- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Check to make sure that the paper size dial on the paper cassette is the same as the paper size in the cassette. Portrait or landscape? I don't know whether you use American sized paper but the dial Must be LTR ( front to rear orientation of paper ) or LTR-R ( Left to right orientation ). I know of no other reason for the problem.
There may be a staple, paper clip or other obstruction in the paper path. Get a flashlight and look carefully at the left side - top and bottom of the ADF. I've also had problems with the guide located to the left of the glass being damaged and catching the edge of the paper in the curved part.
I would look to make sure the paper tray's are set correctly in the paper trays... There is a knob that moves at will.... just kidding... Make sure that when you press on the diplay for paper size's, that if it shows LTR make sure the paper is in the tray going the short way.. LTR or you may have the paper tray set for LTR-R and you have the paper in the tray as LTR. I believe that the paper trays are set wrong. You may have figured it out already.. Good Luck
Look in the Reference Guide. This should come with your copier if you bought it new. Do you have Finisher J1 (internal finisher, paper comes out above paper trays) or the SaddleFinisher and inner2way tray (paper comes out on left hand side of machine).
For finisher J1 look starting on page 7-38. Saddle Finisher 7-61.
Can get Reference and Copy guides here:
The English versions (which I use, I don't speak Italian) are the ones with ENG in the name.
There is a blue papersize sellector in the paper cassette with an arrow on it,just move that sellector untill the 11/17 mark.change the paper stops inside the tray to the correct possition and the machine will display the correct paper size option.
It should be in a door below your control panel. If you have a finisher on the left hand side (not pictured in profile) you may need to open a front cover door. There should be a visible handle depression for this.