Question about Husqvarna Viking 1

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Needle jamming, threads all screwed up underneath, tension change

Within 24 hours of getting this new machine I started having problems. Too often, when just starting a stitch or two, the needle will jam in the downward position to where I can't hardly move the wheel, so I have to release the pressure foot and clip threads, then turn HARD to get the needle carriage back up. I've changed to new needles and still have the same problem. When sewing along, a "BANG" will happen, and on the underside the threads are tangled, then the tension changes on its own. I took the machine back but the store won't give me a refund, won't give me another machine to use while they test this one.Sounds like Husqvarna made a lemon-defaulty machine and the store doesn't want their problem back. If they don't help me, my only alternative is to report them to the BBB and seek a lawyer, because every other business out there will either refund your money, take back the product or at least help you some way, so what makes Holland's Sew Shop think they can treat customers like dirt? And then they say the machine can ONLY use special thread. Nobody said a word about that when I bought the machine, and NOWHERE does it state that in the manual. Had I been told that, I wouldn't have purchased this piece of junk!

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  • radcal May 11, 2010

    What is the specific model of the machine? This doesn't sound like a problem with either a Designer 1 or a #1. (Referring to Viking 1 Knowledge Base heading)
    No Husqvarna machine requires special thread and Husqvarna doesn't make pieces of junk.
    Let's start with the exact model number and I'll help you from there.


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  • Husqvarna Expert
  • 371 Answers

Try another authorized Husqvarna Viking dealer. Sounds like the hook/needle timing is off or the hook height. Or you could ask them to ship it back to Viking for them to do the repair. Check the Husqvarna Viking website for another dealer closest to you. You also might want to report the company to Viking. They do have to adhere to certain standards in order to keep their dealership.

Posted on Sep 24, 2009

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1 Answer

Tension loose underneath the material


Is it the top thread that is creating loops under the fabric? Thread problems under the fabric is usually a top thread issue. Thread issues occurring on the top of the fabric is usually a bobbin thread problem.

Change needles often, ie every 8 hours of sewing. (Believe it or not, most sewing machine problems can be resolved by installing a brand new needle!) When threading the top thread, ALWAYS RAISE the presser foot. Remove all the thread and rethread from the beginning. Verify the thread path is correct. Set the upper tension to the midway point between high & low numbers--this will probably need to be tweaked because every machine is different.

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try increasing/decreasing the needle thread tension for the added material thickness
use scrap material until you get it right

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My machine keeps skipping stitches. I have had it werviced three times in the last n6 months, by two different repairmen, and it works for awhile, then starts backnup again. Any suggestions?


Usually, the first thing to try when a machine skips stitches is install a brand new needle. Also, be sure you are using the right type of needle for the fabric and thread you are using, ie ball point needle for knits, sharp needle for wovens, leather needle for thick fabrics/denim/leather... Needles do wear out with use, so changing needles frequently could be helpful. (Needles are the least expensive solution to most sewing problems!)

You can also try removing the upper thread. ALWAYS raise the presser foot and rethread from the beginning. Verify the thread path is correct.

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How do I get it to sew?


was the presser foot lowered? check if the loop-taker is properly installed or seated.

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My sewing machine needle (very new one) keeps jamming every couple of turns of the needle - and the thread is very loose and loopy on the fabric. It makes a jarring noise


not quite sure how needle is jamming. I have had them break, had thread ball up underneath and caused needle to jam. Question is the needle in the right way, ie the flat side in as per manual, generally the flat side faces away from you. Sounds like your tension is not quite right if the thread is looping. Loops on bottom, bobbin tension, on top sewing machine tension

Dec 08, 2014 | Sewing Machines

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My machine is new (only used once) but now keeps jamming, appears the needle keeps jamming under the plate,please help.


if it' still under warrenty take it back and get another..if it's not under warrenty, try a new needle, make sure the top thread is not coming off the thread take up lever, make sure the bobbin is turned the right way in the bobbin case, also could be a timing problem

Dec 03, 2014 | Sewing Machines

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Messages about safe device activated & press the needle position button


The noise is because the machine is trying to raise or lower a needle and can't move. Several things to check. Did the needle break and jam in the bottom thread? Is the needle bent or jam? Did the thread jam in the bobbin area? I had a 'knot' of thread build up on the bottom and it hooked itself into the metal clip on the bobbin so that the needle couldn't raise. If thread jams in the bottom carefully cut the threads until you can free the hoop and material. Then check to make sure all pieces of thread and fuzz has been removed in the bobbin case. If it happens again check to see if the bobbin case or the throat plate is scratched or bent. If you are stitching Free Standing Lace on this machine or a piece with over 20,000 stitches I recommend starting with a new full bobbin and a new needle. As you get toward the bottom of the bobbin, thread seems to have a high likelihood of tangling or looping.

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1 Answer

Handwheel is locked down


Several things to check. Did the needle break and jam in the bottom? Is the needle bent or did it jam in the bobbin area? I had a 'knot' of thread build up on the bottom and it hooked itself into the metal clip on the bobbin so that the needle couldn't raise. If thread jams in the bottom cut the threads until you can free the hoop and material. Check the bobbin for pieces of thread and fuzz. Check to see if the bobbin case or the throat plate is scratched or bent. If you are stitching Free Standing Lace on this machine or a piece with over 20,000 stitches I recommend starting with a new full bobbin and a new needle. As you get toward the bottom of the bobbin, thread seems to have a high likelihood of tangling or looping and will cause a jam which means the handwheel locks.

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1 Answer

Thread jamming in bobbin mechanism, breaking upper thread and jamming bobbin.


Upper thread breaks
needle may be in backwards
Raise the needle bar to the highest point, then loosen the clamp screw to remove the old needle, place the new needle in the clamp with the flat side to the back of the machine
Push the needle all the way up to the stop or as far as it will go, then tighten the needle clamp screw
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May 04, 2012 | New Home Sewing Machines

1 Answer

Kenmore 385. 15343600


Remove bobbin, presser foot, needle. Tip machine back on towel gently. Unscrew plate--don't lose screws! Do not service in presence of children and curious pets. Put foot pedal next to you on tabletop. Use Zoom Sewing Machine oil. Any part MOVING that are NOT gears get one drop oil. Any DRY ONLY gears get dab of Singer sewing machine lubricant. Replace screws. Secure screws. Open left front compartment & one drop oil @ top of needle bar. Open race shuttle (where bobbin case fits in). One-half drop oil of on oscillating hook (bottom left - hand corner...smear that oil around! Insert NEW needle all way UP in needle bar groove, flat needle shank toward back. Turn handwheel towards you and raise. Raise presser foot so that threading locates all tension slots a's you pull thread TAUT from spool to each tension slot and left to right through silver, metal take-up lever, and down to tension bracket, pass needle, then pull 6" thread towards you and thread from FRONT to BACK of needle. Place bobbin into case and "thread" it. Set presser foot on DOWN position. Turn handwh towards you, dipping needle into needle plate. Make loop with bobbin thread, pull towards you. Place a good 7" underneath presser foot (both threads). Let machine RUN on 24" scrap to distrubute oil/lube. That's it! Jimmy

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