Question about Husqvarna Viking 1

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Needle jamming, threads all screwed up underneath, tension change

Within 24 hours of getting this new machine I started having problems. Too often, when just starting a stitch or two, the needle will jam in the downward position to where I can't hardly move the wheel, so I have to release the pressure foot and clip threads, then turn HARD to get the needle carriage back up. I've changed to new needles and still have the same problem. When sewing along, a "BANG" will happen, and on the underside the threads are tangled, then the tension changes on its own. I took the machine back but the store won't give me a refund, won't give me another machine to use while they test this one.Sounds like Husqvarna made a lemon-defaulty machine and the store doesn't want their problem back. If they don't help me, my only alternative is to report them to the BBB and seek a lawyer, because every other business out there will either refund your money, take back the product or at least help you some way, so what makes Holland's Sew Shop think they can treat customers like dirt? And then they say the machine can ONLY use special thread. Nobody said a word about that when I bought the machine, and NOWHERE does it state that in the manual. Had I been told that, I wouldn't have purchased this piece of junk!

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  • radcal May 11, 2010

    What is the specific model of the machine? This doesn't sound like a problem with either a Designer 1 or a #1. (Referring to Viking 1 Knowledge Base heading)
    No Husqvarna machine requires special thread and Husqvarna doesn't make pieces of junk.
    Let's start with the exact model number and I'll help you from there.



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  • 371 Answers

Try another authorized Husqvarna Viking dealer. Sounds like the hook/needle timing is off or the hook height. Or you could ask them to ship it back to Viking for them to do the repair. Check the Husqvarna Viking website for another dealer closest to you. You also might want to report the company to Viking. They do have to adhere to certain standards in order to keep their dealership.

Posted on Sep 24, 2009


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Related Questions:

1 Answer

Tension loose underneath the material

Is it the top thread that is creating loops under the fabric? Thread problems under the fabric is usually a top thread issue. Thread issues occurring on the top of the fabric is usually a bobbin thread problem.

Change needles often, ie every 8 hours of sewing. (Believe it or not, most sewing machine problems can be resolved by installing a brand new needle!) When threading the top thread, ALWAYS RAISE the presser foot. Remove all the thread and rethread from the beginning. Verify the thread path is correct. Set the upper tension to the midway point between high & low numbers--this will probably need to be tweaked because every machine is different.

Understanding Thread Tension Threads

Mar 10, 2017 | Sewing Machines

1 Answer

My sewing machine needle (very new one) keeps jamming every couple of turns of the needle - and the thread is very loose and loopy on the fabric. It makes a jarring noise

not quite sure how needle is jamming. I have had them break, had thread ball up underneath and caused needle to jam. Question is the needle in the right way, ie the flat side in as per manual, generally the flat side faces away from you. Sounds like your tension is not quite right if the thread is looping. Loops on bottom, bobbin tension, on top sewing machine tension

Dec 08, 2014 | Sewing Machines

1 Answer

Thread jamming in bobbin mechanism, breaking upper thread and jamming bobbin.

Upper thread breaks
needle may be in backwards
Raise the needle bar to the highest point, then loosen the clamp screw to remove the old needle, place the new needle in the clamp with the flat side to the back of the machine
Push the needle all the way up to the stop or as far as it will go, then tighten the needle clamp screw
upper tension may be to tight
the needle may be bent or damaged
thread may be hanging up in bobbin case--check area for loose threads or lint

May 04, 2012 | New Home Sewing Machines

1 Answer

Kenmore 385. 15343600

Remove bobbin, presser foot, needle. Tip machine back on towel gently. Unscrew plate--don't lose screws! Do not service in presence of children and curious pets. Put foot pedal next to you on tabletop. Use Zoom Sewing Machine oil. Any part MOVING that are NOT gears get one drop oil. Any DRY ONLY gears get dab of Singer sewing machine lubricant. Replace screws. Secure screws. Open left front compartment & one drop oil @ top of needle bar. Open race shuttle (where bobbin case fits in). One-half drop oil of on oscillating hook (bottom left - hand corner...smear that oil around! Insert NEW needle all way UP in needle bar groove, flat needle shank toward back. Turn handwheel towards you and raise. Raise presser foot so that threading locates all tension slots a's you pull thread TAUT from spool to each tension slot and left to right through silver, metal take-up lever, and down to tension bracket, pass needle, then pull 6" thread towards you and thread from FRONT to BACK of needle. Place bobbin into case and "thread" it. Set presser foot on DOWN position. Turn handwh towards you, dipping needle into needle plate. Make loop with bobbin thread, pull towards you. Place a good 7" underneath presser foot (both threads). Let machine RUN on 24" scrap to distrubute oil/lube. That's it! Jimmy

Apr 05, 2012 | Sewing Machines

1 Answer

Singer making hammer sound at the bottom sew fine for awhile than thread balls up under material.

This could be caused by a couple of things so I'll list possible causes:

Needle - blunt, burred, or bent - change the needle before starting each new project, i.e 5-6 sewing hours, then chuck and put in a new one. Every machine is only as good as the tip of the needle hitting the fabric.

Timing could be out, needle could be striking the hook or another part of the bobbin area. You can remove the needle plate, pressure foot and bobbin, then by hand rotate the flywheel towards you through the stitch sequence and listen/watch the needle as it goes down and the rotary hook rotates. The hook needs to come by behind the needle to catch the thread at the back of the needle in order to form a stitch.

Thread jamming up underneath could be top tension issues too, so check the tension discs, give them a floss clean after turning the dial to zero - rub the edge of a clean selvage edge of light cotton back and forwards between the discs until it comes out clean, dye and thread particles can build up in tension discs and affect functionality.

Lack of oil in some of the oiling points and gears of the machine, check the manual and clean and oil as directed.

However, if your machine hasn't had a service in say 2 years, then why not give it a treat and take it to see the technician, they can clean/lube internally and also diagnose any deeper problems with the machine.

Apr 27, 2011 | Sewing Machines

1 Answer

I have been trying to make a buttonhole but the top thread keeps breaking and the threads are all snarled up underneath the material. what am i doing wrong? i have a brother ls2125 machine maria

Firstly have you interfaced the material that you are buttonholing on? You will never get a good buttonhole otherwise. Also start each new project with a new needle matching the size to the weight of fabric. Good guide available here

Top thread breaking is usually because the tension is too tight or the thread is catching somewhere in the thread path from the spool to the needle. Also check that the needle doesn't have a burr on it somewhere, or is blunt.

Thread snarls underneath the fabric is usually caused by top thread tension issues. You will need to rethread top and bottom and CHECK that the thread is in tension correctly. So lower the pressure foot and pull the top thread just before the needle - does it feel hard to pull? If not, then the thread is not in tension. Rethread top again, checking the tension dial is set to 5 and the thread is correctly pulled between the tension discs. And always hold the two thread tails at the back of the sewing area as you start each new seam to avoid these being pulled down into the bobbin area and getting jammed up.

So, rethread, test sew and get the top tension sorted, a nice straight stitch happening, then try the buttonholing sequence again.

Apr 26, 2011 | Brother LS-2125 Mechanical Sewing Machine

1 Answer

I have a simplicity quilters classic SW240. It got jammed and now that I got that fixed the tension is off. The machine will sew about 8-10 good stitches and then skip a couple and then sew again. I can...

Is the needle bent, burred or blunt, did it strike a pin or the sewing machine foot during the jam up?

Hand wind the machine through the stitch formation and listen for any squeaking or popping sound as the needle enters the fabric. Or just change the needle anyway and see if it helps. A needle is good for 4-6 hours of sewing only so they do need changing for each new project.

If the stitching is looking uneven and tension is bad check your thread path and make sure the top thread is between the tension discs correctly and under tension, the tension dial is set to the mid range 5 or so and that the bobbin thread is correctly held by the tension spring and is in the right way and rotating in the correct direction.

If looping on the underneath, then your top tension is off, and visa versa.

Apr 05, 2011 | Sewing Machines

1 Answer

When I am sewing it will sew about 3 stiches and then jam.. It does it if I change weight of material or it will s kip stiches.

Skipped stitches is usually indication that needle is blunt or burred.
Or if you are using a sharp needle on knit fabrics it may also skip a little.

Not sure what you mean by "change weight of material" - do you mean you are sewing applique and going from one fabric weight onto another? or different sewing projects?

It is a good idea to change your needle for each new project (4-6 hours sewing time max) and choose the right type of needle and size for your project.

However, the jamming part sounds more like thread tension issues, especially if the jamming is happening underneath from the bobbin. If stitching is loose underneath, then top tension is the problem and visa versa.

Recheck your threading path, top and bottom tensions and that you have good quality thread. Change the needle, rewind a fresh bobbin, thread up and try again.

There is really good info on or I refer to my Singer Sewing Machine textbook at lot too. Good luck.

Mar 30, 2011 | White Sewing Sewing Machines

1 Answer

Jams up when attempting to sew, making loud noise. Thread mass under fabric when able to cut loose from machine.

Thread jams underneath usually are caused by top thread tension issues. Things to check:
top tension discs are clean and no thread traces caught in there, tension is set to medium number usually 4 or 5 and that the top thread is running freely from the thread spool, correctly thread through the tension discs, and down to the needle. Lower the pressure foot and pull the thread from just above the needle; it should feel firm resistance if under tension correctly.

As you've had a good jam up, good idea to now remove the bobbin, needle plate and bobbin holder (refer to your manual if you have never done this before) and clean out the hook area well, look for any fine thread remants and brush out any lint etc. Oil the rotary hook area as per your manual. Now reassemble, and rethread everything again checking that the bobbin thread is clicked into the tension spring and that the top thread is through the tension discs correctly.

Also, pop in a new needle, flat shank to the back, then try again.

Good luck with your machine.

Mar 14, 2011 | Brother SE-270D Computerized Sewing...

2 Answers

I can start working withmy baby lock, the needle brokes verytime i runthe machine , and i can not sew

If this machine has a needle position adjustment and it is on the center position -

and you are sewing a zig-zag stitch and using a presser foot with a narrow opening this could break the needle

and the needle plate is a single hole, this will break the needle.

and you are sewing a straight stitch with a new needle and it breaks, the machine needs to go in for servicing.

Feb 13, 2010 | Baby Lock Sewing Machines

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