Question about Microsoft Zune JS8-00001 Digital Media Player

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Zune Hold Button broke

I had my Zune on hold and a song i didnt like came up , so i tried to take it off hold and it wouldnt turn off the hold, then when i got home i noticed the hold butten was loose, not falling out loose, but it would just slide acrorss the little part instead of clicking....i can connect it and all but its as if its still on hold, it shows the small lock symbol on the bottom right of the screen...if i cnt fix it, where can i send it to get it fixed?

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  • Anonymous Jan 12, 2009

    The same thing has happened with my Zune. I can't seem to figure it out.

  • Anonymous Jan 18, 2009

    i haveeeethee sameeeeeeee

  • Anonymous Jan 27, 2009

    i have the same problem!

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Http://www.rapidrepair.com/guides/zune/zuneassemblyguide.htm

Step 1 thru 4. Picture 4 shows where the Hold switch is right below the top arrow on the left hand side. Look see if it is broke. If not, re-assemble vewy vewy kehfewy.
These folks also do repairs.

*** I do NOT recommend or endorse that website! It just looks like they are more on the ball than Msoft.

Posted on Mar 11, 2009

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Posted on Jan 02, 2017

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You have 2 options when your Zune is acting up;
When dealing with MS tech support, you may be advised to reset your player as part of a troubleshooting effort...This is called a soft-reset.

With your Zune turned on, press and hold the back (left) button and the "Up" button on the control pad at the same time. Your player will reset itself.

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Under rare circumstances you may need to reformat your player. (Typically you wouldn't do this only when directed to by Zune technical support.)

First, press and hold the back (left) button and at the same time press and hold the "up" button on the control pad.

The player will start to reset; as soon as it does, hold down the back button, center button, and right button at the same time.

Your player will then inform you that it is deleting all media on device, and your Zune should revert to the "way it was" when you first pulled it out of the box - except that you will lose the pre-loaded content.

You will lose all the songs and video you've loaded it with...but the software apps it came from the store with will still be there.

Apr 09, 2010 | Microsoft Zune JS8-00001 Digital Media...

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You have 2 options when your Zune is acting up;
When dealing with MS tech support, you may be advised to reset your player as part of a troubleshooting effort...This is called a soft-reset.

With your Zune turned on, press and hold the back (left) button and the "Up" button on the control pad at the same time. Your player will reset itself.

When a soft-reset doesn't work...


Under rare circumstances you may need to reformat your player. (Typically you wouldn't do this only when directed to by Zune technical support.)

First, press and hold the back (left) button and at the same time press and hold the "up" button on the control pad.

The player will start to reset; as soon as it does, hold down the back button, center button, and right button at the same time.

Your player will then inform you that it is deleting all media on device, and your Zune should revert to the "way it was" when you first pulled it out of the box - except that you will lose the pre-loaded content.

You will lose all the songs and video you've loaded it with...but the software apps it came from the store with will still be there.

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1 Answer

Want to put music back on my zune,it wouldn't sinc,


May have to reset the zune to factory default settings...

Try this....
Reset Zune: Press and hold the back button while pressing up on the control pad.
Connect Zune to a power source: If the Zune device is in sleep mode, this action will wake the Zune device and turn it on. If the battery does not have a charge, you may have to wait several minutes for the Zune device to turn on.

Also, make sure that the hold button on top of your zune is turned to the off position.

Hope this helps!

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1 Answer

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I just had this problem. Try an emergency restart. Hold down the <- arrow button (the button on the left) while pressing the up button on the pad. Hold untill it until the zune symbol comes on screen. Hopefully that will fix it, thats what I did...

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1 Answer

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To restart the Zune device, follow these steps: 1. Set the Hold switch to the unlocked position. Note To make sure that the Hold switch is in the unlocked position, you may have to move the switch back and forth until the switch is in the correct position. 2. Press and hold the Back button zune_button_back.gif while you press the top of the Zune pad

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