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First make sure dial tone form wall is working, just plug in a hand set. If no dial tone, call phone company. If dial tone then make sure line is plugged from wall into fax port that says Line not TEL. Can you send faxes ok?
Do you pick up the hand set when you are dialing, If you do the display will read telephone. When you want to send a fax put the paper in the document feeder. Dial the # press the start key or put the documents in the document feeder press the hook button to here the dial tone, dial the number what for the tones pres the start key. hope this helps
Check the line cable. Try inserting that line to another telephone unit. And if there's still no dial tone the problem is on the line itself. You should call your line provider.
But if the line is ok, check the LIU connectors if it is inserted correctly. It the connectors are ok, then the possible problem is on the tel. line circuit on its mainboard.