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GoVideo VR3930 won't recognize DVD that plays fine on another device. Thought lens might be dirty, got laser cleaner, but won't recognize that either.

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  • S Webb Nov 20, 2008

    Why is this posted in Projection Television? Should have been in DVD/VCR Combo recorder.
    I need more info than this solution. But thanks anyway.


  • S Webb Nov 20, 2008

    The unit plays most commercial DVDs but sometimes sticks and won't allow me to see the rest even if I try by chapter. Occasionally it also says a DVD is unrecognizable. What makes it say a disk is unrecognizable? I understand that the "sticking" is probably due to a dirty lens/laser since I'm very careful to clean the frequently dirty rental DVDs. It's frustrating. Best Buy offered to "take a look" for $150, but I can buy a new one for $160 at Walmart. CAN THIS MACHINE BE FIXED SHORT OF REPLACING THE LENS.

  • S Webb Nov 20, 2008

    I'd repair it myself if I could, but it sounds like it's beyond my ability. It still plays some DVDs, but says the cleaning disk is unrecognizable. Anyhow, I appreciate the information.

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In the dvd player.there is a small and thin glass eye which reads the discs which you insert in the player.if there is dirt externally you can get it cleaned by inserting the lens cleaning cd in the player and it cleans the lens and player starts working again.but if the lens is dirty internally the lens cleaner cannot clean that dirt .and to clean the lens internally it is quite necessary to open the device and clean the lens gently and refit it again.but if there is dirt from long time on the lens and if it is destroying the lens by poking on the thin glass of the lens, then the rashes starts to come on the lens.and if the rashes r there on the lens.cleaning the lens will not help.and then the replacement of the lens is necessary.and removing the lens and replacing the lens it not a easy job.as it has some exact allignment when you fit the lens if it is slightly extra towards the left or right side or little bit not adjusted from the up down position it will still not detect the discs with the new lens also.so get it replaced with a professional technician.1 thing is sure that lens problem is quite costly but it is 100%repairable.if done with proper care . thanks.

Posted on Nov 20, 2008

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Hi,


There is alwyz 3 check procedure :)


1. Clean the lens.

As u have said that u already did so...............

2. clean the equipment from inside.....there might be dust and other stuff arnd lens....Believe me this is agn one of the factors..........................

3. Chnge lens.....................

If u wish i wld love to send u the details how to chnge lens :)

take care bro.

Posted on Nov 20, 2008

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R u sure from the region code??

Posted on Nov 20, 2008

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1 Answer

The go video DV2130 will not read a dvd. It loads, but will not play. Can this be fixed? No longer under warranty


  1. Make sure you have a non home made DVD. Some DVD players will not play DVD'S in certain formats.
  2. If you have a normal DVD in the DVD player and are getting "NO Disk" then there is a real good possibility the lens is just so dirty that it is not recognizing your DVD at all. This happens a lot to all disk players that are neglected from the cleaning process. Get a disk player cleaner and run it through a few times until the disk is read again. Sometimes the lens is so dirty you have to try a few times just to get the cleaner disk itself to play just to do the actual cleaning. Make sure to run that cleaner disk through once a week. These disk cleaners "sweep" the lens and work well. You can get one at your local Best Buy for $8usd.
  3. The last thing it could be is that somehow the lens has come out of alignment. Just a millimeter out of alignment is all it takes to not be able to read a disk and DVD players get bumped and knocked off the shelf easy. So this can happen often especially with the more smaller travel DVD player.

  • Hope this helps and thank you for using FixYa.

Regards, Tony

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Check to see if the dvd is damaged or dirty, try cleaning it.

You can also try using a lens cleaner in the dvd player.
look for something like this
http://www.amazon.com/Memorex-CD-DVD-Player-Laser-Lens-Cleaner/dp/B00008EM7U

also if you could tell us more about the dvd and your dvd player brand and model, I can see its a GoVideo.

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hi,

Please clean the disc lens with the lens cleaner.

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When disc is inserted, the window show loading for about 60 seconds, then tray comes back out. have tried all type of discs, same result. the vhs side works fine.


TRY A LASER LENS CLEANER IT IS A DISC WITH TWO PIECES OF LIKE FELT ON IT SHOULD COME WITH CLEANER JUST PUT IT IN AND PLAY TO CLEAN THE LENS IF THE LENS IS DIRTY IT WILL ACT LIKE ALL CDS ARE TO SCRATCHED TO PLAY

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Sounds like your computer only reads certain disc's like dvd-r or dvd+r check to see if the burned disc is the same as the original? Second Could be that you really did not finalize? good luck, safety first..

Mar 09, 2009 | GoVideo VR3930 DVD Player/VCR

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try to clean your laser lens then try to play new movies you can get a DVD laser lens cleaner cheap at walgreens,walmart or target

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My Smasung DVD/VCR Combo stopped reading DVDs because of a dirty read head. It started by only playing disks sometimes, and progressed to never playing disks. I assumed it was a dirty laser lens so I bought a lens cleaner set. Unfortunately my player wouldn't play the cleaner disk.

So I took it apart and cleaned the laser lens manually with some isopropyl alcohol (the clenser that came with my cleaning disk), and a lens cloth (that came with my glasses). Just open the case (starting with the screws in the back) and remove the snap in cross panel that obscures the lens of the DVD portion. Put a drop of cleanser on the lens and gently wipe it with the cloth.

Oh and by the way, I take no responsibility if you break your own player while following my instructions. My own DVD player was far out of warranty at the time I cracked it open.

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