Question about Sharp MX-2300N Color Copier

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Sharp MX-2300N trying to send image to email address gives error

Sharp MX-2300N is setup on network with static ip address, we are trying to send a scanned image to an email address. Error - Selected servers are not found. This worked before we put in a new firewall a Watchguard Firebox x Edge. We have opened all outgoing ports and the tech who installed has run out of ideas. Local Sharp tech has called in outside techs and they still have no answer. The other function of sending images to a local server works, so it's connected to the network. Any ideas would be helpful..
Thanks

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  • Mike S
    Mike S May 11, 2010

    What is the exact code you are getting?

    When did this start happening? Is this a newly installed machine?

    What ISP are you using...? I have had many problems with Embarq…

    Are you using an xchange Server... is it configured to send SMTP mail

    Have your Techs tested the Mail relay?

    Is your ISP blocking port 25?



    Sometimes the time out is not set right; changing the time out will make it work,

    Default time out is 20..

    Then there is user authentication.. is that set correctly?


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The new fire wall was set up with a password, free the password on the server setup, that should eliminate block.

Posted on Dec 19, 2008

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