Question about Sony Playstation 3 (PS3) Console

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Ps3 frozen hi I need a help number for sony as my sons ps3 is under warenty and should go back can you help please chris

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  • Anonymous Nov 21, 2008

    my ps3 is frozen nd i need to get my call of duty 5 out before i take it back. Cuz if i leave it in there they will keep the game to. Please help me...



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Here is the # off the playstation site. hope this helps good luck with your ps3

Sony Computer Entertainment America

M-SAT 6:00 a.m. - 8:00 p.m. PST
Sunday 7:00 a.m. � 6:30 p.m
800-345-7669 (800-345-SONY)

Posted on Nov 20, 2008

  • Zach Deremer
    Zach Deremer Nov 25, 2008

    You can also go onto and do it all online



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My ps3 wont load battle field 4

Great advice Game Monkey, yet, if your system is still under warenty, it will be a free fix. If not, you can put in for an out of warrenty repair. I have done this myself, and for only $105.00 US They basicaly sent me a brand new system. Yes, it seems pricey, but when you get your system back from Sony, it will again be under a waranty!

Apr 05, 2014 | Sony Playstation 3 (PS3) Console

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Games won't load on ps3. goes to playstation store. any thoughts?

it means the disck reader needs a new one, you would be able to play a demo but nothing from disc or maybe for 5 mins then it would shut down on you, i suggest the best thing if its under warenty to send it to Sony, they will replace it for free at thier cost.

Mar 08, 2011 | Sony Playstation 3 (PS3) Console

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My son's ps3 is stuck. it;s frozen on the beginning screen even without a game in it. any ideas how to unfreeze it

you could try to pull out the harddrive and format it on your computer then place it back into the ps3 and the ps3 will think its a new hdd and start a fresh install to the hdd that would fix the problem only down fall is that you loose your saves. If this helped please vote and be fair

Nov 04, 2009 | Sony Playstation 3 (PS3) Console

1 Answer

My ps3 needed to be restored due to hdd corruption now my ps3 is frozen wont get past user page

when the system is powered on hold the power button down until you hear it beep twice, I am unsure if this is what you were talking about or not but it should reset the system to factory settings

If anything you tried didn't work then contact Sony

Sony's number is:

thank you for using fixya,rate my answer

Oct 05, 2009 | Sony Playstation 3 (PS3) Console

1 Answer

It will not play any type of disk, it will come on and go to the menu options but the disk never starts

how dirty it is
not how dirty is it
clean the cd reader with a cd cleaner it might help or if it's under warenty send it back

Jul 29, 2009 | Sony Playstation 3 (PS3) Console

1 Answer

My PS3 won't read the games or DVD's. Is the hard drive frozen or broken? My Son is very diappointed that he will lose all his game history? Can anyone help?

if the ps3 wont read DISC games the BD drive in the ps3 is bad and needs to be replaced. I would suggest you call Sony and have them replace the drive if the ps3 is still under warranty.

since the BD discs are read only and nothing is stored on them like game saves, your son wont lose any saves he has becasue they are stored on the ps3 hard drive.

i would suggest if you do send the console to sony i would back up the contents of the drive just incase they decide to wipe it clean.

you can perform a backup from the setting menus on the ps3.

May 31, 2009 | Sony Playstation 3 (PS3) Console

1 Answer



Unfortunately this is typically due to a fault in the PS3 - most likely a problem with the Blu-Ray drive. Sony should send you a box to mail it to them and then it can be repaired if you are still under warranty.

SCEA Consumer Services
1-800-345-SONY (7669)
Monday - Saturday 6:00 AM - 8:00 PM PST
Sunday 7:00AM- 6:30 PM PST

If you appreciate the time I took to help with this, please take the time to rate my response.

Hope this helps,


Mar 24, 2009 | Sony Playstation 3 (PS3) Console

1 Answer

My son's playstation3 won't play games

Hi there,

PS3 has alot of problems with the laser, if it is still in warrenty please send it back to sony, otherwise you can buy a new laser of ebay, and it comes with fitting instrustions.

Hope this helps

Dec 25, 2008 | Sony Playstation 3 (PS3) Console

1 Answer

Ps3 not reading games or dvd's

hi!it looks like there is a problem with the laser mechanism which is now quite common problem,if its in warranty please call sony and request for a replacement..they should be able to help you..i had the same problem and my ps3 stopped playing any disc,i got it the mechanism replaced(no service for ps3 in India sadly)hope it helps!

Nov 20, 2008 | Sony Playstation 3 (PS3) Console

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