Question about RCA (DVDCP33) Media

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Pearl won't turn on

My computer recognizes the pearl but when I try to turn the pearl on nothing happens

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I press on the menu to start the device and it show's PEARL but won't go past that. I've taken the battery out and put fresh batteries in and it remains on that until the batteries died and then I put new battery in and it did the same. It won't go past the loading image and the computer say's to check the device, but from what I can tell, nothings wrong

Posted on Jul 06, 2010

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Posted on Jan 02, 2017

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When my computer stopped recognizing my RCA Pearl, I was able to fix the firmware inside the mp3 player even though the computer didn't seem to think it was there.

You mentioned you tried to reinstall the software, & got nothing, but I will walk you through reinstalling the firmware on your player as this is the most likely fix.

You can download the RCA TH1102 software here:


When you start this program, a windows pops up with troubleshooting instructions are the bottom. You can read them, but I will also take you through the steps.

  1. start the program,
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When I turn the Pearl on all I get is "Pearl" and nothing more.


When my computer wouldn't recognize my Pearl, these are the steps I followed after downloading the firmware upgrade from http://voxrightnow.custhelp.com/app/answers/detail/a_id/2243/related/1

remove the battery,
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You might want to try leaving the "format data" box unchecked the first time. If that doesn't work and allow you to backup your music, bite the bullet and format the data area.

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remove the battery,
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hold the play button while plugging into usb,
release the play button when the term "initializing" replaces "searching",
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You might want to try leaving the "format data" box unchecked the first time. If that doesn't work and allow you to backup your music, bite the bullet and format the data area.

After I did this, my pearl started normally, and my computer recognized it again. It also fixed my aac-error problem.

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One time I replaced my battery and my unit would not go any further than the Pearl logo and my computer would not recognize it. So, I downloaded the firmware upgrade from http://voxrightnow.custhelp.com/app/answers/detail/a_id/2243/related/1, and followed all the troubleshooting instructions that popup when you start the program:

start the program,
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hold the play button while plugging into usb,
release the play button the the term "initalizing" replaces "searching",
check the box that says "format data" (you can try it first without formatting and maybe save all your music),
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After I did this, my pearl started normally, and my computer recognized it again.

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Hi

Try to reformat your unit then test run! let me know what happen?
Thanks!

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