Question about RCA RS2046 Shelf System

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RCA RS2046 CD won't play

I load the CD and close the door to the CD player. The window display says open and it won't do anything, it just says open and the cd door is closed. She has had it for about 2 years and has been able to play them know all of a sudden they won't play and it sounds like when you load the cd and close the door the cd is not spinning like it should when you put it in other cd players.

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  • fedewa Jan 02, 2009

    Same problem. Put CD in, and display says OPEN. CD's played fine until today. Any help?

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This is what I found: It worked for me.
You can try to reset the unit using the procedure below: Let the unit sit with the AC power cord out of the wall for a couple of hours. Then hit the power button 10-15 times (with the AC power cord still out of the wall socket!) and then try again. If you continue to have problems unfortunately it sounds as though it is within the electrical assembly. It is hard to say exactly what caused it or exactly what the problem with the circuits are without having a technician look at it. If the place of purchase can not simply exchange the product you can email me your...........
Full Name:
Full Address......................(no P.O. Box addresses, as UPS will not take them)
Street:
City:
State/Province:
Zip Code:
Phone#:
E-Mail Address:
Brand:
Model#:
Date of Purchase:
Problem with machine: ....and I can send you the address to ship the unit in for repairs. Without ALL the information, I cannot issue an RA#. I will also need to know the date of purchase of the unit and whether there is a receipt for the purchase. Repair Policy The warranty is 1 year from the date of purchase. You will simply need to include a copy of any type proof of purchase you may have. Be sure to double check that all you information is included so I can get you the return authorization number and address A.S.A.P. The non-warranty cost of repair depends on the model number. You may send the machine to us by whatever method you prefer, but you are responsible for the cost of sending the unit to us. We recommend that the unit be shipped to us insured and that a signature be required when we receive it. Repairs generally take 4-6 weeks. Your unit will be returned to you at no charge to you via UPS. Repair Fee: The none warranty repair charge will depend on the model number. The repair fee for your model is $40.00. Regards, 1800CustomerSupport.com rcasupport@1800customersupport.com

Posted on Jan 12, 2009

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