Question about Zonet ZUC2400 (zuc2400) Serial Adapter

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Very choppy video

I just recently purchased this firewire/usb card combo. Installation went well, the device manager says it is working properly, & the lastest drivers are installed. Yet, I can't transfer video from my Canon ZR500 camcorder to my hard drive via firewire cable without getting a very choppy video - I assume this is due to dropped frames. I have a pentium4 2.4 ghz with 2 gigs of ram with 14 gigs of hard drive space free - my computer meets the minimum requirements for video capture. No matter what software I use to capture, I get the same result. Is the card faulty? I have defragged the computer, shut down most unnecessary processes, disabled antivirus, disconnected internet, & scaled down desktop resolution, decreased video hardware acceleration yet I see no improvement. What can I do?

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