I am using the KX-T7731 and i am trying to change our company greeting. I have logged into the system manager and into *998 and found my way to the company greeting previously recorded. i recorded a new one, but it does not give me the option to accept or make active company greeting. How can i?
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When we set up a Panasonic voice mail system, you have a menu that plays. Usually, there is a Company Greeting, then a Custom Greeting. They are changed from mailbox 998 option 5 then 1 or 3 depending on which greeting you want to change.
Of course, you may not have a TVA or TVx voice mail system, but I'm guessing that's what you have. In all cases, the Company greeting plays in front of the Custom greeting. By default in a TVA it's probably both greetings 1. You can log into the system and play them without changing them to verify what's where.
System pool is 300 numbers, personal is 20. There are logging and overwrite options in Maintenance programming 9.3 or system program 737 and 738. Then you program buttons for CID-Select and CID-Indication for either personal, system or both. (2 buttons per feature).
Find the custom service menu that's playing after the greeting and change it. There are 32 company greetings and any number of custom service greetings. In a TVA system they start auto numbering with 1 so you should be able to find it in the first 5 or so custom greeting messages.
If you log into mailbox 998, which you can from anywhere in the World, you can get access to all of the greetings. You just have to figure out where they are stored. This is assuming you have a Panasonic brand external voice mail.
An auto attendant in a Panasonic brand voice mail system (TVS/TVA/TVM etc.) is controlled from the message manager's phone. It is accessed by calling 165 and dialing #6 *998
Unfortunately, your question has no hard answer. Each voice mail and auto attendant is different. For example, in TVS boxes, we use custom greetings and store day messages in 30 and night in 60. There are 100 "custom" greeting slots and 32 "company" slots in a TVS box. In the newer TVA systems, the interface is visual and custom messages get assigned sequentially. In those systems, we start with 1 day and 2 night.
So, the best answer is to find the installation instructions. If you can't, then you can step through each custom greeting for the existing one, or log into the VM system and read the database.
The introduction message is usually setup as a custom service menu. You need to determine if this is the case by logging into the message managers mailbox and listening to find the current greeting. To log into the message manager mailbox, call voicemail, dial #6 then *98(for 2 digit mailboxes) or *998(for 3 digit mailboxes) or *9998(for 4 digit mailboxes), enter password followed by #. Once in the message managers mailbox, press 5 to record messages. Your introduction message could be the company greeting or a custom service menu. Press 1 for the company greeting and follow the prompts to listen to the greeting. Press 3 for the custom service menu, then enter the custom service number 1-100( in your case start with 1 until you find the current introduction message) and follow the prompts to listen to the message. Once you have found the current introduction message record your new message and save.
You can mess around in the Message Manager's mailbox and search for the custom greeting that contains the Lunch menu, but your Voice Mail installer should have left you specific instructions on how to change all greetings and custom service messages. As a minimum, you might give them a call and ask for a refresher in where those recordings reside in your voice mail system.
The Voice Mail be it a TVA or TVS, has a console program and password that will let you log into it and see where everything is located. The dealer should have provided instructions and passwords for administering the system.