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Netgear DG834PN: websites won't load

Hi, I've just bought a new netgear DG834PN modem, and my ISP is Orange.fr. I'm having serious troubles accessing certain websites. Google loads no problem, but about.com doesn't for example. Some kind of load after about half and hour, like youtube.
Any ideas why this might be?

I've configured it using all default settings. I tried changing the DNS settings. 
I'm using Mac OSX and Safari, all latest updates. I've emptied all caches. I've tried using Firefox. I've tried using ethernet cable and airport. Nothing makes any difference!
Does anyone have any suggestions how to fix this?! Is it an ISP issue? Or does the problem relate to the computer, or modem?

Posted by on

  • rockleyroad Nov 22, 2008

    Hi eecom


    Thanks for this info. The MTU settings are definitely a new angle to try. I'll have a go at finding a mac version of TCPoptimizer.


    Although I should mention that of the websites you mentioned in your post, I can access ebay and google news, but not amazon, msn, hotmail, speedguide or netgear.


    Don't know if this shed more light on the situation.


    Thanks again

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It's possible that this relates to your MTU settings. A clue to this is if you cannot access secure sites, or sites such as Ebay, Amazon, Google News, MSN, Hotmail.
If this does sound like your problem, try downloading the TCP Optimizer from Speedguide.net. This gives you an interface to examine and change your MTU settings (choose 'custom settings').
You might want to experiment by reducing your MTU, either in stages, or straight down to (say)1450.
For a full explanation of why you would do this, and how, check this page at the Netgear knowledgebase.

This may solve your problem, if MTU settings are the cause. However, if you choose to go ahead, please check out the warnings on the knowledgebase beforehand.

You are an expert user, so you will have set a rollback/system restore point in case the program or settings do not work for you.... :)

Posted on Nov 21, 2008

  • eecom Nov 21, 2008

    ....sorry, I've just spotted that you're running a Mac, so you may need to hunt down a different program to adjust MTU settings. Nonetheless I hope this info helps you.

  • eecom Nov 22, 2008


    Thank you for the feedback, and for giving more information on which sites you can access... this is very helpful. Your problem may, or may not, be MTU settings.

    However, here is a long thread with many frustrated users with problems similar to yours.
    http://en.kioskea.net/forum/affich-274-p...

    (if you can access it.... :( )

    Some of them solved the problem with a spyware scan, having unwittingly picked up malware such as Virtumonde. I wonder if this be your problem? Have you been able to run a spyware scan, eg Macscan?



    If you have done this without success, and you still want to try adjusting MTU settings, this Apple site gives advice on what to do in Mac OSX (note the disclaimer!)

    http://support.apple.com/kb/HT2532

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