Question about Husqvarna Viking 1
Within 24 hours of getting this new machine I started having problems. Too often, when just starting a stitch or two, the needle will jam in the downward position to where I can't hardly move the wheel, so I have to release the pressure foot and clip threads, then turn HARD to get the needle carriage back up. I've changed to new needles and still have the same problem. When sewing along, a "BANG" will happen, and on the underside the threads are tangled, then the tension changes on its own. I took the machine back but the store won't give me a refund, won't give me another machine to use while they test this one.Sounds like Husqvarna made a lemon-defaulty machine and the store doesn't want their problem back. If they don't help me, my only alternative is to report them to the BBB and seek a lawyer, because every other business out there will either refund your money, take back the product or at least help you some way, so what makes Holland's Sew Shop think they can treat customers like dirt? And then they say the machine can ONLY use special thread. Nobody said a word about that when I bought the machine, and NOWHERE does it state that in the manual. Had I been told that, I wouldn't have purchased this piece of junk!
Try another authorized Husqvarna Viking dealer. Sounds like the hook/needle timing is off or the hook height. Or you could ask them to ship it back to Viking for them to do the repair. Check the Husqvarna Viking website for another dealer closest to you. You also might want to report the company to Viking. They do have to adhere to certain standards in order to keep their dealership.
Posted on Sep 24, 2009
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