Update company message when on auto attendant (night mode)
We are trying to figure out how to change the company's message to reflect changes to the mailboxes, but the one help I found said we need to have system administrator rights. What are these, how do we know who has them, and are they absolutely necessary? What if we forgot the information necessary for this? Thanks for your help.
Re: update company message when on auto attendant (night...
Although this has probably been solved. The solution would be to have each user dial voice mail and log into their mailbox. Once logged in press 0 (zero), if you are given more options then this is the administrator's box. Follow the prompts to change the company greeting for day or night mode. If this does not work you will need to call a qualified technician who will log into the voice mail with a PC.
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That is generally how Night mode works - alerting you to a call then directing the caller to voicmail night message. You want to change the Forward No Answer setting in that mode; if your system doesn't support that, set FNA in regular (non-Night) for the attendant phone.
An auto attendant in a Panasonic brand voice mail system (TVS/TVA/TVM etc.) is controlled from the message manager's phone. It is accessed by calling 165 and dialing #6 *998
Unfortunately, your question has no hard answer. Each voice mail and auto attendant is different. For example, in TVS boxes, we use custom greetings and store day messages in 30 and night in 60. There are 100 "custom" greeting slots and 32 "company" slots in a TVS box. In the newer TVA systems, the interface is visual and custom messages get assigned sequentially. In those systems, we start with 1 day and 2 night.
So, the best answer is to find the installation instructions. If you can't, then you can step through each custom greeting for the existing one, or log into the VM system and read the database.
Call voicemail by pressing the Intercom button then dialing 777, when it answers login by dialing 99# followed by the password(default is 1234#) then press 9 for system features menu. Press 3 to choose Automated Attendant, the system prompts for the Auto Attendant number(1-4), start with Auto Attendant 1,if you do not know which one is being used by pressing 1. Press 2 to choose Night Menu, press 6 to change the Night Menu prompt. Lift the handset, press 1 to record your new Night Menu prompt using the handset, press 1 at the end of your recording. To listen to the new recording press 23, to immediately re-record press 21, to save the recording press *#. Press # to save all programming changes and activate new recording. Press *7 to return to system features menu or hang up to end programming session.
Changing the Auto Attendant prompt should be done when you are able to do a test call on each line to verify that you have changed the correct prompt(in your case after hours or by putting the system in After Hours mode manually to ensure the After Hours prompt is active) for each line being answered by the Auto Attendant. By default all lines are assigned to Auto Attendant 1, if your system has been modified to use a different Auto Attendant for some or all lines, you will need to repeat the above procedure for the Auto Attendant being used. If at any time you get lost or confused while in the voicemail programming, hang up and start over. Once you get comfortable with navigating the voicemail programming, it gets easier. If you have trouble send a comment, I will try to help.
Hi there, Cangeletti...
Ok, so you need to change the greeting for the Auto attendant then. First
thing, these new employees have the extensions of the old employees correct,
otherwise more changes that what I gave you here will not work properly,
example when you hear Press 1 it went to Joe, and Mary is where Joe used to be;
that will work. But it Mary is where Steve used to be, pressing one will go
where Joe was and not to Mary. Understand?
Ok, for the first part- changing the greeting in the Auto Attendant via CCR
tree... you have to get into the ADMIN mailbox:
-> FEATURE 9 8 3
-> Password 1020000 (this is the default password, but can be
-> TREE 1 and press OK
-> Path 0
-> REC then press PLAY to listen to the greeting, and ensure
that is the one that you need to change
-> REC the new message
-> remember to SAVE! otherwise all is for not.
THIS MAY BE REQUIRED FOR OTHER TREES ex 2 or 3, listen too all trees and change
if required... same steps to get into the trees and prompts.
dial into voicemail (intercom 777) enter mailbox 99# password is 1234# (default password) press 9 press 3 for auto attendants press 1 for day 2 for night press 6 to modify press * # record here. Press * # to save before hhanging up.
First of all, there are different locations for each greeting...
and you have to know which greeting you are changing.
The greeting that you are talking about:
-> is it the CCR tree? (is says - press 1 for x, press 2 for y, press 3 for z)
-> is it the Auto Attendant? (welcome to xyz company, if you know the extension of the party dial it anytime)
-> is it the General Mail box?(please leave a message after the beep)
-> is it the receptionist mailbox?(this is the receptionist personal mailbox)
In other words, what does the greeting say, maybe that might help solve this issue.
Auto Attendant Answer Lines 1 – Feature 983 2 – Log: Dial 1020000 (3-digit DNs) or 120000 (2-digit DNs) 3 – Press AA 4 – Press LINES 5 – Line number: Dial line number (001-xxx). 6 – Line:xxx Ans:No Press CHNG to AA if auto attendant will always answer theline. If a Night Service key will be used to activate auto attendant answering, leave Ans: at No. 7 – If line has been changed to Ans:AA, press * then press TABLE. 8 – If Table:1 is OK press RINGS. (Table 1 is the default greeting table. Change to a different table (1-4) if alternate answering is required on the line being programmed.) 9 – Rings:0 – Press CHNG, dial number of rings before auto attendant answers the line, or leave at 0 for immediate answering. Allow at least 2 rings if CLID is in use. 10 – Repeat for each line to be programmed. Notes For Night Service Mode Auto Attendant Answering If the auto attendant will only answer lines in night service mode, line answering should be set to No as per step 6 above. Using night service will cause the AA to answer lines immediately.
It's hard to see what you recorded the custom messages on, since you left that part out.
I'm guessing that whatever you recorded the messages on has a manual. Try reading it. Is your day greeting a custom message or is it one of the 32 announcements? However you play that message, you need to either replace it, or assign a new message or mode to the auto attendant.
Where is this message "set?" It should be in a custom service in your automated attendant. Which Custom Service is set up by your installer under Time Service for Night Mode. In addition, your Automated Attendant has to have a correct schedule to designate when Night Mode is in effect or be set to be under PBX Control. If the latter is true, your greeting will automatically play when you put the system in Night Mode.
We have a support package that allows us to make all the changes you need over the Internet for a flat annual fee. If you want your whole system to work properly and all changes to be made for you at a flat budget, call us at 877-236-8376.