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HP Photosmart 8450. Replaced black inkjet cadtridge with hp 94 (HP C9350N) Error Message:Print cartidge cradle is stuck. Clear jam then press OK. I do not know where cradle is and I see no obstruction. Cartridge removed and replaced several times. Same error message.

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  • sutsu Nov 21, 2008

    Rechecked tightness of cartridge several times. Also checked tightness compared with other two cartridges which were not changed. OK. Each time printer turned on,press OK an active rubbing sound on a second or two then the stop and error signal appears.

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Hello ... click the link below n select troubleshooting option to get the solution....http://h10032.www1.hp.com/ctg/Manual/c00230503.pdf
thank you..........

Posted on Nov 21, 2008

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The Ink cartridges snap into a print head. The print head resides on the print carriage. The carriage moves on the carriage travel arm. With the pinter on, reach in a push the carriage against the right side and then pull the carriage towards the center of he travel arm. When the carriage is in the center, turn the printer off and then on again. See if the error resolves itself after this. There is a sensor at the far right side of the carriage travel arm on the inside wall of the printer. This can get gummed up. If the error repeats soon. Pull the carriage away again, turn the printer off and swab down the sensor on the far right. You should be able to pick it out visually. Swab it down with rubbing alchohol diluted with water to a 50/50 mixture.

Posted on Nov 21, 2008

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May be your new cartidge is not for your model. give me the number of your cartidge.

Posted on Nov 21, 2008

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Hi,

Offhand, either a mechanical problem with the linkage drive or the motor system or most likely a smudged encoder strip. This then would require cleaning. Clean the encoder strip on both sides with a paper towel and a mild cleaner. This would be the clear narrow belt from left to right inside the printer that the print head uses as a basis for its position. There should be evenly spaced black bars (almost like bar codes). If the print head could not sense the interval between and the black bars, it would stop and presume a jam.

Just a start, do postback how things turned up or should you need additional information. Good luck and Thank you for using FixYa.

Posted on Nov 21, 2008

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Here is a complete guide to the solution-- (wont fit here with pictures or i would type it out. http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00255661&dlc=en&product=402150

Posted on Nov 21, 2008

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Hello sutsu,

Make sure you are fitting the cartidge in properly into its place, and it is not lose on the cartidge position.

Posted on Nov 21, 2008

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I have had this problem with my 7550 for a while now and I finally found this on the HP website and it seems to have fixed my problem, I also replaced all of the cartridges:

Issue While printing from an HP Photosmart printer, the printer screen displays Print cartridge cradle is stuck / clear jam and then press OK . The printer may also make grinding sounds. This can occur after a paper jam when another printer part blocks the cradle. Solution Follow these instructions to adjust the clutch on the printer.
  1. Disconnect the USB cable.
  2. Press the printer power button to turn off the printer.
  3. Disconnect the power cord from the back of the printer.
  4. Open the top cover of the printer.
  5. Remove the print cartridges from the printer.
  6. Slide the cradle to the right side of the printer.
  7. Locate the clutch on the left side of the printer.
    NOTE: The clutch is a flat, white, plastic component that rests just above the white roller gear wheel. In the HP Photosmart P1000 and P1100 printers, the clutch is black metal. Figure 1: Printer clutch c00020494.jpg
  8. Remove the rear access door from the back of the printer.
  9. Press the clutch firmly towards the back of the printer, while rolling the wheels in the back of the printer upward two full rotations.
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  11. Reinstall the rear access door.
  12. Reinstall the print cartridges and secure the latches in place.
  13. Close the top cover and reconnect the power cord.
  14. Turn on the printer.
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