Question about Canon ZR10 Mini DV Digital Camcorder

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Tape deck won't eject tape

With tape access door opened properly, tape deck won't eject tape (with power on or off). I can hear it trying, but without success. Suggestions?

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Re: Tape deck won't eject tape

Put the power switch in the off position and close the tape door. Pull the battery off. Pull the power cord off. Now plug the power cord in. Wait... Now unplug the power cord. Now plug the power cord in again, wait a sec, and open the eject door. Worked everytime for me. This was the only way I could get mine to fully eject. It won't load a tape to save its life. Its dead to me.. along with all Canon **** devices. Good luck!

Posted on Dec 22, 2010

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Re: Tape deck won't eject tape

The tape might be wrapped around the head or the capstan. The mechanism is delicate so you risk more damage by trying yourself - check with some of the repair shops on the Fixya home page for prices to remove the tape.

Posted on Dec 18, 2006

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I would not recommend trying to remove a tape that is stuck Because the eject and load mechanism is controlled by a motor and you have to supply voltage to in the correct polarity to get the camcorder to take the tape in or eject it, that means that you would have to disassemble it.
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It could be a couple of different issues. These things could help.
(1) Power OFF the camera, remove battery then replace the battery, power up the cam and try to eject tape again. Nothing? try...
(2) Gently press inward on the tape cover with both thumbs a few times. Then, while pressing gently inward with one hand, press the release/eject-tape function until you hear a click or release sound. Then, if it doesn't open automatically, gently "help" open the hatch.

If it remains stuck, after follwing these steps a few times it would be my guess that perhaps the camera has been dropped in a way that jammed the mechanism controlling the eject function.

TIPS that may prevent having eject problems: When loading tape, be sure to insert the tape correctly and slowly, makeing sure the tape is placed properly. Gently press on the specific location indicated to close the tape holder, and wait for the tape to "seat" properly before closing any other part of the tape cover or hatch mechanism. Taking a few extra seconds when loading the tape can save extended frustration later.

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Follow this procedure to troubleshoot if the cassette compartment will not open or the tape is stuck and will not eject.
IMPORTANT: If your camcorder model has a RESET button, first try pressing this button. If there is no RESET button, or pressing the button does not resolve the issue, continue with the troubleshooting steps below.
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  2. Remove the battery from the camera.
  3. Remove the AC power supply from the camera.
  4. Slide the power switch on the camera to the VTR , VCR or CAMERA mode for 15 seconds.
  5. Slide the power switch back to the OFF position.
  6. Connect the AC power supply to the camera.
  7. Attempt to open the cassette compartment.
"NOTE: If the issue is still unresolved after completing all of the troubleshooting steps, service may be required."

After I did this, I could hear a whirring sound when I hit eject, although nothing came out. While the whirring was going on, I pulled up and out with constant pressure and the cassette holder opened. The tape had jammed apparently as the little protective plastic tape guard was jammed partially open when I pulled the cassette out. Good Luck and don't be afraid to put a little pressure on the door if you can hear the door trying to open.

Now I turn to recovering the tape, but having grown up with cassette decks, don't believe it will be a problem.

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