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Hp home computer

I'm hoping that someone can help me!!!! I'm ready to scream here.
Our computer a couple of months now has decided to at any given time screw up!!
Heres the issue, it could happen 1/2 hr. after the computer is on or upon starting up. The screen has a bunch of horizontal lines that go thru it. Whatever colors are currently on the screen is what colors are in the lines. There not perfect lines they are jig jaggy.
If I run the computer in safe mode I have no problems with it.
So in all my ''wisdom'' I decided to restore the computer back to factory preset. Thinking maybe this would take care of it. I didn't though, right in the middle of registering the computer the screen did it again.
We do have Trend Antivirus, and Spybot I've run both of them. Trend Virus is offered through our internet service so it starts on start up of the computer.
We have windows Xp vista. We bought is from Best Buy and purchased the ''extended warranty'' when I called them before they said it didn't sound like anything that was covered in our warranty. Of course not!! Why would it be?
So I'm irritated, while I can do very limited things with the computer in safe mode, that's not working for me.
So hopefully one of you smart people out there can help me!!:(
Thank you

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Thank you for getting back with me. It's a a6000n pc. The product.# is RX885AA ang the S/N is CNH7070KlK. Hopefully that helps.

Posted on Nov 21, 2008

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Angela..

this is a video card or driver issue..can you supply the make of the PC? model number would be most helpful

Posted on Nov 21, 2008

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