Question about Computers & Internet
Pls help me in this issue, my intel 945 motherboard is facing no display problem. I have checked the entire system with my local technical person(without free of cost), he had given the result that the problem is with the motherboard.
I have emailed to Intel to get a warranty for my motherboard. They send me a brief email given below:
1. Often if a recent change has been made, the recent change is the
cause of the problem.
2. Check whether the monitor settings are set properly and all the
connections from/to monitor are setup properly.
3. Ensure that the power supply fan is spinning. Verify that the
power supply has the capacity to power all the devices used in your
4. Make sure all the power cables inside the computer are attached
correctly and are secure.
5. Check for any metal objects such as screws that may ground the
motherboard and make sure the screws that hold the motherboard are
not too tight.
6. Check and ensure that the BIOS jumper is in the default (1-2) position.
7. Use only basic components and remove all add-in cards, floppy
devices, IDE devices, and peripheral devices such as printers,
network connections, USB devices, etc. Take out all unnecessary
components, make sure that only Processor, RAM is attached to the
motherboard and try to switch on the computer. If the issue is
resolved, please reconnect the detached devices one by one to isolate
the faulty component. If the issue still occurs after removing the
non essential components, the problem has to be with the RAM,
Motherboard or Power supply.
8. Please make note of RAM beeps that you are getting while starting
the system. In the case of no beep sound, check without RAM module.
Please refer to the URL mentioned below to get more assistance on Beep codes
9. Leave the CMOS battery out of the computer for about 20 to 30
minutes and then return it to its socket or please try with a new
CMOS battery (Refer the URL mentioned below for getting more info on
how to do this).
10. If the problem persists, swap the motherboard with a known good
motherboard (if available). In addition, test the suspected
motherboard in another known working system.
11. Please refer the below mentioned URLs to get more assistance
about your issue.
12. If the above TS fails to resolve the issue please refer the below
mentioned link to recover the BIOS
Note: Perform bios recovery if:
- The LED light on the motherboard is glowing.
- CPU fan is spinning on the motherboard.
Recovery with Floppy Disk: Use this method if the recovery file
(*.bio) is small enough to fit on a floppy disk.
Note: The floppy disk does NOT need to be bootable; however, it must
- Copy the recovery file (*.bio) to floppy disk.
- Place the disk in the floppy drive (drive A) of the target system.
- Remove the BIOS Configuration Jumper. See the Technical Product
Specification for details including the location of this jumper.
- Power the system on.
- Wait 5-10 minutes for the update to complete. When the floppy drive
LED is lit, the system is copying the recovery code into the FLASH
- System will either turn off when the recovery process is completed
or it will prompt you to turn off the system.
- Remove floppy disk from drive A:
- Replace the BIOS configuration jumper.
- Restart system.
BIOS recovery instruction: Please follow the instructions carefully.
For the bios recovery file:
Please use the NL0033.BIO file
How to create a bootable disk:
1. Download the latest bios file at the support site.
2. Double click the downloaded file and a DOS window will pop up.
Follow the procedure on the DOS window.
3. Locate RUN.BAT and double click it. It will automatically look for
a formatted diskette.
4. Insert the diskette and it will create a bootable disk.
5. Use the diskette on the board.
Things to remember:
1. Iflash file should be downloaded from the website.
2. When you have created the recovery disk, go to the faulty
motherboard and then locate the BIOS CONFIG jumper on the motherboard
(config jumper with 3 pins).Remove it.
3. System will read the diskette and after the FDD light comes off,
remove the diskette.
Turn off the computer.
4. Don't forget to put back the jumper to 1-2. Then turn on the
computer and check if the display comes. Be sure to remove the
bootable disk before you boot up the system.
5. Press F2 to go to bios. Load setup defaults on the bios or press
F9, then save and exit.
6. Restart the system and observe if the problem still persists.
DOES NOT POWER DOWN YOUR SYSTEM before the recovery is complete. This
update will take up to 3 minutes.
NOTE: Then answer the questions below if the problem still exists:
1. Did you use a diskette?
2. How many times did you extract the file that you have downloaded?
3. What did you do with the jumper before and after the bios recovery?
4. How many files are there in the disk?
5. Please list down the exact files that was on your diskette.
6. Did the motherboard work?
This may solve the issue.
We will be glad to assist you once the above information is provided.
Balaji, I hope the resolution provided will help you resolve the
current issue. In case the issue is not resolved, please provide us
the complete details of the results of your troubleshooting steps
such that we can precede the case further.
You are a valued customer to us.
Kindly retain all the previous correspondences when replying to this mail.
Please feel free to call or email us, should you need further assistance.
We look forward to serving you more in the future.
Thank you for using Intel Products and Services.
Technical Customer Support Engineer- Asia Pacific Region
Intel Website: support.intel.com
My technical person had checked entire system and he suggested me that the problem was in the motherboard.
But I have no idea about the details which Intel people had sent me. I am not technical strong and zero in hardware knowledge. I already paid to technical person to check my system.
Posted on Nov 21, 2008
Power is not come.
Posted on Dec 05, 2008
My mother board light does not glowing & i have no display
Posted on Mar 02, 2010
Intel always asks this types of questions. Don't worry, just tell intel that you have tried all the things mentioned by them, but without any positive results. You may get another email from them asking you about a spesific test. If that mail comes then let me know
Posted on Nov 21, 2008
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Posted on Jan 02, 2017
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