Sharp MX-2300N trying to send image to email address gives error
Sharp MX-2300N is setup on network with static ip address, we are trying to send a scanned image to an email address. Error - Selected servers are not found. This worked before we put in a new firewall a Watchguard Firebox x Edge. We have opened all outgoing ports and the tech who installed has run out of ideas. Local Sharp tech has called in outside techs and they still have no answer. The other function of sending images to a local server works, so it's connected to the network. Any ideas would be helpful.. Thanks
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Drivers are for print functions only (or twain scan via USB). Check for bad cable, port, or jack. Could be another device on the network is being handed the IP of the copier via dhcp (or vice versa) can you ping it from a workstation? I have also seen the dell network assistant utilities on some dell workstations cause issues like this.
To set an IP address, go to the system settings page. Enter admin mode (password if unchanged should be "admin") on page 2 select network settings and then ip address settings. Input your required info and switch machine off and back on when instructed.
I had the same issue the other day when installing one of these machines. I find it alot easier to enter the details into the machine from it's web interface if you aren't already.. (Simply open your web browser and navigate to your copiers IP address).
If you ping the domain name of your mail smtp server and just get the servers i.p address and enter into the smtp box it should work. The particular one i used didnt need authentication either, give it a whirl and see how it goes.
1) If you're actually scanning to an email address, make sure your SMTP email server information in the copier's web page is correct.
If you are using names instead of IP addresses, also make sure your DNS server IP's are correct.
2) If you're scanning to create the fake email set up by Sharp Network Scanner tool, the connection info in your copier is old and needs to be refreshed.
From the computer you're trying to scan to, right click on the Network Scanner Tool icon in the tray, go to Automatic Profile Update, and select Update Now. If you have no tray icon, reboot your computer.
If your copier is set up to store names instead of IP addresses, make sure your DNS information is correct in the web page.
Have you setup your smtp address on the machine? From any workstation in the same network open your web browser. Key in the IP address of the mfp copier. Goes to network setup and key-in your smtp address.