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You will need to perform a refrigerator self diagnostic test found in the service manual found here=> GSS25WGMD Service Manual Then go to page 48 of the service manual (Damper Door Not Opening or Not Closing)GE ARTICA PROFILE TECHNICAL INFORMATIONThis test will help you determine if the problem is the damper, temperature sensor or the control board. Doing these test are not for everyone and may require that you have someone that can perform diagnostics. If you have questions please let me know, Thanks Sea Breeze
The symtoms sound all to common on GE units. Based on your symtoms I suspect the fresh food area is to cold. The damper assy is controled by the motherboard / thermistors. This damper assy adjusts to control the air movement from the freezer. During its cycling it can snap loose when this happens the air from the freezer is uncontroled. Within a few days the fresh food compartment temps can drop below freezing. The drop in temp also can freeze the water reservoir behind the lower crispers and in some cases the water filter. Altho You may have other issue (i.e. filter, bad fill valve assy, motherboard) the above statement happens 70% of the time.
Fresh food damper assy part# WR49X10091 est $135.00.
Check the air damper at the back top left of the fresh foods section to see if the damper door has broken and thus not able to close. It is electrically operated, but if it breaks, you can have your exact condition occuer.
Models Affected: All 23 25 27 and 29 cubic foot electronic side-by-side refrigerator units with plastic Liners manufactured in 2001 or later. This includes all Profile- (Arctica and Eterna") models Consumers have called with reports of freezing in the Vegetable (middle) pan or the CustomCool M (bottom) pan , frozen water tank or frozen water filter.Freezing in the pans , a frozen water tank or a frozen water filter is caused by excessive airflow from the vents in the tower.
To eliminate these freezing issues , install kit WR49X10045. Follow the instructions included in the kit.
Damper door broken G.E artica:
Affects all 2001 models produced with "M" as the eight letters in the model i.e.: PSS25SGM with serial date code LA4 , MA4 , RA4 , SA4 , TA4 , VA4 , ZA4 & AD4. Freezing happens when damper door breaks leaving the unit with no control over the very cold air entering fresh food compartment from the freezer.
Replace damper door assy , with new damper door kit WR17X11508.
To verify the damper door is broken , remove the light shield and rear light bulb from the top of the refrigerator. Enter the factory diagnostic mode by pushing all four temperature control buttons at the same time. Perform damper motor test (FZ 1 , FF 0). Press any other button i.e. Custom cool or filter reset to start damper test cycle. Shine flashlight through right hand side opening of light assembly to view movement of damper door. To exit test mode (FZ 1 , FF 6). lf damper door assembly needs to be replaced , pull top two shelves out 2 ". Pull rear tower assembly slightly forward with both hands, move to the left and the right to expose the two screws that secure the duct assembly , also remove both screws that secure the duct to the ceiling. Replace with new damper motor assembly WR17X11508.
There are a couple of things that can cause this. Thermistors, mainboard, fan and damper. Start with the cheapest. 1. Check Thermistors - Pull J1 and check connector pins 1,2,3 and 4 to pin 5. They should beapproximately 15Kohms. In your case, the freezer thermistors (pin 3 and4 ) should be higher than the fresh food (pins 1 and 2). 2. Fan and Damper - Fresh food fan should be on and damper from freezer to fresh food should be open. If not, check that fans spin by hand and damper doesn't look damaged 3. At this point it is most likely the motherboard.
You have a defective thermistor and damper control in the fresh food or a bad control board.
Check the thermistor first.
Also, adjust the return air damper at the bottom left side of the fresh food sction to warmer.