Question about GE Wireless Optical Mouse

5 Answers

GE Wireless mouse 97990 Rev 4 stopped working

My mouse just suddenly stopped working. I have changed the batteries and I have tried to re-link the mouse. Nothing has worked. I have unplugged things and plugged them back in, hit the link button simultaneously along with pushing the mouse button and nothing has been successful

Posted by on

  • 13 more comments 
  • Anonymous Nov 26, 2007

    I am having a similar problem.... i have also changed the batteries but it still doesnt work....

  • Anonymous Dec 17, 2007

    i got the same problem too. i threw away the instruction book how to re link it. u guys know the steps??? or is this mouse just shitty??? i shoulda got a logitech

  • juggernaut74 Dec 26, 2007

    I have the same problem. I just sat here for the last 30 minutes trying to re-link the darn thing. I walk away for about 10 min. when I return, it's working. I should have got a logitec.

    My batteries are new, so its not that.

  • MRO4144 Jan 05, 2008

    My GE Wireless Optical Mouse 97990 Rev 4 eats batteries at the rate of 2 every 2 weeks. I was going out of town so, to save the batteries, I turned it off. When I turned it back on, it refused to work. Changed batteries but still won't work. It is in the same position as before so it is not distance, interference, or anything else from the Trouble Shooting. It just will not work.

  • Anonymous Mar 27, 2008

    I have the same problem. This really frustrates me. My mouse is brand new out of the package. The mouse worked for ten minutes. I have tried all the same steps just like everyone else. Now I'm stuck with this piece of garbage.

  • thinkblott Apr 24, 2008

    exact same problem! i have had this mouse for only a few months and it was wonderful - worked great. all of the sudden, i am using it, and it just stops working. just like that! i put brand new batteries in it and tried resetting the link buttons and nothing. i threw away the booklet so now what?! i guess i have to complain to GE and hope they send me a refund. grrrr. :\

  • Jon6 May 04, 2008

    Mine worked fine for about two weeks. Now it's busted. Re-linking and new batteries didn't work.

  • Anonymous May 14, 2008

    I have the same problem except mine stopped working in less than a week after I bought it. That was a great waste of money.
    I don't think it's the batteries because the red light has been on for a couple of days and I know the batteries have a longer life than a week.

  • pat1100 May 26, 2008

    Ge Wireless Mouse It's a battery eater! Try brand named batteries. Those discount batteries are no discount, they are worthless most times. Some of the batteries I've bought have even been D.O.A. I've even bought some on Ebay in bulk approx. 600 ( it came in the packages, but wasn't sealed), they were from returns and other defective products and being sold as NEW. Months later after the Seller received bad feedback changed the listing from new to returns.

  • Anonymous Jul 10, 2008

    IVe had this thing for a week and it abruptly stopped working. I changed out the batteries and re-linked. NO LUCK. Target wont accept the return because its not in the plastic container I cut apart to open it. What a joke.

  • neba Nov 21, 2008

    Mouse disappears from desktop when left unused for a period of time?

  • Anonymous Dec 05, 2008

    I have a 97990 GE mouse, use recharge batteries works great! HOWEVER, the last few weeks the scroll button has been squeaking, likes its sitting off center. AND now it wont scroll at all, the pointer works and R/L button functions but the SCROLL is BROKEN. Bought at Target! Only a few mos old.

    Wondering if solution to this prob?

  • Anonymous Jan 02, 2009

    exact same

  • sophiamcfong Feb 15, 2009

    i just need help linking the mouse; i forgot how to do it

  • trogddor Mar 26, 2009

    Same exact problem with my 97990... Bought it from Target and it worked great for a day, then it wouldn't give a wireless signal. Got it to come back the next day for about an hour and then it lost it again. The dongle is lighting up when it's plugged in and the batteries in the mouse are perfectly new, but no matter how I press the buttons they will not link. Distance isn't making any difference either, I can hold the mouse right next to the dongle and try to link them with no effect.

    I should've saved my $20.



5 Answers

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

From the Jasco website, some other options to try: Batteries: Tracking can be affected by low or dead batteries. Try replacing the batteries with a fresh set and test the tracking. Although you can use rechargeable batteries, alkaline batteries have been found to have the longest battery life. Interference with other electrical products: Other electrical devices may interfere with the radio signal that the mouse uses to communicate with the receiver. Try placing the receiver in a different location, away from the monitor, zip drives, and other electrical devices. Also, try rotating the receiver so it is on its side (or back). Range of the receiver: GE cordless pointing devices can transmit a signal up to 2 meters (appr 6 ft). Make sure the receiver and mouse are within the 2 meters of each other.

Posted on Jun 01, 2007

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Check the curly wire that butts the battery. I have had to pull it out a bit to ensure a snug fit. It seems that it is a silly millimeter off, and that is what causes it to stop.
However, I just dropped my laptop, and bent the usb .... can you buy just that?

Posted on Jan 13, 2011

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Check the contacts of the

Check the contacts on the USB conection. These can be damaged by bumping or on insertion to the USB port. I have had this happen twice and have had to buy new units to get the USB plug in component. Is there amy where to buy just the USB component?


Posted on Jun 01, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 2 Answers

My ge 97990 also just stops working and or starts tripping out almost like its sputtering out.So i first check the distance,then i clean the receiver screen with alcohol pad or q-tip as well as the same on under carriage of the mouse(the bright red mirror thingie)if still no i turn off replace batteries after checking for corrison on terminals turn on n link if necessary but ? ; )

Posted on May 30, 2008

Jump up and down on it and buy another brand. I just bought one and it doesn't work and that is ****.

Posted on Mar 28, 2008

1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Install ge wireless optical mouse 97990 rev 4

You need to install the radio receiver to the computer via usb. then sync the devices. Usually a button on the receiver or mouse should do it.

Nov 17, 2011 | GE Computers & Internet

2 Answers

I have #97990. The batteries are done within a half of a day, even when I switch it off

Replace the rechargeable batteries. Even rechargeable batteries only can be recharged so many times and then they will not hold a good charge.

Oct 29, 2010 | GE Wireless Optical Mouse

1 Answer

GE Wireless "Malfunction" "Unknown Device"

Does the mouse and/or keyboard have a "connect" button on the bottom of either? Try restarting your PC, then, if you have installed new batteries, and the mouse/keyboard is still not connected, try the "Connect" button if any.

Jan 01, 2010 | GE Wireless Optical Mouse

1 Answer

I have had this GE 97990 optical mouse for awhile now and it just stopped working. I changed batteries but nothing. Not sure exactly how to re-sync. What do I do, and what do I do if the re-sync doesn't...

You can get it working again. There is a button right here which is the connect button and the reset button. Usually if you press these two at the same time you can get it to working again

Sep 27, 2009 | GE Wireless Optical Mouse

1 Answer

Wireless optical mouse #97990 Rev 5 does not work

Remove the batteries. Remove the receiver from the PC. Reinsert and try to link them again.

Aug 31, 2009 | GE Wireless Optical Mouse

1 Answer

97990 Rev. 4

Normal 0 Turn the mouse over and find the small rest/connect button on the bottom of the mouse and press it to Reset/Connect the mouse to the receiver and work properly.
If not, try pressing the receiver button and then press the mouse. This should be done whenever you change batteries or glitch.
Hope this helps you. Bud

Jan 30, 2009 | GE Wireless Optical Mouse

2 Answers

Wheel won't scroll

Hello, Please do service of your mouse, may be due to some dust over the scroll thanks

Sep 08, 2008 | GE Wireless Optical Mouse

1 Answer

New mouse, still has problems

Some mice eat batteries like they are nothing. I myself have a logitec wireless mouse and i must replace the batteries every two weeks. I would suggest getting another mouse.

May 24, 2007 | GE Wireless Optical Mouse

4 Answers

GE Wireless Optical mouse 97990 Rev. 4

You need to plug in the USB reciever load windows till desktop appears, hold down the reciever button until it flashs then quickly turn over mouse and press connect button in. and you should see the reciever flicker, and it should start working. if it dont try swapping the batterys as they dont last long...and repeating the same process Hope this helps John

Feb 22, 2007 | GE Wireless Optical Mouse

1 Answer

Model 97990 Rev4

First, change your batteries. Next, make sure that after you push both link buttons (try to press them as close to simultaneously as you can) that you click the mouse button. Otherwise it won't actually link.

Nov 26, 2006 | GE Wireless Optical Mouse

Not finding what you are looking for?
GE Wireless Optical Mouse Logo

1,866 people viewed this question

Ask a Question

Usually answered in minutes!

Top GE Computers & Internet Experts

micky dee

Level 3 Expert

3015 Answers

Damen Wong
Damen Wong

Level 3 Expert

1950 Answers

Cindy Wells

Level 3 Expert

5725 Answers

Are you a GE Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides