Question about Philips HDD065 MP3 Player

1 Answer

Problem accessing songs on Philips HDD065/05 Jukebox

When turned on the player shows the word 'Philips' on the screen but will not display the menus (artists, albums, playlists etc). It will turn on and off. I've tried pressing the up arrow and the volume up button - this only turns it off and makes no difference - the menus are still not showing. I've looked at the FAQs on the Philips website and this was of no help. Any suggestions would be welcomed.Thanks

Posted by on

1 Answer

  • Level 1:

    An expert who has achieved level 1.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 4 Answers
Re: Problem accessing songs on Philips HDD065/05 Jukebox

What you have to do is this: 1) The HDD Detection tool Connect the device to the PC, load up Musicmatch. On the left click "Portable Device" tab, wait for the PC to show your device. The device should show as "Philips GoGear" if it's showing as "Philips Nike" go to "Tools" on the right, click "Settings" click drop-down menu & choose GoGear. You need to do this everytime you transfer files. If that doesn't work, you need to do this: 2) Manual Re-Install You can re-install the player manually by doing this : - connect the player to your pc by USB cable - uninstall all Installed software for the player - remove device from Windows Device Manager : - Desktop - right click on "My Computer" - select Properties from the menu a new windows appears: System Properties - click on the tab "Hardware" - click on "Device Manager" a new window appears" The Device Manager navigate to the player (should be shown as Philips Nike) at the USB Devices - right click on the player - select "un-install" from the menu - Windows will unsinstall the device - If the player is not listed, the device has been deleted Now to edit the Windows Registry: (Note: Mistakes cannot be un-done so be VERY careful) 1. Disconnect all usb devices. 2. Go to the registry (Start -> Run -> type "regedit") 3. Make a backup of the registry -click "file" -click "export" -Search/Create a logical location ("C:\REGBACKUP" for example) -choose a filename ("registry backup Date.reg" for example) -Please pay attention if Export range is set to "All" -click on save 4. Click on the + infront of HKEY_LOCAL_MACHINE -Click the + of SYSTEM -Click the + of CurrentControlSet -Click the + of Enum -Click the + of USB Here you can remove all VID``s -Before you remove the VID you have to set the right permissions, this can be done as follows: Right click on the folder USB and click on "Permissions", select in the window that pops-up Everyone and and select "Full control" at the permissions. 5. Reboot PC without ANY USB devices connected - install the software and plugins - connect the device to your pc by usb Check if device works and if still showing as "Philips Nike" try the first step again. Hope this helps, Weedy

Posted on Dec 28, 2006

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

I dont no how to get itunes moviesand songs onto my player

Hi, How to Download Music to the Philips GoGear

The Philips GoGear Micro Jukebox is a portable MP3 player that plays MP3 files and WMA files and also displays photos. Download music, copy it to the GoGear player and enjoy your tunes everywhere you go.

Things You'll Need:

* Philips GoGear and USB cable
* Internet connection
* Online music download service
* Secure method of making online payments
* Windows Media Player software

Download music in MP3 or WMA formats. You can buy songs from many online sources. If you choose to buy from iTunes, be aware that you will need to convert them from the native iTunes format to MP3 files. The iTunes software will do this for you.

Import the songs to your Windows Media Player Library if they are not already there. Windows Media Player can be set to check for new files in certain folders each time it launches, so this might happen automatically.
Connect the Philips GoGear device to your computer with the USB cable and click on the "Sync" tab in Windows Media Player. Drag songs you want to copy to the "Sync list" on the right-hand side of the Windows Media Player window.

Click on the "Start Sync" button at the bottom of the list pane when you have all of the songs on the list. You should be able to check at the top of the list pane to see how much space is available on your MP3 player in order to make sure you have enough room.

Wait while the files transfer and then disconnect the player from your computer. You may have to click on "Safely Remove Hardware" in your system tray (usually on the bottom right corner of the screen) depending on your computer.

Have a nice day..

Feb 18, 2011 | Philips GoGear SA3245/37 Digital Media...

2 Answers

Wont come back on!

What OS are you using?
I know that it is not fully compatible in Vista.
1) Try using an XP machine and plug it in there, in any case, reformat the MP3 player using FAT.

2) Try uninstalling all software for your MP3 player from your PC and reinstalling it.

3) Here is something else you might want to try:
Try doing a soft reset.
  1. Press and hold the Power On/Off key and the Volume + key for a couple of seconds.
  2. Then switch on the GoGear using the Power On/Off key.
This is soft reset, your songs will not be lost.

4) If all else fails, it's time for a factory reset:

  1. Connect the GoGear to the AC adapter and to your computer.
  2. Make sure all other applications such as Philips Plug-in, Windows Media Player or Windows Explorer that access the device are closed or else Device Manager will not recognize the device. Launch the Device Manager at Start->Programs->Philips Device Manager->Philips Device Manager on your PC.
  3. Select the REPAIR tab on the dialogue box and then click "Repair" to start repairing.

    IMPORTANT: All music & content of your micro jukebox will be erased once the repair function completes. 051028091949_1746.gif 051028091949_1747.gif
  4. When repair is complete a dialogue box will pop up; click "OK" and unplug the GoGear from the computer. 051028091949_1748.gif
  5. Follow all the on-screen instructions to complete the repair.
  6. The Device Manager will close automatically once the success message is displayed. Close all opened applications and then unplug your GoGear.
  7. Once the GoGear is disconnected from the computer, the display will show “Firmware Upgrading” for a couple of seconds and then start up as usual.
Hope That Helps!

Dec 12, 2007 | Philips GoGear HDD6330 MP3 Player

1 Answer

I am trying to put more songs onto my mp3 player. The songs show that they're on there on the computer, but when i unplug it the songs aren't shown on there. It says i have plenty of space, so that's not...

Welcome To Fixya.

In order to have a succesful Transfer of songs from you computer to your mp3 player follow these Steps:

1/ Install:
  1. Insert the CD supplied with your product into the CD ROM drive of your PC.
  2. Follow the on-screen instructions to complete the installation of Philips Device Manager and Philips Media Converter. The Philips Media Converter converts video clips and JPEG pictures into suitable formats for the player.
2/ Connect and charge:
  1. Connect to PC:
    When you connect the player to the PC, it automatically charges.
  2. Connect the supplied USB cable to the mini USB port at the bottom of the player, the other end to your PC.
3/ Transfer:

Your player appears as a USB mass storage in Windows Explorer. You can organize files, transfer music and picture to your player during USB connection. Use Philips Media Converter to transfer video file. See Media Converter for details.

Transfer music:
  1. Click and highlight one or more songs to transfer between your player and your computer.
  2. Use drag and drop actions to complete your transfer.

Tip : To transfer music CDs to the player use software such as Musicmatch Jukebox or Windows Media Player, rip (convert) the songs on your music CD into MP3/WMA files. Copy the files into the digital audio player via Windows Explorer. Free versions of these programs can be downloaded from the internet.

Also you can Transfer Video:

The Philips Media Converter converts video clips and JPEG pictures into suitable formats for the player. You can install the software from the supplied CD.

Thank You For Using Fixya.
Good Luck.

Nov 06, 2009 | Philips SA3025/37 Flash MP3 Player

1 Answer

My Philips GoGear SA6045 displays a distorded main menu


There is a program on the installation CD called the Philips Device Manager - it has a Repair option. If you have lost the CD, you can get the Device Manager from Philips website.

Triple Reset for Philips’ GoGear:

Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.

-Tha Mp3 Doctor

Nov 25, 2008 | Philips GOGEAR SA6045 MP3 Player

1 Answer

I have transferred many songs that I have purchased on Yahoo music jukebox to Window media player and have synced to my philips sa3245. When I choose a song the player displays the message "file...

The newest line of GoGear's is almost a step backwards for Philips - many of them do not recognize DRM-encryption. The only solution is to get a WMA to Mp3 Converter, or to redownload the songs in Mp3 format. Yahoo Music uses DRM-encrypted WMA files on their service - this player cannot read them.

Jun 01, 2008 | Philips MP3 & Digital Media Players

1 Answer


Make sure you are using Windows XP and Windows Media Player 10.

Also make sure you have installed Musicmatch Jukebox from the product CD.

The PSS110 is not compatible with Vista or Media Player 11.

If you have Media Player 11, then uninstall it, to roll back to version 10.

Also, you need to make sure the player is showing as "GoGear" and not "Removable Drive".
If Musicmatch shows the player as "Removable Drive", go into the options menu and click devices. Click the dropdown menu showing "removable drive", and select "GoGear"
You will also need to run the Philips Device manager and Restore the player, to delete the tracks which the player hasn't seen.

Mar 09, 2008 | Philips PSS110/17 MP3 Player

1 Answer

Save music

All Philips Go Gear prefer specific music players, Like yahoo Jukebox. If your player did not come with a disk, I would suggest downloading the Jukebox player and then pluging in our player.

Yahoo will find your player and sync all your music..

Mar 09, 2008 | Philips GoGear HDD6330 MP3 Player

1 Answer

How do I charge the philips mp3 player?

Connect the supplied AC/DC adapter/charger to the 5V DC jack on your hdd and the power supply. The AC power icon will indicate on display showing that the Jukebox is now adapter operated. It takes 4 hours to fully recharge the hdd and once the battery is recharged fully, the jukebox can play up to 10 hours of music on the move

Dec 30, 2007 | Philips HDD120 MP3 Player

2 Answers

PSA250/17 doesn't show the songs that I have put on it!

I was having the same problem with my PSA250/05 but found out how to resolve it.

As the PSA250 converts the files into it's own naming algorithms simple dragging and dropping mp3's work work as the device doesn't recognise them.

Inside musicmatch Jukebox you will find a portable device options section. In here under one of the options you'll see the mp3 device which is in a drop down box. If you click this box you'll see that you have another option for Nike + Phillips, select this option and now add your tracks.... All should be fine.


Oct 15, 2007 | Philips PSA250 MP3 Player

1 Answer

Cannot access Music and Voice menus

When i turn on my mp3 player, it will only display the initializing screen and will not stop and i cant access the music menue or any other menues

Aug 27, 2007 | MP3 & Digital Media Players

Not finding what you are looking for?
Philips HDD065 MP3 Player Logo

90 people viewed this question

Ask a Question

Usually answered in minutes!

Top Philips MP3 & Digital Media Players Experts

 Mike M
Mike M

Level 3 Expert

3320 Answers


Level 2 Expert

48 Answers

Pieter Vleeshouwers
Pieter Vleeshouwers

Level 3 Expert

1314 Answers

Are you a Philips MP3 and Digital Media Player Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides