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We have a Bissell Proheat Cleanshot 2X Model 9500 Steam carpet cleaner. The first time we used it things were great. The second time we used it it left tracks in the carpet. We have no idea what caused this. We tried using the machine on an entirely different carpet and it did the same thing. After vacuuming the carpet about 10 or 12 times, the tracks are still embedded in the carpet - HELP!!!! We're read and reread the manual and contacted customer service and received no help.

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First things first. It's only the second time you have used the machine, so it must be fairly new. If you have a receipt and the unit is less than a year old you should take it to an authorized Bissell repair center and have the machine inspected under warranty.

Otherwise, The jets on this unit clog easily, there are two of them and you can locate them under the recovery tank towards the front of the machine, and blow them out with an air compressor. To prevent the jets from clogging in the future make sure to flush all shampoo out of the machine with clean water when done using it. That is most likely your problem.

If it is leaving black streaks on your carpet it could be coming from a burnt belt or melted brushroller part, in which case inspect the belts and brushrollers and replace the damaged pieces.

I hope this helped

Good Luck

Posted on Nov 21, 2008

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