows should reinstall in on start up.
Your machine should automatically detected it. go into deveice manager and delete the modem, then press F5. If the modem is not detected or does not work properly it is probably bad. Make sure you have the phone line protected from voltage surge through the phone line.
Look for a square socket, with 4 (not 8) parallel gold-coloured pins.
If you don't see this socket, there is no built-in modem.
If you do, open the Windows "Device Manager", and look for "unknown" devices, and expand the 'Modem' category. It's possible that the correct software device-drivers for the modem have not been installed.
Double-click any "unknown" device, and then click 'Reinstall Drivers', and click 'OK to access the Internet to look for updated drivers'.
This problem can
be due to the software not handling a certain dial tone rather than a
specific hardware fault. Around the world there is a variance in the
signal quality of the dial tone which causes a report of no dial tone
detection. Disable the dial tone detection to prevent the system from
trying to detect a dial tone.
Disabling dial tone detection for modems: Windows XP
Select Control Panel
Click Switch to Classic View to change the control panel view
Click Phone and Modem Options
Select the Modem Tab
Select the installed modem (Example: Lucent Technologies Soft Modem AMR)
Click the Properties button
Select the Modem tab in the Properties window
Click Wait for dial tone before dialing to remove the check from the checkbox
Select the Advanced tab
Add X3 to the Extra initialization commands field in the Extra Settings box
Click OK twice
Select Switch to Category View to change back the control panel view
Close Control Panel
if this does not work trying re-installing modem drivers.
ok, a modem on COM8 ? Normally modems are on COM1, COM3. You need to fix that problem first. Most softwares are not setup to scan that high for the modem. (ps: COM2, COM4 are usually for other devices - in the old days, mice were on COM2). Follow instructions:
Click over to MODEMS
Click on Proper MODEM
ADVANCED MODEM SETTINGS
Change COM8 port to COM3
click OK, probably going to have to restart computer.
Let's see if this actually solves the issue. if it did not and you need more help, contact me through this site and we will proceed forward.
well might be there is a fault in modem or it is disconnected with the system. But its rare that system even doesn't available to trace the Modem in the system. however it is highly recommended that you must download and reinstall the motherboard Drivers like system Management, Utility and of course modem Driver from the HP website by using your laptop Service Tag.
just click on the below link or copy and paste it on your browser and in search option type your Laptop service Tag no. You will find all available Drivers for your Laptop.
If the device manager is not detecting the network device it is not going to work. turn off the laptop and remove the network/modem device located on the bottom of the laptop, then restart the laptop, now shutdown the laptop again and reinstall the device restart the laptop if device manager still does not detect the device then it is defective and will need to be replaced.