SOURCE: soap dispenser pump not working
I have the same problem after just about 6 months of use. I have checked to make sure it's full of soap, before you ask...I've run hot water through it while pumping and had success in pumping just water out. Then when back in the soap, nothing happens. Soap comes up about half way into the tube and sits. I now use it as a soap dispenser, dip stick style.
SOURCE: I have the above soap dispenser the 3910S in
I would call Moen at 1-800-buy-moen. Depending on weather or not it is under warranty or not, you may be able to get free replancement parts. If the pump mechanism is what is broken, and it is not under warranty, I think they are about $12 from moen.
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