Question about SimpleTech 320GB SimpleDrive External by Fabrik 320 GB USB 2.0 Hard Drive

1 Answer

My 320 GB usb drive is no longer recognized by my computer.

Also, it is not recognized on my other computer. I have tried to obtain assistance through this web site and over the telephone. On the telephone I waited for an hour with your stupid recording telling me that all your technicians are busy. Unless I recrive some detailed guidance on how to resolve this problem I will make sure my problem is broadcast by PC World, PC Magazine and Smart Computing with emphasis on your lack of service and the apparent quality of your hard drives.

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  • danny77909 Dec 14, 2008

    its not being recognized

  • Anonymous Mar 02, 2009

    item does not show up and PC reports a code 10 error - where to get soft ware to correct problem?

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  • 6 Answers

Very simple solution. Your external storage cabinet for the drive is junk. I opened mine up and its just fitting loosely in it. You will void your warranty if you do - but who cares, the cost to send it in for an RMA is equal to the cost for a 2.5" SATA enclosure. When you open it up, the SATA and Power connector is not all the way in - push it in and then tape it so it holds together. Plug it in and you should be fine. Fixed two of them that way.

Posted on Aug 13, 2009

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I have ROCO 320 GB extranal hard disk which is not recognized in my laptop windows 2007. I had stored so many data from my desk top computer. Any solution please.


Connect your harddrive to another computer like windows xp then if it is recognize then take data backup . If your harddrive is fine then follow below for laptop. First make sure usb cable connected to harddrive is working fine.
try it in different usb ports.
Press windows key +R key so you can see run then type in run "devmgmt.msc" then press ok so you can see device manager uninstall all usb drivers then it automatic install usb drivers.
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Also you need to change registry for that type in run "regedit" then press ok then you can see registry editor then locate below key.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11 CE-BFC1-08002BE10318}
And remove upper filter and lower filter.Then restart computer then check.
Try your harddrive in different computer if it is not recognized on another computer too then your harddrive has internal issue.

Let me know if you need further assistance.
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My sata external usb western digital 320 gb drive only shows up as an unknown USB device. Is there any way to get my computer to recognize it. I have a laptop using windows xp. Ive tried unplugging...


First make sure usb cable connected to harddrive is working fine.
try it in different usb ports.
Press windows key +R key so you can see run then type in run "devmgmt.msc" then press ok so you can see device manager uninstall all usb drivers then it automatic install usb drivers.
then check.
Also you need to change registry for that type in run "regedit" then press ok then you can see registry editor then locate below key.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11­CE-BFC1-08002BE10318}
And remove upper filter and lower filter.Then restart computer then check.
If your harddrive still not recognized then you need to repair your harddrive.Try your harddrive in different computer if it is not recognized on another computer then your harddrive has internal issue.

Let me know if you need further assistance.
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Possibilities:
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2. try a different USB cable
3. try your external drive on some other computer, to see if it works at all
4. open the casing, and separate the disk-drive from the USB-to-disk-drive adapter. Connect the disk-drive as a "slave" disk-drive, thus bypassing that adapter, to see if the adapter has failed, or if the disk-drive itself has failed
5. Google-search for a commercial "data recovery service" -- such companies can disassemble your disk-drive, and fix it, just long-enough to copy all your photos/music onto a brand-new disk-drive.

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Black


Hello,
Try to go through disk management and see if it works?
Open control panel then select administrative tools then disk management. Then in left column click disk management.
If you locate it may be it must be initialise by the system or need to create partition by formatting.
You can also check all the cables , the power cables the adapter , try to change the Usb cable also..
ok
Good luck !!

Jan 22, 2010 | SimpleTech 320GB SimpleDrive External by...

1 Answer

Hi. I have a Macbook 10.5.7 Leopard and a WD 320 gb hard drive. When I plug in the hard drive to my Macbook, it no longer recognizes, meaning the computer doesnt even recognize there is something plugged...


some things coming to my mind are
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2)the hard drive is not correctly formatted
3)the rom chip on the pcb lost information
4) the drive corrupted one of its firm ware modules usually the ata module.
if you cant solve this problem pm me.

datarecoveryfactory.

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