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Force it out carefully. One person wrap tea towel over hook and turn forcefully, anticlockwise. Secnd person use a long handle screwdriver to hold the Kenwood still - wedge between the housing where the hook inserts. Hold Kenwood still whilst twisting the hook. When it comes apart, clean 'hole' and hook shaft thoroughly with WD40 / oil. Might need new hook if too damaged. Ours is ok seemingly.
I had the same problem. Had to strip the machine down to get to the motor. On the top is a moving plate with various capacitors etc mounted. On the front side there was a Capacitor (At least I think it was) with the wire broken.
I resoldered it and the machine now works fine.