Question about HP 4570C Flatbed Scanner

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3500c hp Scanjet Lamp bulb

Hi guys....I seem to have a unique issue. My Scanjet bulb is PINK! All scans are PINK! Tryed plugging it in main outlet instead of power strip. Reinstalled HP drivers/imaging software (which now has communication error thru software) but other software's communicates fine. But everything still PINK! Going crazy, need help. Thanks

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  • OLDGUNS2109 Dec 31, 2008

    Having exactly the same problem (pink bulb) starting 12/29/08.



    Plan A: Try disassembling, cleaning the electrical contacts at each end and re-installing the bulb, but I think it would be a waste of time. Don't touch bulb with bare hands though.

    Plan B: Replace the bulb, but its as much or more than a new scanner. www.Scannerbulbs.com

    Plan C: Go buy a new ........ Epson.

    Best of luck!

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6 Suggested Answers

  • 2 Answers

SOURCE: HP Solutions Center can not communicate with HP 3500c Scanner

Had exact same problem. Went to HP site and they said to check "add or remove programs" functions (in control panel) and if there are multiple copies of HP software to download their fix. I checked, had multiple copies, downloaded patch and all worked well again.

Posted on Nov 06, 2008

ohms
  • 1879 Answers

SOURCE: DRIVER OF hp scanjet 3500c

visit HP's website to download driver, software and manual for free.

Posted on Nov 17, 2008

  • 1 Answer

SOURCE: HP Scanjet 3970

This might probably help, see the Diagnostic description, Patch etc... to download, havn't tried it yet but maybe its the solution for errors.

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=298549&prodTypeId=15179&prodSeriesId=298547&swLang=8&taskId=135&swEnvOID=228

Posted on Nov 20, 2008

  • 2 Answers

SOURCE: HP scanjet 3500c wont open with MAC OS 10.5.5

http://www.versiontracker.com/dyn/moreinfo/macosx/15999
I have a Mac running OS X 10.5.5. dan123 answered my hp3500c problem with the above link. I downloaded the dmg file and installed the hp environment and it works. I was not, however, able to use the Photoshop plugin in Photoshop Elements 6. I can use the hp GUI and name Photoshop Elements as the output. I performs the scan and then opens it in Photoshop.

Posted on Dec 08, 2008

  • 8 Answers

SOURCE: 3500c hp Scanjet Lamp bulb

omg

Posted on Jan 12, 2009

Fixe_You
  • 1800 Answers

SOURCE: Download problems with HP scanjet 3570c

this problem occurs when the Scanner is not detected by the computer.

so check i f u can use another USB cable.

plz rate this post as good as u can.

Posted on Feb 06, 2009

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1 Answer

Why does the scanner stop half way?


Hi kenneth Ssali,

I wonder if the scanner bulb is not getting enough power to heat up and function properly. Do you have the printer connected directly to a wall outlet or is it in a surge protector or power bar? Even if you have been using a surge protector/power bar all this time and you feel it is not the cause, please connect it to a wall outlet just so we can eliminate the power source as the root cause. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector In this document you will see, ISSUE: Problems or issues may arise when an HP LaserJet series printer is connected to an uninterruptible power supply (UPS), a power strip, or a surge protector
^ This is not limited to Laserjet printers.
If you have not done so already, I suggest trying a hard reset. To do so, leave the printer on and unplug the power cable for 1 minute. While it is unplugged, hold down the power button on the printer for 10-15 seconds to release any built up power, then after the minute has passed, plug the printer back in.

If the issue persists, please let me know if you are seeing an error of any sort on the scanner or computer, perhaps the issue is related to the software instead.

I look forward to hearing back from you. I work on behalf of HP.

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When I scan a document to my computer it comes with blue background


This is usually caused by the white balance being on manual instead of automatic. You can correct it on the scanning applet control panel (varies depending on your driver OS and version), or after acquisition in whatever program you use to manipulate the image.

Also (rarer) it could be caused by a yellowing of the automatic white balance calibration strip which is under the glass, near the scanning head homing position.

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Unable to scan using HP Scanjet 3200C in Win XP Pro


Hi Shantala,

HP advises that, on some systems, the scanner hardware may get into an error state that will keep the scanning software from finding the 3200c ScanJet. If your scanner still isn't found after installing this driver and software update, please follow the directions below:
  1. Unplug the power cable from the 3200c ScanJet.
  2. Unplug the parallel cable(s) from the 3200c ScanJet.
  3. Shut down the PC and wait for ten seconds.
  4. Plug in the power cable to the 3200c ScanJet.
  5. Plug in the parallel cable(s) to the 3200c ScanJet.
  6. Power your PC on.
If you still have the problem, uninstall the driver from device manager, and download and run this .exe file version of the driver instead.. and if necessary, repeat the above steps..

ftp://ftp.hp.com/pub/softlib/software4/sj648/sj-1436-3/sj648en.exe

Hope this helps

Chris (ziraffa)

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1 Answer

Carriage jammed


SolutionStep one: Perform a power reset and connect the printer directly into the electrical outlet Remove all the paper loaded in the main input tray.Make sure that the product is turned off. 
Disconnect the USB cable from the back of the product.
Disconnect the power cord from the product.
Disconnect the power cord from the electrical outlet and wait 10 seconds.
Reconnect the power cord directly into the electrical outlet and check for the following.
Make sure that the power cord used is the one provided with the product.
If a computer is connected to the product, make sure that the computer is connected to a grounded (three-prong) wall outlet.
Make sure that the power cord is firmly connected to both the product and the power supply.
Reconnect the power cord to the back of the product.
Press the power button ( ) to turn on the product.
Reconnect the USB cable to the back of the product.
If the issue is resolved, proceed to Step six: Print a self-test page.
If the issue continues, proceed to the next step.

for more information please go to below link>>

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01458822&cc=us&lc=en&dlc=en

Thanks for using FixYa.

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1 Answer

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I would say the most likely cause of the issue is either that the scanner is no longer functioning or that it is experiencing power issues. Make sure that the scanner is plugged in directly to the wall and not into a surge protector or a power strip. The scanner does not share power well and pulls it in large amounts - when it can't get it it throws little power fits and sometimes will not turn on at all. Try another wall outlet and see if you can get it to power on and then do a scan to see if the light goes on.

If not it may be a bad scanner and then I would try and call hp and see if they have any upgrade units available - usually refurbished but they come with a 1 yr warranty and are significantly cheaper than buying a new unit from the store. They will also take your unit and pay to have it returned to go to an environmental recycling facility.

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The scan image you have above could be caused by a few different issues but the number one is a power issue. Make sure that the printer is plugged in directly to the wall and not into a surge protector or a power strip. The printer does not share power well and pulls it in large amounts - when it can't get it it throws little power fits and sometimes will not turn on at all. Try another wall outlet and see if you can get it to power on and do a copy. Does the image look any better?

If this does not solve the issue then it may be that your scanner bulb is going and therefore not illuminating the image properly. Call hp and see if they have any upgrade units available - usually refurbished but they come with a 1 yr warranty and are significantly cheaper than buying a new unit from the store. They will also take your unit and pay to have it returned to go to an environmental recycling facility.

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1 Answer

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I would say the most likely cause of the issue is either that the scanner is no longer functioning or that it is experiencing power issues. Make sure that the scanner is plugged in directly to the wall and not into a surge protector or a power strip. The scanner does not share power well and pulls it in large amounts - when it can't get it it throws little power fits and sometimes will not turn on at all. Try another wall outlet and see if you can get it to power on and then do a scan to see if the light goes on.

If not it may be a bad scanner and then I would try and call hp and see if they have any upgrade units available - usually refurbished but they come with a 1 yr warranty and are significantly cheaper than buying a new unit from the store. They will also take your unit and pay to have it returned to go to an environmental recycling facility.

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I would say the most likely cause of the issue is either that the scanner is no longer functioning or that it is experiencing power issues. Make sure that the scanner is plugged in directly to the wall and not into a surge protector or a power strip. The scanner does not share power well and pulls it in large amounts - when it can't get it it throws little power fits and sometimes will not turn on at all. Try another wall outlet and see if you can get it to power on and do a scan without the yellow strip showing up.

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