Question about Dell 3010cn Laser Printer

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Toner not printing on right side of paper

Toner is missing on about a 1/2 inch streak down the right side of my paper. We tried changing toner cartridges, thinking we were out of toner...that didn't work? Is the drum damaged? Please help. Thank you

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Thank you for your detailed advice!

Posted on Nov 21, 2008

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Hello! It sounds like the imaging drum is damaged. In some toner carts (especially by HP) they have the drum built right in the cart. And when a new cartridge is installed and when they are replaced can rule out a bad drum. In this case It must be separate. You should be able to remove the image drum and inspect it. Just don't touch the drum with bare hands! This can also be a symptom of three other things. It can also be the drum that heats the toner onto the paper. It could be dirty and that is tricky to repair along with the fact is that toner could be being scraped off the paper before being hardened as well. This line streak can be traced to a foreign material in beween the pinch rollers, it is a good idea to see if a piece of ripped paper is stuck inside. Finally, it could be electronic failure with the laser module; scanning electronics. That is bad news!

Posted on Nov 21, 2008

  • William Bisset
    William Bisset Nov 21, 2008

    You are very welcome!

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What causes streaky copies


A few questions:
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My copies have a thin blank streak about 1 inch in on the left side. the streak is about 1/4 inch wide and goes down the whole sheet of paper


Start a print or copy, and just as the trailing edge of paper is entering the machine; quickly open it to stop print and take out the cartridge and look at the drum and the paper underneath. If the issue is there at that point then it would point to the cartridge. If not then it is in the fuser area.

Clean the loose toner up with a dry lint free cloth.


If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response

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Pull down the manual feed tray door.
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If no...change the fuser.

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How do i stop my printer from leaving ink streaks down the right side of my pages?


I was going to suggest removing the fuser and looking at the rollers, but on this printer it's a major operation.
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Grey streak down the right side of the page 1/4 inch wide


Yip, its fuser film alright. You could pick up a fuser unit / kit from:

http://www.printersupplies.com/c-Laserjet3015Parts.html

and fix it yourself using the manual in this post:

http://www.fixya.com/support/t468332-fuser_removal_instructions_hp_laserjet

Best of luck
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Lines down both the left side of the printouts.


good day,

this usually occurs when you print large volume of copies of documents that goes beyond the printable area of the paper, some powders stick in the roller of your printer hence making the gray streak.

you can check if the rollers have accumulated some powder, if so, have the rollers cleaned.

i hope this will help.

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An inch wide streak appears on the right side of a laser printer printed page.


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ensure that the toner stays on the paper permanently. This is why
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For toner problem:

Do a half test as follows -
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Lift the door of the toner cart.
If you see a streak on your toner drum, you will see a streak on your paperwork.

Look at your fuser as well.
Is there a problem with the big orange roller?
BEWARE! Don't touch the fuser roller its EXTREMELY HOT!
Let the printer cool down before inspecting.

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