Question about Sub-Zero 690 Side by Side Refrigerator

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Ice maker not making ice

I get a "EC 38" Message with "service" flashing. The ice maker is not making ice. any suggestions?

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6 Suggested Answers

SOURCE: Sub-zero 632 error code 24

clean out auger bucket ec-24 is defrost underheat,to clear press and hold bell on/off key for 15 seconds.

ALL APPLIANCE REPAIR L.L.C
HOT SPRINGS

Posted on Jul 16, 2008

SOURCE: 550 Ice Maker Making Hollow cubes or Small Cubes

Hollow cubes are usually a result of lack of water supply

Posted on Jul 19, 2008

  • 56 Answers

SOURCE: The ice maker not making any ice. Screen reads "service ice".

Call the factory at 800-222-7820. But first turn the unit off for ten seconds then turn back on. Now press the Ice on/off button and the word ice should leave the display. Press it again and the ice should reappear. We have reset the computor at this point. Let the unit run for three hours and check it. Normal harvest time is an hour and a half but we are giving it more time. There is more you can check if you are comfortable or call a tech out. Reply if you want to do more.

Posted on Dec 10, 2008

  • 1218 Answers

SOURCE: My subzero 650 ice maker drips water w/o making ice

Good day,
No, a new water valve should solve that problem. The diaphram in the valve is not completely closing.
Very common problem.

Thank you for using FixYa

Posted on Dec 24, 2009

Testimonial: "If this works, it makes for a wonderful Christmas present. thsnks!!"

  • 71 Answers

SOURCE: water leaks into ice maker bin

2 possible causes. 1) tehe tube is not inside of the ice maker. 2)the ice maker has acrack. better to call a tech

Posted on Apr 01, 2010

  • 71 Answers

SOURCE: My Subzero 650 ice maker is not replenishing ice

if you are mechanical skill yes! your water valve in your unitis energized longer than fifteen seconds. replace water valve. water valve location bottom part of unit. remove kick plate.. left side. EASY. also check ice maker for possible jammed ice betwen blades. good luck. LEAVE YOUR COMMENT IF IT GOOD FOR YOU THANKS

Posted on Apr 02, 2010

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1 Answer

Have installed a new ice maker, it still will not work.


Soulds like the your model has a electronic eye that monitors the ice level has failed. Page 6 in the Click Here=> GD5SHAXKQ00 Parts List Location number 38 is the 2198585 Ice Level Control Board
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1 Answer

"service" flashing also what seems to be an error


Service flashing- 1. Ice maker not working 2, Rise in temperature 3. Condenser needs cleaning
To Clean Condenser 1. Remove Grille 2. Brush with a soft brush 3. Vacuum being careful not to bend fins.

Jul 07, 2011 | Sub-Zero 650/SRH Stainless Steel

2 Answers

I have a 690 subzero refrig that runs almost continually and temps jump around from 38-46..any ideas


I had the vacuum condenser message on my sub zero for about five years. I vacuumed it every six months (as per the owners manual) and the message would go out for about a day and then come back. I figured it was just a bad code.

Recently, my frigerator temp went from the normal 38 to 40 deg F to about 53 to 55 deg F. My freezer temperature was normal (0 deg to -2 deg F). My unit is under warranty (parts only) -- Model 560 -- so I called an authorized service company. They found that my evaporator coil was bad and replaced. I had to pay for labor and freon so my bill was about $300.

Since then -- my warning message is gone and my frig temp is at 38 deg F. Constant. No waivering.

So - for those of you with a Sub Zero with a wandering frig temp and with the "vacuum condenser" message on all the time -- I am suggesting that you get service out to look at it immedately. More than likely -- you have a freon leak and the frig cooling is insufficient leading to the error message ("vacuum condenser"). I am guessing that my frig was running all the time leading to a higher electric bill (potentially -- an extra $10 - $15/month * 12 months * 5 years of owning the house = $600 - $900 of money thrown out the window.

Hope this helps!

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4 Answers

Ice maker does not make ice. Water supply works, but ice machine is dry.


if it is the ice maker in the door, it's a bad ice maker....we do a lot of them

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1 Answer

Ice maker not filling with water or making ice- GE pfss6pkwss


Try swapping the wires on the dual water inlet valve. Then try the water dispenser. The water should go to the ice maker. This will tell you weather or not the ice maker valve is working and if the line is clear.

The water inlet valve on the back of unit opens when the ice maker needs water. If the valve doesn't seal good because of sediment or wear it will continue to drip and when the water reaches the ice maker supply tube it will freeze. You can take the water line off the valve and watch to see if it drips.

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1 Answer

Sub Zero model # 695 is flashing EC-40 error message. No ice.


When our Sub-Zero Model 650 quit making ice, and the SERVICE ICE lights started flashing, we called our technician who said, "You can pay me $178 for a service call or have another option - you have 2 seconds to decide. Oops, your time is up, I will decide for you!"

"Open the door and push the REFRIGERATOR UNIT ON / OFF message button; wait 30 seconds and push it again. About 95% of the time, the unit creates the glitch, and you are simply rebooting the computer. If that doesn't work, call me. I hate to take your money to come out to push a button."

IT WORKED! The warning message turned off and the freezer started cranking out ice.

Dec 18, 2008 | Refrigerators

1 Answer

Inoperative Ice Maker


FROM WHAT YOU SAYING LG HAS MADE YOU DO A SELF TEST ON THE ICE MAKER AND ITS WORKING FINE.YOU NEED TO CHECK THAT YOUR SECOND WATER VALVE AT THE BACK BOTTOM RIGHT CORNER IS WORKING OK THAT MIGHT BE YOUR PROBLEM.GOODLUCK/ MOHAMED

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1 Answer

Sub-zero 632 error code 24


clean out auger bucket ec-24 is defrost underheat,to clear press and hold bell on/off key for 15 seconds.

ALL APPLIANCE REPAIR L.L.C
HOT SPRINGS

Feb 28, 2008 | Sub-Zero 632 / S

1 Answer

Ice maker not making ice.


These Icemakers have plastic gears on the modules that are breaking, also some have thermostats that are malfunctioning. I recommend haveing an experianced tech look at the unit to see if you need the new upgraded indoor ice maker.

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