Question about Vodavi Starplus SP7314-08 Corded Phone

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Incoming calls bypass greeting - no way to dial extentions

We have 30-button exec. corded phones (3015-71), a Vodavi digital voice mail system, and a Vodavi controller system. Incoming calls should be answered with a pre-recorded greeting which is the portal for either entering the 3-digit extentions or access company directory.
Instead, incoming calls ring straight through to one phone. We have powered down the Vodavi controller and turned it back on after 2-3 min to try to reboot, but the problem persists.

Any help would be greatly appreciated!
Greg

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Sounds like it's operating in night mode programming, or the system is detecting power fail over to your analog emergency phone.

Posted on Jul 01, 2014

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If this hasn't been solved, I am Vodavi certified. Give me a ring

Posted on Jan 07, 2009

  • stacey_hagge
    stacey_hagge Nov 29, 2012

    how do i contact you and i need somone here this morning call stacey 817-889-6914

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1 Answer

I am trying to change the general greeting that is played when our office number is dialed and not picked up. How do I do this?


dial ur own number and go listen to the options if u have to enter a password enter it then listen to what it has to say same way has changing ur voice mail on ur cell phone go to the greeting menu when prompted.

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THE VOICEMAIL OF OUR PHONE SYSTEM IS NOT WORKING RIGHT...

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If this hasn't been solved, I am Vodavi certified. Give me a shot

Dec 12, 2008 | Vodavi Starplus SP7314-08 Corded Phone

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This will be an incomplete answer because you asked an incomplete question.

The first pat of your question involves access to the voice mail system. You can change it from a PC with software to access the system, or from the system manager's mailsbox (999). WHen the system was installed, you should have been given instructions and a password to that mailbox. You log into the manager's mailbox and select options 6 then 1 then 1 to edit or 3 to reset the password.
Easiest for you is to reset the password and make each mailbox owner do his own name, password, directory characters, and greetings.

There are at least 2 ways to get someone's call to voice mail. The first is by setting call forward at the phone. That's the *710x (VM) # that you dial from the intercom. My voice mail system is at ext 165, so I use *7104165# to send it to VM only when I don't answer. The 4th digit options are 2 for all calls, 3 for busy 4 for no answer, and 5 for busy/no answer. Once you set it, the FWD/DND button functions as a selector.

The second way is, if you know the person is not going to answer, you set up a VM Transfer button.
That's where you take a spare button of the 24, label it, and dial the following. PROG press the button 94 (VM) ENTER. Again, mine is 94165.

The 3rd way involves system programming and has to be set up by the system installer. It involves extension intercept and has timing parameters and destinations that need to be programmed.

I think I got most of your question answered. Post again if you have any questions.

Carl




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1 Answer

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Oct 09, 2008 | Vodavi Starplus SP7314-08 Corded Phone

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The phone needs to be fowarded to voice mail. go to the phone press intercom# 604, dial the voice mail extension number , press the speed dial button, enter 16 for time then press redial

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TRANS, VM button (440) then the extension number or their pre-programmed button.

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As bsmither said, how voice mail is accessed is very dependent on your phone company and how they've set things up. They would be the best place to ask about any problems you're having there.

As for programming the voice mail buttons on the 25204, I was confused by that one as well until I finally figured it out. Specializations aside, they're just speed dial buttons, and are programmed in exactly the same way as the ones along the right side of the phone. RCA could have documented that detail better than they did.

In my case, with Vonage, I just programmed the buttons with the numbers for the lines that they're associated with. When they dial and I'm connected to the voice mail system, I'm prompted for my VM password, which I then enter manually.

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You are asking about changing you voice mail and phone system settings. Your phone can work on several different Panasonic phone systems and you could have different voice mail systems as well.

 

The phone KX-T7633 has only a user guide that covers the basic features of the phone itself. You need a programming and installation manual for your phone system AND your voice mail. They are not the same part and have different manuals.

 

So, your first step is to find out the model number of your phone system and voice mail system.

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