Question about Arris SURFboard SBG900 (49402201900) Modem

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Sbg900 setup and login page

I have a sbg900 surfboard router. when i go to the setup page to change my password and to add firewalls the user id "admin" and password "motorola" does not work. even after resetting thr router through the pinghole in the back, help!!!!!!!!!!!!!

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  • Anonymous Dec 17, 2008

    I have the same problem

  • Anonymous Dec 23, 2008

    i also have this problem, some1 help plz

  • Anonymous Jan 03, 2009

    I hear you. Same problem, no answer.

  • Anonymous Jan 20, 2009

    Same thing - even tried teh mac address as password but no help.

  • Damia442 Apr 19, 2009

    I forgot my password and login and motorola couldn't tell me how to reset modem. Save this Solution #1 and after a few tries of holding the reset in for 20-30 seconds it worked.

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I had this problem just last night. I held down the reset button for 20-30 seconds. It worked when after pressing teh button the LEDs stayed on and then after the 20-30 seconds they started to blink indicating the reset. If they do not start reset while holding down the reset, let go and the modem should reset itself. It took me a few times to get this right since teh reset button is rather sensitive and a momentary depression/release will resutl ina reset of the modem but not to default password. I found out I was inadvertantly doing this momentary reset due to teh sensitivity of the switch.

Anyway, next make sure you type "admin" and "motorola" in all lower case. I was using Admin and Motorola - no good.

Posted on Jan 20, 2009

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