Question about Lexmark Office Equipment & Supplies

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We have a new Lexmark Problems.one phone line 2 phone numbers with distinctive ring. contacted phone company Verizon they claim it is the fax. We get phone calls and faxes but fax tone interupts calls and now no faxes are received

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The fax tone is interupting your calls because you have put up the device on the fax mode.when the device is setup on the fax mode it rings up as if u r receiving a call ,at that time u have to click receive fax button to receive the fax.for just receiving the call you have to keep your device on normal mode and not on the fax mode.this will help you. thanks.

Posted on Nov 21, 2008

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Hi,

Initially, pls postback the exact model number of the Lexmark unit. Additionally, are there any other devices installed to the single phone line like a filter or a splitter or a standard phone.

Just a start, do postback how things turned up or should you need additional information. Good luck and Thank you for using FixYa.

Posted on Nov 21, 2008

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Hello daarrbb,

Could you please tell us the brand and model of your Lexmark to provide a better solution?

Posted on Nov 21, 2008

  • Santiago Vallejo
    Santiago Vallejo Nov 21, 2008

    Ddaarrbb,

    Make sure you connect the fax and the phone to diferent phone nubers and not the same number.

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  • Lexmark Master
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If you have two phone numbers, then you have two lines, call the company back and have an engineer on site.

Posted on Nov 21, 2008

  • Ginko
    Ginko Nov 21, 2008

    If you have two different sockets , and different phone numbers on the two sockets, that means that you have two lines, one on one socket, on on the other.

    If you can call your same line using two different numbers, that happens because the line was original provided by one company and the old number had been re-routed to the new one. Just tell them the problem, and use only your phone number to call or fax.

    If the problem is different from the ones descripted above, then give a detailed description, so that we can help more.


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1 Answer

Hooking up fax to KX TG7871 Panasonic Phone


There is excellent support here on basic fax setups. You have what is known as "Distinctive Ringing Service". There are pros and cons to the various setups. I assume you recognize the rings and answer only when the ring for the landline talk comes on. The fax will pick up the faxes, and the answering machine will pick up the voice.

Need model number of your fax - google that!

Service manual for your phone.

http://service.us.panasonic.com/OPERMANPDF/KXTG7841-MUL.PDF
This link shows various configurations of setting up your phone/fax/answering machine or using an answering service.
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c00059780#Dist_ring
Distinctive Ringing Service setup While it is not available everywhere, a distinctive ringing service can be purchased from most telephone companies. With this service, more than one phone number is assigned to the same phone line. Each phone number will ring differently. The main number will ring with a normal single ring and the additional number will ring with a distinctive ring pattern assigned by the phone company.
When a distinctive ringing service is used, set the Rings to Answer to 2 and then follow the steps below to set the distinctive ringing pattern:
  1. Press Setup , press 4 , and then press 1 to enter the Answer Ring Pattern setup of the Advanced Fax settings.
  2. Use the Right Arrow to scroll through the available settings. When the ring pattern assigned by the phone company displays (double or triple rings), press OK .

Mar 06, 2014 | Lands Phones

1 Answer

My Lexmark Interpret S405 fax?copy machine picks up incoming call from cell phone as fax. it goes onto fax automatically after 2 rings..


It seems that you're sharing your home phone line with your Lexmark fax machine. You can adjust the "pick-up" ring from the printer operator panel by pressing the Setup button > Fax Setup > Ringing and Answering > Pick Up On > select your preferred number of rings before the fax answers.
Please note:
If you have an answering machine connected to the same line as the fax, set the answering machine to answer incoming calls before the printer does. Increase the number of rings by a factor of 3 over the answering machine. For example, if the answering machine is set to pick up on 4 rings, set the printer to pick up on 7 rings.

If you have a voicemail feature in the same line as the fax, you may subscribe from your phone service provider for a distinctive ring pattern feature. You can program your printer to have a distinctive ring pattern and phone number for incoming faxes.

Should you still need assistance, please leave a comment to my response and I'll get back to you. Should this resolves your problem, your rating will be greatly appreciated.

Nov 08, 2011 | Lexmark Interpret S405 Wireless All-in-One...

1 Answer

I cannot receive faxes on my lexmark X4270. It will ring but nothing come through


Please go through the following checklists:
  • Make sure the that the fax line is working. To check, insert a telephone device straight to the fax line. You should get a dial tone.
  • Make sure the telephone cord from the phone jack in the wall is plugged into the Line port on the back of your Lexmark printer.
  • Assign the correct fax number on the printer.
  • If you have an answering machine connected to the same line as the fax, set the answering machine to answer incoming calls before the printer does. Increase the number of rings by a factor of 3 over the answering machine. For example, if the answering machine is set to pick up on 4 rings, set the printer to pick up on 7 rings.
  • If you have a voicemail feature in the same line as the fax, you may subscribe from your phone service provider for a distinctive ring pattern feature. You can program your printer to have a distinctive ring pattern and phone number for incoming faxes.
If these don't help, please contact Lexmark Technical Support Center for additional assistance.

Sep 24, 2011 | Lexmark X4270 All-In-One InkJet Printer

1 Answer

I have a lexmark x5650 printer and I can send a fax but I cannot recieve a fax. Can you please help me?


Ensure that the telephone/fax line is plugged into the Line port on the back of Lexmark printer and not in the Phone port.

If you have an answering machine connected to the same line as the fax, set the answering machine to answer incoming calls before the printer does. Increase the number of rings by a factor of 3 over the answering machine. For example, if the answering machine is set to pick up on 4 rings, set the printer to pick up on 7 rings.


If you have a voicemail feature in the same line as the fax, you may subscribe from your phone service provider for a distinctive ring pattern feature. You can program your printer to have a distinctive ring pattern and phone number for incoming faxes.

Jul 26, 2011 | Lexmark X5650 All-in-One InkJet Printer

1 Answer

COULD LEXMARK 901 FAX ANSWER THE PHONE IF THERE ARE DISTINCTIVE RINGS CALLING. (1 PHONE LINE / TWO NUMBERS)


If you subscribe to a distinctive ring service provided by your telephone company, then make sure that you set the correct ring pattern for the printer. Otherwise, the printer will not receive faxes even if you have set it to receive faxes automatically.
Press the wrench icon > Fax Setup > Ringing and Answering > set the Distinctive Ring.

May 20, 2011 | Lexmark Pro901 All-In-One Inkjet Printer

2 Answers

Dell 2135CN cuts-off incoming calls to my home phone number after 2 rings and the call goes to the printer. I hear the ringer inside printer, then hear fax tones, even though the call is not a fax. My...


Hi and welcome to FixYa!

Well if that's the case, the printer should be detached or powered of during call operations. The printer detects incoming calls that's why it triggers it to operate. Turning it off during operation will surely be the solution.

Hope this helps and thank you for using FixYa! Have a good one!

Jan 05, 2011 | Computers & Internet

1 Answer

Why is my x6575 not recieving faxes. it is plugged into a phone line and power.


Make sure the phone cable behind the printer is plugged in to the Line Port and not the Phone Port of the printer. Double-check on the assigned Fax Name and the Fax Number. Do you have distinctive ring feature from your Virgin phone service? If you have, make sure the Ring Pattern set in the printer is the same as the distinctive ring feature. If not, set the Ring Pattern to any. If this doesn't help, I strongly advise you to contact Lexmark Technical Support for further assistance.

May 20, 2010 | Lexmark X6575 All-In-One InkJet Printer

2 Answers

How to set fax machine so it can accept after 2 rings?


Distinctive Ring basicsDistinctive Ring service is an optional service available from many telephone companies. The Distinctive Ring service permits you to assign more than one telephone number to the same telephone line. Distinctive Ring allows you to use a single phone line for both voice and fax calls. You can assign a unique phone number and ring pattern for incoming fax calls. When a fax comes in, each telephone number makes a distinctive ringing sound, such as a single ring, double ring, or triple ring.
NOTE: The Distinctive Ring Service is the name HP and others use to describe this feature. Distinctive Ring is also known as:
  • Call Sign
  • Custom Ring
  • Ident-a-Call
  • Ident-a-Ring
  • Ident-a-Ring
  • Multi Ring
  • Personalized Ringing
  • Ringmaster
  • Smart Ring
  • Teen-Ring
The Distinctive Ring Service allows the HP product to work similarly to a dedicated fax line. If you connect an HP fax product and a telephone to one telephone line, you can assign one telephone number for fax calls and another for voice calls.
NOTE: You cannot send or receive faxes when the phone line is in use. Even if the HP fax product has a separate telephone number, it is still sharing the same phone line. Set the Distinctive Ring Service Using the menus on the product control panel, follow these steps to set a distinctive ring pattern. Step one: Turn on Auto Answer Turn on Auto Answer by pressing the Auto Answer button on the control panel. The button light indicates when Auto Answer is on.If the button light is already on, you do not need to press the button. Step two: Set the distinctive ring patternFollow these steps to change the answer ring pattern.
  1. Press the Setup button (c01461502.gif ) on the product control panel.
  2. Press the Right Arrow button (c01185072.jpg ) to select Advanced Fax Setup , and then press the OK button.
  3. Press the Right Arrow button (c01185072.jpg ) to select Distinctive Ring , and then press the OK button.
  4. Press the Right Arrow button (c01185072.jpg ) to select one of the following options:
    • All Rings
    • Single Rings
    • Double Rings
    • Triple Rings
    • Double & Triple Rings
  5. Press the OK button to select the option.
  6. Press the Back button (c01490920.gif ) to return to the main menu.
Now if you have anymore problems copy the link from below and paste it in your address bar and it will help you further with a document. Follow all the settings in the document and your fax should be setup,keep in MIND THAT THE RINGS TO ANSWER SHOULD BE 2,SO YOU CAN RECEIVE FAXES AFTER TWO RINGS

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01647469&tmp_task=solveCategory&lc=en&dlc=en&cc=us&lang=en&product=3795406

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2 Answers

Home phone line and fax on one line


Mine is free from Bellsouth. I do not know about other phone companies.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

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1 Answer

How do I change ringing to all handsets at the same time


SET ring to standard and not musical or distinctive ring. SINCE I am in India WHAT kind of line you are using isnot known.thereis setting on FAX to detect fax tone. Switch phone Fax switch to AUTO.

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