Yes you can. If it is just you printing you can go into printing preference. Then TekColor and click the black and white option. It will force everything printed to be B&W. You can only limit others to B&W if it is hooked up via ethernet with a IP address. Type in the IP address in your internet explorer as you would a webpage. Go to the properties tab then Printing Security Settings and type in a Color Permission pin. Then if you need to give someone access to printing color in the printers preferences on the layout tab click the advanced button, Under printer features there is a color access area that you can type in the pin to print color. If one color runs out it will not continue to print. It can cause very expensive damage to your printer if it trys to print with no ink in the printhead. So to be safe it stops the machine from printing.
Hope this helps.
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Have you looked at the roll in your maintenance kit? It may be dry in that area and not applying enough lubricant on the drum.
Or you have some contaminant on the print head wiper blade or the mylar strip in the maintenance kit.
Sounds like something is making contact with the drum causing your problem.
The onlty thing I can find close to this is.
Acording to the manual its a ink loader error like your loading the wrong type of ink like the puzzles pieces arent matching and hitting the sensor flags right. Yours by the 8 is referring to the black ink. Anyway go to troubleshooting on the control panel. then to service tools. when in service tools press and hold the up arrow while still pressing the up arrow press the down arrow. the display should say hidden menus. go to diagnostic mode press enter go to funtion menu. then go to clear ISC fault and enter. ISC=ink stick count fault. I hope that helps. Just to let you know Ive had nothing but problems with third party ink and once its in the system its hard to get out so I would watch what im doing with my expensive equipment
Did you remove the maintenance kit and waste tray? Sometimes, they hang up. By now, you've probably fired it back up and are running but, in this case, you want to do that quickly so that the ink doesn't have time to harden and stick the maintenance wiper to the printhead surface.
No, If one lamp goes out they both will not function. They do not have anything to do with print quality.
You may have a bad maintenance kit. but more than likely you have a bad print head.
Run the cleaning , eliminate stripes and eliminate smears modes. But more than likely the print head is bad. I would say a bad print head is about a 95 percent chance of causing your problem.
The halogen lamps only heat the drum, and if one was bad the machine would fault out with a 15,004 code.
nope its not a drum problem, That drum never goes bad. You are having a problem with some blocked jets in the print head. You can scroll through your menu to troubleshooting and there are cleaning modes to eliminate light stripes and to eliminate smears. Run the eliminate light stripes maybe 2 or 3 times. If that doesn't work, then try the jet substitution mode. That is better described at Xerox.com, click support, then enter phaser 8400 in the search box, click support again and then enter "jet" in that search and follow the directions. If those do not work then your print head is most likely bad. Thats more likely if you have used non xerox ink sticks.Being low on ink should only give you a message that its low.
You can go into the trouble shooting menu and do the "eliminate Light stripes" procedure a few times. Then you can do Jet substitution from the same menu. If that does not work then most likely you need a new print head. If you have used non xerox ink sticks that is your most likely cause of the problem. cheaper is not always better
The first obvious question is, "Does it have blue ink/wax?"
Is it displaying any errors?
Have you tried the Xerox support site? They have a fantastic utility that can connect to your printer and diagnose many problems. Here's the URL for the utility:
They also have a wealth of information in their knowledge base. Here's the URL for the support page for the Phaser 8400:
Did anything happen before the blue quit printing?
Have you tried running a cleaning cycle?