Question about Compaq Presario 5000 PC Desktop

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Wlan stoped working

I have a Broadcom Wireless Lan and it worked fine yesterday wont work today.its been like this since was asked to update drivers 2 weeks ago.

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  • 4 more comments 
  • glenne Nov 20, 2008

    DarkmanUK I forgot to add my operating system is Windows Vista .

  • glenne Nov 20, 2008

    There should be two wireless lan ports but only one is showing and it is not the wireless one. It is showing the one where you have to pluig the ethernet lead into.

  • glenne Nov 20, 2008

    We where never given a disk it was all preloaded.

  • glenne Nov 20, 2008

    The computer cant find the broadcom program and drivers so I cant uninstall and excisting drivers or software.

  • glenne Nov 20, 2008

    It is not listed in Device Manager. I have tried using the Broadcom site for the drivers and I dont know the model or anything to try and find the driver.

  • glenne Nov 21, 2008

    Have tried the drivermagician and it found it but what shall i do after. The HP/Compaq didnt work.


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Try rolling back to the prevous driver

right click 'my computer' choose properties

in the system properties box that appears choose the 'hardware' tab

click the 'device manager' tab

locate the entry for your WLan adapter

right click on it and choose 'properties'

from the tabs choose 'driver' then choose 'roll back driver'

answer yes to the question and follow the instructions given.

This should cure your problem with any luck.

It is possible that you may have installed the wrong driver for your system. Re-Check with broadcom or your system maker for the correct driver.

generally unless you have a serious problem, there is no point updating drivers for some hardware unless it gives you extra functions like maybe on a graphics card for example.

If it aint broke, don't fix it!

Hope this helps


Remember to vote

Posted on Nov 20, 2008

  • 4 more comments 
  • Mark G
    Mark G Nov 20, 2008

    I don't use Vista at the moment, but the sequence i wrote above should be the same.

    Try looking in your add/remove software from within the control panel, if the wlan is listed there try removing the software, and if you have you original driver disc, re-install the driver from there.

  • Mark G
    Mark G Nov 20, 2008

    If its only showing the 'wired' port, then you still should follow what I have said above.

    have you tried re-installing the 'updated' driver, it could be a simple driver install fault.

    Re-run the driver software and see what happens

  • Mark G
    Mark G Nov 20, 2008

    Vista will have a native driver built in, so if you un-install the existing driver then restart the system, vista will detect new hardware and install a driver for you.

    Then you can go online and find the correct one.

  • Mark G
    Mark G Nov 20, 2008

    Is it listed in the device manager?

    Your best bet is to use your wired lan to go online and find the correct driver.

    If you know the model of the wlan, use the search feature to find the driver.

  • Mark G
    Mark G Nov 20, 2008

    try this driver. it MAY or MAY NOT WORK

    It is from the HP/Compaq website.

    It's worth a try.

    also download this program, it may help uninstall the driver and or hardware, maybe help identify the lan

  • Mark G
    Mark G Nov 21, 2008

    Now that drivermagican has found the wlan, it should give you a model or series number. Google it.

    put narrow your search a tiny bit by putting the word 'driver' after it


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Hi, Hope this will help u..

1>connect LAN and check the WLAN light on wireless router It should be ON and solid, If not the you might need to reset the router
2>On your laptop click on start go to run (in case of XP) or go to start then search box (in case of vista)
3>type services.msc
4>For Xp check the wireless zero configuration service should be automatic and running
5>For vista WLAN service should be automatic and running
6>then go to start > run ( FOr XP) or start >
>search box(in case for vista)
7>type ncpa.cpl >click on OK
8>right click on wireless network icon and click on view available wireless networks.
9> Choose your network and click connect,
10> If it asks for WEP key , It might be written in your router.

If this doesn't work, you can contact your Internet service provider.

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