Question about Creative Labs ZEN Stone MP3 Player

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Error I/0 ????????

When I connect my zen stone 1G to the computer it shows that the request could not be performed because of I/0 device error . plz help

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  • WraithRIOT Dec 01, 2008

    sold green light
    when hooked to computer it will play music but no other time
    it shows a error on my cpu screen when it is connected also


  • Anonymous Dec 25, 2008

    please help me i have the same problem

  • Anonymous May 21, 2009

    When I plug the MP3 Player into the computer and I try to access the device it comes up with an error stating that the operation cannot be perfomed due to I/O Device...



    PLEASE HELP!!!

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Hello

Posted on Dec 04, 2008

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My creative zen stone plus cant switch on,except use a usb cable to connect it... and the word on the screen not clear anymore....why its happen??and how to solve it??


Hi, from the way you said your problem, might not be easy for me to just give you a direct answer to the problem. Because i don't know what happened to it before it started acting the way it those.

So what you can do for me is to write out another comment and really describe exactly what happened to it that made it the way it is now.

But before you do that let me give you some Tips to troubleshoot it first and see if it will solve the problem.

How to Troubleshoot With a Zen Stone MP3 Player

Creative Zen Stone MP3 players work without problems under most conditions, but may occasionally malfunction during normal operation. Malfunctions are often caused by errors in the player software but are occasionally caused by other issues. If your Creative Zen Stone MP3 player is not playing back music or responding to button presses, troubleshoot your device. Most problems are common and do not require service.

Instructions


Plug the small end of the USB cable into the USB jack on the Zen Stone MP3 player. If the rechargeable battery is drained, the MP3 player will not work. Wait until the indicator light stops blinking before removing it from your computer.


Connect the MP3 player to your computer and open the Creative Media Lite software on your computer. Check for updates to the player's firmware by pressing the "Check for Updates" button in the software. Follow the onscreen instructions to update the firmware if one is available. Firmware updates correct problems with the software and may resolve the problem with your device.

Reset the Zen Stone MP3 player to clear any errors that may have developed in the device's software. To reset the device, stick the end of a straightened paper clip into the hole marked "Reset." The device will restart.


Reformat the player as a last resort for fixing your Zen Stone MP3 player. To reformat the player, connect it to your computer and open "My Computer." Your player is located in the "Devices with Removable Storage" section. Right click on your MP3 player, select "Format," and confirm the selection.


Tips & Warnings

If you are still unable to operate your Creative Zen Stone MP3 player, visit the Creative support website.

Reformatting your Zen Stone MP3 player will delete all of the information on your device. Only reformat your player as a last resort.

Thanks for using fixya..

Jan 12, 2011 | Creative Labs MP3 & Digital Media Players

1 Answer

I have a system 32 virus infected on my Zen stone, which has now infected my computer, which I have removed with my antivirus, how can I remove the virus from my Zen stone? Thanks


hi!

The best option is to format the device. If you don't want to do it, you can connect your mp3 to the computer with your antivirus activated. It will detect the virus, and clean it for your.

Regards!

Dec 06, 2010 | Creative Labs Zen Stone Plus MP3 Player

1 Answer

Cannot format


From: http://www.anythingbutipod.com/forum/showthread.php?t=31068
  1. Connect the player to the computer.
  2. Double-click the My Computer icon on the Desktop.
    If the My Computer icon is not on the Desktop, click Start and My Computer.
    If the My Computer icon is not in the Start Menu, right-click the Start button and click Explore.
  3. Locate and right-click the disk drive listed as ZEN Stone or ZEN Stone Plus followed by a drive letter.
  4. Select Format.... zen_stone_not_playing_3.jpg File Context Menu Click to enlarge
  5. Ensure the File system is set to FAT or FAT 32. Leave the remaining options set to the defaults. zen_stone_not_playing.jpg
  6. Click Start. zen_stone_not_playing_2.jpg
  7. Re-transfer the files back to the computer.
If resetting or formatting doesn't help, you could also try reloading the firmware. Connect the Stone, download the firmware, and then execute the the firmware file.

1. With the Stone disconnected, download and install the Player Recovery Device drivers.
2. Download the Stone's firmware from Creative's site.
3. Boot up the Stone as a Player Recovery Device (also see below).
4. Connect the Stone to the computer and let it load the driver (see here).
5. Execute the downloaded firmware file or Creative's Recovery Tool.

Sometimes, in order to install the firmware, the Stone needs to be connected as a Recovery Device:

1. Make sure the Stone is disconnected and turned off.
2. Press and hold the volume down button.
3. Continue to hold the button until you have performed Steps 4 through 6. If you accidentally release the button, start the procedure again.
4. Press and hold the Power/Pause/Play button
5. Hit the reset button
6. Connect your player to your computer's USB port and after 5 seconds, release both buttons.
7. Once the Stone is recognized, execute the old firmware file.
Hope this helps, and have a nice day! ^_^

Jul 11, 2009 | Creative Technology ZEN Stone MP3 Player

1 Answer

My creative zen stone plus mp3 isnt recognised when connected by a usb to the pc


first install all the drivers and software that came on the cd with the device. if the installation procedure asks to connect the device, connect it, if not, wait with connecting until after the install is complete and after you have rebooted the computer...

Jun 22, 2009 | Creative Labs Zen Stone Plus MP3 Player

1 Answer

Creative stone plus


Hi,

Initially, it would be possible that the Zen Stone plus is infected with a virus and your PC's antivirus is preventing access to it. Have you tried a reformat of the Zen Stone plus and or a virus scan?

Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information. Good luck and kind regards. Thank you for using FixYa.

Nov 07, 2008 | Creative Labs Zen Stone Plus MP3 Player

1 Answer

Zen stone mp3 player


Call the manufacturer first before trying my suggestion

Reformat as a FAT32:
Connect player to computer, double-click my computer, right click on icon of mp3 player and select format. This only applies to Windows-based computers.

Sep 07, 2008 | Creative Labs ZEN Stone MP3 Player

3 Answers

Creative Zen Stone 1GB


idk bro wht can i see i slept with my zen stone last night and i woke up in the morning and now it wont turn on anymore i wont even turn on =( its been todays that i havnt used it this sucks

Aug 04, 2008 | Creative Labs Zen Stone Plus MP3 Player

1 Answer

Zen Stone not recognised in XP


There is a problem with the Zen Stone family.. I had the same problem.

U can proberly not turn on the player while it's not been recognized in WinXP ?? ( I mean when U plug it out).

Send it to Creative and they'll switch it.

Jun 09, 2008 | Creative Labs Zen Stone Plus MP3 Player

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