Question about GE GSS25LGM Side by Side Refrigerator

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GE GSS25LGM Ice maker not dispensing ice

My 2001 fridge makes ice and dispenses water, but won't dispense ice - either cubes or crushed. Looks like the motor that turns the big plastic screw that runs thru the ice bucket isn't making that screw turn. Any ideas?

Thanks!

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  • rolandv192 Nov 21, 2008

    Forgot to add that when the lever outside the door is pressed there is a low straining sound that comes from the freezer as if the motor was trying but was jammed...

  • rolandv192 Dec 16, 2008

    Thanks much for your advice.

    I'd done the dump, thaw and dry routine twice to no avail. I've found that I can "trick" the freezer into thinking the door is closed w/ the ice bucket removed by holding the door switch and then pushing the ice dispenser. The motor won't turn. I'm pretty comfortable that the motor is really stuck.

    So, what is the trick to get the motor unstuck? Empty and unplug is not ideal, but at least it's cold outside to save the food! Is there some other way? Would timing an attack on that motor w/ the defrost cycle help?

    Thanks much for your help!


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You have one of three things wrong. The auger motor is frozen up, the ice bucket is broken or you need to dump out any ice, run warm water through the entire ice bucket, dry it out and try again with fresh cubes. My guess is the auger motor is frozen. You can buy a vinyl boot that covers the auger motor to prevent moisture buildup and freezing from GE Parts at 1-800-626-2002

Posted on Dec 16, 2008

  • Expert Brian Dec 17, 2008

    You won't be able to "force it" into defrost so forget that (defrost is controlled by the motherboard). Pull the ice auger motor shelf out be removing 3 1/4" screws and unplugging it. Then run a hair dryer at the back of the motor for a while (20-30 minutes) on low heat until you can turn the stainless steel drive fork by hand (with steady, even pressure). Do NOT overheat the motor!!! Long gentle heat is the best. Then cover the motor with a small plastic bag (sandwich bag) tape up as many openings that you can get to to seal off any moisture from getting into the motor. Reinstall it and you should be good to go

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