Question about NorStar Meridian M7310 Phone

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M7310 Nortel/Meridian phone system call transferring

I am trying to get call transfer disconnect to work with the model M7310 phones. These phones do not have the flash/recall button and have been told it will not work then.  I want to be able to transfer incoming calls to an outside line on the fly, only when I want to send them not preprogrammed times.  I am curious if I can replace the phones with a different model phone from Nortel that has the recall/flash button? I havent seen one that is available, the processor is a 6x16 unit. I noticed these phones use a standard rj-45 connector and if I swap the whole system(processor and all) I dont want to have to string Cat5e with the ethernet connectors.
Any insight?
ThanksJake

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  • dubnation Nov 21, 2008

    I have searched for a different nortel phone, I am unable to find a Nortel phone that has flash/recall. Is there a workaround for not having the flash/recall or a Nortel phone someone knows of that I am not seeing? I would like to not replace the whole system, but if I have to, does anyone know of a phone system that has the flash/recall that uses an rj-45 wire setup as opposed to the ethernet connectors like used on the merlin systems. I dont want to have to string new wire through the building.

    Thanks
    Jake

  • dubnation Nov 21, 2008

    We had the call transfer disconnect service added to the lines and it still doesnt work. On the M7310 there is a call forward button, by going through the sequence you can get a 3 way call going, but when I hang up to allow the initial caller who dialed me and the caller who I dialed remain on the line together it hangs up on both of them. The scenario is when someone calls for tech support to one of the locations in California I want them to be able to transfer those calls up to the Oregon location.

    Jake

  • dubnation Nov 21, 2008

    The Link feature command of 71 worked. Thanks SOOO much! We used feature 71 instead of the call transfer button and it worked.

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Hi,

Click this http://www.google.com/products?q=meridian+m3820. Hope this could help. Please dont rate me if not satisfied. Thank you

Posted on Nov 21, 2008

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Purchase new phone only good solution.

Posted on Nov 21, 2008

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Actually they do, you just have to learn a couple of new terms.

If you have a manual, look up RECALL or FLASH or LINK. Specifically Feature 70 and FEAT 71. In your spare button set, you probaly have gray buttons labeled CONF/TRANS and LINK. Now you use them depends on how you are transferring calls. Are you on Centrex or do you have 3 way Conference calling from the telco? That's the one where you can establish a 3 way call and hang up and the other two parties stay connected. If you have that, you'll use the LINK button to get second dial tone, dial your number, and press LINK again to establish a 3-way. LINK time is defaulted at 600 mS, and is adjusted in A 4. Misc programming under LINK.

If you don't and want to use the system to conference (using two lines), you'll use the CONF/TRANS button. There may be some disconnect supervision (ie DS cabinet) issues, Supervised/Unsupervised programmnig changes, and transmission losses in conferencing, so your mileage may vary. Best would be maybe to conference with a VoIP trunk or other lossless facility. Anyway, you put the first call on hold, make the second call, then press CONF and the held line to establish a 3-way. At this point, if you have Disconnect Supervision, you can press conference again and leave the call, or put the call on HOLD to keep it on your phone and the other 2 parties can still talk to each other.

I hope this helps. You probably know how to program buttons (FEAT *3) and that procedure will be in your manual. The sytsem programming is in the basic 616 DRx manual and the whole thing is about 300 pages. If you don't have one, you should be able to find the one place that has a free manual (hint Nortel 616 DR5 Installation Guide).

Carl




Posted on Nov 21, 2008

  • Carl Navarro
    Carl Navarro Nov 21, 2008

    You can keep it simple by programming the button to do it. FEAT *3 press the button FEAT 71.

    Then find that "lost" LINK button :-)



    Thanks for the rating.



    Carl

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If the phones software dosen't support call transfer, all you have to do is set up the process using your telephone service provider.
Give them a call i'm sure they can help you

regards

Posted on Nov 21, 2008

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Http://www.nortel.com/ here you should find everything your looking for

Posted on Nov 21, 2008

  • Juanita Vega
    Juanita Vega Nov 21, 2008

    you can also try panasonic that is what i use and they have a varity of phones

  • Juanita Vega
    Juanita Vega Nov 21, 2008

    http://www.panasonic.com/

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