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Just bought a printer for you and recieved it last week. Yesterday I recieved the computer that I ordered and I unpacked everything to set it up. I tried to download the printer information from the startup disc three different times and it wasn't successful. I took the disc out of the computer and noticed that it was cracked. The box for the printer was torn when it arrived around the area that I found the disc and some of the other things. So I guess my question is how do I get a replacement disc? I have a two year warrenty on everything that I ordered and when I called the toll free number a woman told me that I have to pay for a new disc. I don't believe that I should have to.

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You can go to www.hp.com log onto support..enter your model number, then operating system(most likely xp or vista) and download those installtion drivers for FREE..

we are NOT HP, by the way

Posted on Nov 21, 2008

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