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First try checking and testing the batteries in the keyboard to see if they are good and working, if they are fine then try reinstalling the Bluetooth software using the CD that you acquired with your wireless devices. Then if that doesn't fix the problem then check if the adapters are configured well and also if the keyboard is in range. if it still doesn't work read the instructions perhaps something is missing.
Underneath the keyboard is a little 're-set' button. When you push this it re-synchs with the wireless antenna. Make sure you hold it down long enough fo rthe keyboard to synch, usually about 5 - 7 seconds.
Okay. Haha i just had same problem at work. Try moving the receiver right in front of keyboard and mouse. I found that the range for the mouse is a little greater than the keyboard. Remember the range on this thing REaLLY sucks, mine wont even go 2 ft. Give it a try and let me know.
on the bottom of the key there is little holders and what happens is when you push the key button onto the tactile that goes underneath it, it will snap into place, problem is if any of the little holders underneath the key button or any part of the tactile that it snaps onto is broken then it won't go on properly.
I think that is whats going on here, if your hearing it snap into place but it won't stay on then there is something broken between the tactile or the keyboard button. Your best bet is to get another keyboard probably if you can't get that button to stay on.
doe the mouse have a little hole about the size of a pen head, push it until up see the device on the startup bar display found new device, check to see if it requires a battery, the the wire for any type of bend in the wire, the bent wire can either be broken or stretched out, shorted out from a brake in the wire.
check the port the device is plug into is working properly, than is not disablied, turn off by accendent by something or someone.
I had the same situation and just realized that the keyboard has batteries also. I changed them and pushed the little green button on both the back of the keyboard and the wireless receiver. The red light went out and problem solved.
the prongs of the floating plastic frame need to sit inside the clips of the spacebar key, you can't just clip it back on with the prongs either up or down. It's fiddly, you need a paperclip or thin screwdriver to do it, but it's stopped the sticking problem.