Question about Dell 962 Photo All-In-One InkJet Printer

5 Answers

Fax and answering phone comes on same time

The printer dell 962

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  • info683 Nov 21, 2008

    fax and answering come on at the same time

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Hi,

Initially, have you set the number of rings for either to answer first?

Just a start, do postback how things turned up or should you need additional information. Good luck and Thank you for using FixYa.

Posted on Nov 21, 2008

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Absent detail on the issue, and users expectations, I offer the following.

Download the user manual see link below, and scroll to page 13 to check that the setup is correct.

The line from the wall must be properly positioned in the printer. Unless you subscribe to "distinctive ring" services via your telephone company, it is only logical that both devices will react to the incoming ring. Typically, a user would set the fax to answer on the second or third ring, providing sufficient time to answer the phone before the fax picks it up. Some answering machines can be setup to recognize the fax tone, and then pass the call on to the fax, but that does not appear to be the case here.

http://support.dell.com/support/edocs/systems/962/en/OM/962_English.pdf

Posted on Nov 21, 2008

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Hello,

What do you mean? Phone ringing and faxes incoming come both at the same time?
Is that what you mean?

Posted on Nov 21, 2008

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This is how it is supposed to function. Don't pick up the receiver when it rings and you hear a fax tone. Or if you pick it up and hear a fax tone, press Start.

Posted on Nov 21, 2008

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Can you explain the issue in a little more detail.

Posted on Nov 21, 2008

  • Legin Varghese
    Legin Varghese Nov 21, 2008

    This basically seem to be issue with settings try reseting the printer to the factory setting by going into the menu. that will resolve the issue ....let me know the status...kevin.

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Can't fax with dell photo 962


Hi
I have put a PDF files on my website for you to download.

Just click on the links it will download for you.
It got all you need to know in this file.
You can read it on site and print it strait off the website or save it to your PC then print it out.

Click LINK= http://www.4all2sell.com/pdf/Dell-962-Manual.pdf

You will need a adobe reader to see this file If you not got an Pdf reader you can download it off this link free.
http://www.adobe.com/products/reader/

Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
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