It can be found online. Google it, I found it and used my ORIGINAL remote to fix my red convergence. UNIVERSAL remotes will not work. Sorry, I do not remember the exact site, but I know I used SONY, MANUAL, and DIAGNOSTIC in my search. Hope this helps, good luck. I will try to find it and send it to you via email.
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You may be having a convergence problem. Convergence focuses the different color guns of the tv. This is usually a way to set the convergence via your menu. If this doesn't work, you may need new IC chips. This is fairly expensive. It cost me around $300 last time I had it done and it was hard to find anyone to do it. Good luck!
If you go into the customer menu and Select convergence and blue is skewed and will not adjust you have a convergence circuit problem.
Most of these Toshiba sets use two of the STK-392-110 convergence IC chips. Both chips along with any of the 1.8 ohm protect resistors around them that are bad (easy to check--like checking a fuse) need to be replaced and the set adjusted via remote control.
If you can do this yourself you can save a lot of money as most shops are going to charge 300 or more for this type of repair. You can buy a pair of the chips on Ebay for under 15 dollars plus shipping. Total parts cost for the repair should be under 30 dollars.
Both chips have 18 pins and are soldered in. The hard part of this repair is getting at them. If you think you or someone you know can solder and get at them I will be happy to give you general directions and answer any questions you have.
If you get a tech---some are going to say it has to go to the shop---keep looking as any good tech can do this in your home in about 1 hour----I know as I have done hundreds of them here.
If this information helped you rate this solution as I do this here for free.
This sounds like a convergence problem--go to the customer menu and with the remote see if red and blue will adjust in all directions---ie: up and down and left and right--if any color will not adjust in some direction you have a convergence problem- I have step by step start to finish instructions for repair on this set for this problem--I can email you the instructions if you are able to do the repair--I am currently online here and if you want instant chat I can help you--if you have questions or want the instructions email me;
You can buy the chips this set uses for about 12 dollars plus shipping ON EBAY!
I do this here for free so if this helps you give me a vote here. If you have any questions or need more help contact me by replying to this post here or via email.
A little hard to explain:there is a small micro switch on the front of the main circuit board(very small and usually button on it is blue) this will take the set into the CONVERGENCE MODE---DEPENDING on the number on the remote(CLU5722tsi etc) different buttons on the remote are then used to navigate and to adjust convergence; some buttons will allow you to change from red to blue; others will change the grid that will appear when you engage the micro-switch from fine to coarse---this set should have a remote with clu-615mp marked on the outside of it. If you need full information I can provide a detailed copy of instructions via email for this set and this remote-----after all convergence is aligned you have to use the remote to SAVE the adjustments---if you think this is beyond you---get a tech to do it---these sets are easy to align for convergence(presume you do not have a convergence problem) and it is easy to do after you know how. email@example.com
Convergence amp ic bad http://home.earthlink.net/~oleg.filippov/ConvergenceFix.htm http://cmpalmer.blogspot.com/2006/11/fixing-my-own-tv-part-ii.html Sony Convergence http://www.techlore.com/blog/entry/19694/Sony-Convergence-Repair-My-Sony-TV-has-a-distorted-picture-/ http://www.techlore.com/article/19631/Sony-Convergence-Procedure/
This sounds like convergence amps not vertical, what was the set doing prior? If convergence amps first check: E2RESET DOES NOT RESET THE CONVERGENCE. THE CONVERGENCE CAN BE RESET BY PRESSING "MENU 12598970", IF THIS DOES NOT RESET THE CONVERGENCE TRY "MENU 125968970
Do NOT attempt to enter the service mode to align convergence if you cannot align the convergence with the user's menu. If the convergence cannot be corrected with the user's menu, it means that one of your convergence IC's has burned out and possibly burned out the fuse next to it. If you change any settings without first replacing the bad parts, you will only make things much worse. I believe that set is actually a Samsung, and has the 2 convergence IC's on their own board mounted above the small signal board. If you do not know how to identify and replace shorted convergence IC's, allow a qualified tech to handle it for you.
If you have a problem with the convergence, believe me, going into the service menu and trying to correct it will only give you large headaches, DO NOT USE THR SERVICE MENU UNLESS YOU ARE A TRAINED TECH!!!! Doing so can result in a complete and total failure of this TV set. I service menu is not for any major changes in any adjustment. It is not the cure all. If your convergence all of a suddenly shifted, it is not a service menu issue. Your problem is the convergence amp IC's. Good Luck
If your talking about a service menu, NEVER ever unless you have the service manual, go into the service menu and change anything to try to fix a problem the service menu is there to adjust sets at instalationsd and not when a problem, occours and when theres a smell. common sense tells you something is wrong and burnt up. So how is a service menu that you have no clue what to do with going to help you fix a set? Im sorry man but wake up and smell the coffee. what makes you a service tech after your set breaks down.,. Oh by the way there is NO such thing as a "CODE" to fix anything in your set. There is a service menu with settings to adjust things like convergence and vertical and tunning of channels, ect ect. Get a manual and follow it if you want to try a "code". you can get one at http://www.service manuals.net Then you will need to call a tech as your set is a solid state set with No user replaceable parts inside them. Please dont risk your life trying to fix a TV set as there is a lot of High Voltage inside these sets even when they are unplugged.