Can't delete stuck messages in Outbox of Office Outlook 2007
I tried to send two messages out that were clearly too big (i.e. pictures) for the system (one had eleven photos, the other only four photos, but you know, whatever). They're now stuck in the outbox - have been for a week now - and Outlook won't let me delete them. What do I do? Please help.
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you must contact your internet provider regarding to this matter yo help you with the your account setting , you'll also need information from them regarding your account type , Incoming mail server (POP3) and outgoing mail server (SMTP)
1. Go the File menu, then choose Work Offline in order to stop Outlook from trying to send all mails: 2. Switch to the Outbox. 3. You now have two options: a. Move the message: you can drag-and-drop or use the Edit: Move to Folder menu item to move the e-mail to your drafts folder. This will allow you to re-open the offending e-mail and slim it down by removing the large attachments before attempting to resend it.
b. Delete the message: this will immediately remove the message from the Outbox and put it in Deleted Items. 4.
If you receive an error at this point that says the message is being transmitted, close Outlook, wait for Outlook to exit (you may need to use Task Manager and wait for the Outlook.exe process to exit), and then start Outlook again and repeat steps 2-3. In some cases, the item may not be released until Outlook has restarted. 5. Go to the File menu, deselect Work Offline to start sending and receiving mail again.