Tray won't open

Often the tray is powered by a rubber belt. If the latter breaks or slips the try will not open/close. The motor will work and tell the electronics that all is well because it has done its job but it really hasn't since the tray is inert!

The disc tray does not eject when the OPEN/CLOSE button is pressed. Solution
Follow the steps below to troubleshoot this issue.

IMPORTANT: The disc tray will not open while a disc is loading; this is normal operation. If this is the case, wait until the disc is finished loading before pressing the OPEN/CLOSE button to open the disc tray.

1. Make sure the disc tray is not locked; if necessary,
2. Perform a power reset.
   1. Press and hold the POWER button for 10 seconds until the BD player turns off.
   2. After the BD player turns off, press the POWER button again to turn it back on.
3. Attempt to open the disc tray by pressing the OPEN/CLOSE button on the front of the BD player.
4. If the disc tray still does not open and a disc is stuck inside, follow the steps below to force the disc tray to eject:
   1. Turn off the BD player.
   2. Turn the BD player back on.
   3. Immediately after POWER ON is displayed, press the STOP button on the front of the player. IMPORTANT: Only use the STOP button on the front of the BD player. The remote control cannot be used for this operation.
      NOTES:
      
      • The disc tray should eject and the BD player will turn off. If it does not eject, repeat steps A-C.
      • It may be necessary to press the STOP button in step C two or three times.

If the issue is still unresolved, service may be required

while your daughter was "holding" the tray did you hear any "popping" type noise?
This is a typical sympton when the gears have skipped a few teeth!
Your best bet(IF your a "handy" person) would be to take the unit apart to get to the CD drive, and CAREFULLY push/pull on the tray to manually "open/close" it, and watch the tray in correlation to the "eye" mechanism, to see if it is aligning with the "hole" in the tray correctly!
Good luck!

Use the following steps to close the disc tray on an original Xbox 360 console.
Step 1: Remove the disc from the tray Step 2: Make sure the faceplate is on correctly
The faceplate is the plastic piece on the front of your console.

• Press firmly around the edges of your faceplate to snap it into place (make sure it is flush with the rest of the console). If the faceplate is not on correctly, the disc tray won't close.
• If you find that the faceplate is the problem, please contact Xbox Support to order a replacement faceplate.

If this does not resolve your issue, please try step 3. Step 3: Press the eject buttonTry closing the disc tray by pressing the eject button. If the disc tray successfully closes, open the tray and insert a disc. Now try opening and closing the tray with a disc in the tray.
Note Make sure that the disc isn't sticky and doesn't have any labels that could prevent the tray from closing.
If your disc drive still will not close, please try step 4. Step 4: Move the disc drive tray

1. Gently move the tray up and down, and then from side to side.
   
2. Press the eject button on your Xbox 360 console.If your disc drive still will not close, you need to have your console repaired.
3. Step 5: Request a repair If the disc tray still won't close properly, your Xbox 360 console needs to be repaired.

Xbox 360 S consoleUse the following steps to close the disc tray on an Xbox 360 S console. Step 1: Remove disc from the trayIf there is a disc in the disc tray, remove the disc. Step 2: Press the eject buttonTry closing the disc tray by pressing the eject button. If the disc tray closes successfully, open the tray and insert a disc. Now, try opening and closing the tray with a disc in the tray.

Note Make sure that the disc isn't sticky and doesn't have any labels that could prevent the tray from closing.



If the disc tray still will not close, please try step 3. Step 3: Move the disc drive tray

1. Gently move the tray up and down, and then from side to side.
2. Press the eject button on your Xbox S 360 console.

If the disc tray still will not close, you need to have your console repaired. Step 4: Request a repairIf the disc tray will not close, you need to have your console repaired.

HELLO

With this unit being from America its probably LOCKED to Region 1 and this means you can only play discs from USA, Canada the US territories and Bermuda. Any other discs will simply not play.

You need what is known as a Region Hack which can usually be done from the remote control handset. However, there are machines out there which CANNOT be hacked via the remote.

I have found this hack, it may work for your machine or it may not!

Power on
Open disc tray
Press stop
(or there may be a button marked CLEAR)
Press 1 3 6 9 0 (the zero being for multi-region play back)
Close disc tray
Power off

Good luck with it (:-)

i have the same problem i called xbox and they said that it needs a new disk drive and it would be 100.00 so if you want it fixed youll nedd to call 18004myxbox and they will give you all the info on were to send it or for 100.00 more you can buy a new one like i did

Alright, just follow these steps and let me know if you have any problems or questions

1. Power and switch on the Durabrand DVD player.
2. Open the DVD disc tray tray or lid.
3. Press Stop.
4. Press 3 - 5 - 9 - 7 (3597 in sequence). Can be done on remote control.
5. Hidden DVD Region menu appears. Select region 0 or 9 using up or down button on remote control
6. Press OK.
7. Close the disc tray and press Standby on the DVD player front

Unplug your 360 from the main power source and make sure there's is nothing that may be preventing the tray from closing completly

I'm pretty sure the force disk eject is the same across all Panasonic models - however I couldn't find anything specific for your model number. Still worth a shot, though.

With the unit in standby, press and hold the 'Stop' and 'Ch up' buttons together. It should power up and force the tray open. If this doesn't work, try changing up your timing by pressing and holding 'Stop' first, then a half-second later, press and hold 'Ch up' and keep them both held together. You can also try the opposite.

If none of these work, it will have to be taken apart to get the disc out. If you aren't comfortable trying, it will have to go to service.