It does get hot over time they are brill slow cookers 4 casserarolls joints of meat just throw any thing in and leave it i put a beef rack in mine sat night and leave it on till 5pm sunday the meat just falls the bone its still pink u dont even havee 2 carve it.
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To better diagnose your problem I need more information. Does your crockpot have a light that indicates when your heating element is ON? If so, increase the temp of the crock pot knob to find out if the LED light comes on at all. (you may also wish to make sure the unit is plugged in and the outlet is working properly.)
Since all crockpots work using a temp sensor, it could be that the temp of the food is still warm enough that the crockpot thermostat is not calling for additional heat to maintain the temperature. If you can, remove the crockpot liner and let the unit cool somewhat to allow the thermostat to return to room temp and reset.
If this doesnt solve your problem, chances are that the sensor/thermostat may be faulty or one of the circuits to the heating element may have overheated causing a wire to become disconnected or burn out. Appliances can wear out with use or age and even power surges can 'fry' delicate circuitry.
The factory could probably ship you a new Stoneware pot, but the cost of the pot plus the shipping cost for that heavy item would probably be as much as a new unit. My suggestion is to replace the whole cooker.
Here is the manual for this cooker;
page E4 and E5 tells you details of programming/timer/temperature. Check through everything and see if you can figure anything out.
after cooking, the unit should automatically switch to warm mode, if it isn't doing this then unfortunately i think it needs a replacement control board - probably not worth doing.
If you want to give it a try then post again and we can try and source you the bits
Hope this helps :)