Question about HP Deskjet 3915 InkJet Printer

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Hp 3915 printer won't print word docs but will print all else

Hi a new hp 3915 that came with the desktop will print anything but ms word docs. running windows xp. frustrating as all ...

thanks
Deb

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  • merlot0814 Nov 25, 2008

    hi Deb here again, finally found that this problem was with BLACK ink only, (not greyscale) and word docs were the only pure black I tried to print.

    The reason is that the Printer Head containing Black is malfunctioning, doesn't converse with the printer, so my solution is to use only dk blue text colors, or grey, anything but black, it's not elegant but it works until I get another printer.


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Check MS Word's print setup (File -> Print Setup) and make sure it's set to the correct printer.

Posted on Nov 20, 2008

  • uten
    uten Nov 25, 2008

    Glad to hear that at least you can print until you get it replaced.

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