Question about Fargo Persona C16 Thermal Printer

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Ribbon out error

I have a Fargo C16 persona card printer and I am getting a message on its display stating ribbon error/out. I have tried to replace ribbon with new one and also cleaned some gunk off the roller. The card print starts to print yellow but immediately stops. It fails to initialize and calibration fails. I unplugged it (overnight) and it still does the same thing. A co-worker of mine had this problem previously with the same printer and a technition helped her, however she can't remember what she had to do - thought it was a software solution.

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  • glenda_gassn Nov 21, 2008

    Problem solved - went to and checked the manual for problem solving this issue. Need to go into printers and recalibrate. Manual tells you exactly how -page 40 - and it is a free solution.



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Calibrate your ribbon sensor by using the diagnostic utility under the mechanics tab

following link will give you the workbench utility if don't have the diagnostic utility in your installation cd

Posted on Jan 12, 2010

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You have to send a job to the printer stating that type of ribbon used. Otherwise the printer will not detect the correct ribbon.
Check in your driver if it's K (black) or CMYK or CMY

Posted on Sep 03, 2009

  • pkwc Sep 03, 2009

    check the type of ribbon in the driver and send the parameters to the printer


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You can try to recalibrate, it might help. take the ribbon out, close the printer, go to the drivers, go to the sensor area of the drivers, and select calibrate.

Posted on Apr 16, 2009

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