Question about Proview PL926WBi 19" LCD Monitor

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Comes on for a couple of sec's then dies.

Started about 3 months after i bought it in may 2008. is it under factory warranty?

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  • 171 Answers

Yes your monitor comes with a 1 year limited warranty

http://www.proview.net/Support/Warranty.aspx

You will need to contact their customer support to open an RMA request and have it sent it for repair / replacement.

Posted on Nov 20, 2008

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Hi, yes this monitor should be covered by a warranty, my advise is to return it to the vendor and ask for a replacement.
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You just bought a new power supply for the monitor? Did you set the B+ voltage to the correct settings. Rebuilt power supplies for CRT monitors are not set correctly at the factory. Use your schematic to determine the proper B+ and then set this under load.

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The correct chain is thru the company you bought it from as your first point of contact, but if you get no joy there there is nothing to stop you from taking it directly to the manufacurer. Just bear in mind a few points.

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*You will need your proof of purchase by way of a receipt. Credit card/bank records do not constitute a proof of purchase but will help the company you bought it off provide you with a duplicate. If you payed cash and can not remember the date all bets are off - be nice to the staff that you are talking to because they are under no obligation to provide you with a duplicate (esp cash and no date).

*Some manufacturers will acknowledge batch/serial numbers in lew of proof of purchase becuse these will demonstrate that the unit was manufactured within the warranty period.

*Finaly this is not in reference to your current situation but a verry handy FYI. When you purchase an item or especialy a system you will often find that the supplier (POS) is only offering a 12 month warranty or charge you extra for a 24 month warranty. This is as we aussies say is money for jam. This is because the manufacturers often have significantly longer warranties for components they supply.

Lets look at a system:

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Admitedly most board and adaptors are 12 months but not all.

So you come in with a failed unit, they point at their receipt with the 12 month waranty notice (actualy illegal) sell you a new one (at profit) send the failed unit off for credit or replacement and put it on the floor for sale (more profit).

Final Final Note: No warranty covers any kind of physical damage, power surges, water ingres or a unit being used for a purpose other than for which it was designed and opening or modifying a unit will also void warranty.

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